Colours Salon

Critical: Professionalism, QualityEarlier this summer, I came to Colour salon for a hair trim and style. Having attended this salon in the past, with good customer service, I wasn’t expecting my time there to be degrading and insulting. Rosita was my stylist. I had never met her before but I was very excited when I found out we were both from Middle Eastern descent. At first things began smoothly, until she found out I was only half Persian. She began to say condescending remarks, inquire if I had friends that were Persian, demanded to know if my relatives were “Persian or did they marry white?!” – things that do NOT relate to getting my hair done. I was shocked by her tone and condescending manner but since I am one who likes to keep peace, I didn’t say anything. As she began to style my hair, she told me my hair was horrible, damaged, bad, frizzy, and dead. I struggle with hair issues so I asked her for advice on what I can do to help fix this. She offered me no solution (she did point to a poster for Keratin and said I was a prime candidate. Knowing that this treatment has not worked for me in the past, I asked her for more information about it. To which she replied “oh – that poster is just advertisement, not what I’m talking about” and didn’t discuss anything further). When the time came for her to blow dry my hair, she took out a flat brush and began smacking my head as she yanked my head down with the brush. Then Rosita brushed my hair upwards in the opposite direction one should brush, and said “see? All this is damaged, bad hair. Terrible. Dry damaged hair. You don’t want me to lie to you, do you??” I have never bobbed my head around as much as I did that day, nor have I EVER been smacked by a brush while being styled before. After she turned off the blow dryer, she put her hands on either side of my head, and squeezed while saying “see this frizz?? I can’t get rid of it. Frizz. See?” I have been going to various hair salons for the past 22 years and never have I ever, in the history of EVER going to any salon, left with frizzy hair and being told I looked terrible because of my hair. I have never felt degraded or humiliated by my stylist but I did this day. I felt discriminated against and insulted because of my ethnicity. When I left, patches of my hair were still wet and not finished drying. She rushed the entire procedure and then left before I even had a chance to say anything at the end. I still left her a tip, because I refused to stoop to someone else’s low level but I had to leave it with the front desk because she vanished. I left there feeling very saddened that someone would mistreat another person this way.Services: Hairstyling, HaircutEarlier this summer, I came to Colour salon for a hair trim and style. Having attended this salon in the past, with good customer service, I wasn’t expecting my time there to be degrading and insulting. Rosita was my stylist. I had never …More

Earlier this summer, I came to Colour salon for a hair trim and style. Having attended this salon in the past, with good customer service, I wasn’t expecting my time there to be degrading and insulting. Rosita was my stylist. I had never met her before but I was very excited when I found out we were both from Middle Eastern descent. At first things began smoothly, until she found out I was only half Persian. She began to say condescending remarks, inquire if I had friends that were Persian, demanded to know if my relatives were “Persian or did they marry white?!” – things that do NOT relate to getting my hair done. I was shocked by her tone and condescending manner but since I am one who likes to keep peace, I didn’t say anything. As she began to style my hair, she told me my hair was horrible, damaged, bad, frizzy, and dead. I struggle with hair issues so I asked her for advice on what I can do to help fix this. She offered me no solution (she did point to a poster for Keratin and said I was a prime candidate. Knowing that this treatment has not worked for me in the past, I asked her for more information about it. To which she replied “oh – that poster is just advertisement, not what I’m talking about” and didn’t discuss anything further). When the time came for her to blow dry my hair, she took out a flat brush and began smacking my head as she yanked my head down with the brush. Then Rosita brushed my hair upwards in the opposite direction one should brush, and said “see? All this is damaged, bad hair. Terrible. Dry damaged hair. You don’t want me to lie to you, do you??” I have never bobbed my head around as much as I did that day, nor have I EVER been smacked by a brush while being styled before. After she turned off the blow dryer, she put her hands on either side of my head, and squeezed while saying “see this frizz?? I can’t get rid of it. Frizz. See?” I have been going to various hair salons for the past 22 years and never have I ever, in the history of EVER going to any salon, left with frizzy hair and being told I looked terrible because of my hair. I have never felt degraded or humiliated by my stylist but I did this day. I felt discriminated against and insulted because of my ethnicity. When I left, patches of my hair were still wet and not finished drying. She rushed the entire procedure and then left before I even had a chance to say anything at the end. I still left her a tip, because I refused to stoop to someone else’s low level but I had to leave it with the front desk because she vanished. I left there feeling very saddened that someone would mistreat another person this way.