Color Room Salon & Day Spa

Critical: ProfessionalismPLEASE READ THE REVIEWS BECAUSE I WISH I WOULD HAVE!!! I never leave reviews, but I had to warn people about this. I only went here because of the good reviews online. I went in for a 9am appointment for a cut and some highlights. My hair hasn’t been colored in almost two years so it’s my natural color and very healthy. I showed a picture and the stylist Kendra told me it would be easy to do I have to perfect color for this. She trimmed my hair and started coloring me then her next appointment came in. She colored and cut at least 4 other clients while I was there waiting for her. She highlighted and low lighted me then used a toner and root smudge. I honestly only expected a highlight but I followed her opinion. When her assistant washed all this out and dried my hair it was 2 pm already. I’ve been there all day with no break and my color literally looked the same. I told her I didn’t like it and she said she could fix it and get it more like the picture by adding more highlights so I let her. This took until 4pm. So I was there from 9am to 4pm. I still hated the color after but I didn’t want to let her color it again or be there any longer. She didn’t cut my hair or fix my haircut anymore like she told me she would. I paid $337 all together which is INSANE. $62 for a haircut that took her 3 minutes and she never touched again. She didn’t style my hair at all. $250 for color which looks terrible and nothing like I wanted. Then I paid for the toner and root smudge which we colored RIGHT over because it looked so terrible after the first process. My hair is all different colors shades and tones it looks terrible. And to top it off I’m losing hair every time I run my fingers through it. I tried to contact Pam the manager Saturday, Sunday, and Monday and never got a call back. I called back Tuesday morning and they had the stylist Kendra call me back. I told her I’m unhappy with the color, the fact I sat there for 8 hours, how much I had to pay, the cut, the fact that my hair is falling out. She told me she could give me a complimentary deep conditioning or If I came back she could fix it. Of course I said no thank you. I asked to speak to Pam the one I’ve been calling all weekend to reach. They put me on hold obviously so they could discuss me, and Pam had an attitude when she answered the phone. I tried to explain my concerns and she told me I would have to come back for her to do anything. For one I live 40 minutes away and why would I let anyone there touch my hair again when no one cared the first time after I explained how anxious I was about getting colored for the first time in two years. I feel if Kendra would have focused on doing my hair and not running around servicing so many people at once my color would have turned out better. This salon is way overpriced is they have terrible customer service.Services: Haircut, Hair highlighting, Gloss or Glaze, Hair coloringPLEASE READ THE REVIEWS BECAUSE I WISH I WOULD HAVE!!! I never leave reviews, but I had to warn people about this. I only went here because of the good reviews online. I went in for a 9am appointment for a cut and some highlights. My hair …More

PLEASE READ THE REVIEWS BECAUSE I WISH I WOULD HAVE!!! I never leave reviews, but I had to warn people about this. I only went here because of the good reviews online. I went in for a 9am appointment for a cut and some highlights. My hair hasn’t been colored in almost two years so it’s my natural color and very healthy. I showed a picture and the stylist Kendra told me it would be easy to do I have to perfect color for this. She trimmed my hair and started coloring me then her next appointment came in. She colored and cut at least 4 other clients while I was there waiting for her. She highlighted and low lighted me then used a toner and root smudge. I honestly only expected a highlight but I followed her opinion. When her assistant washed all this out and dried my hair it was 2 pm already. I’ve been there all day with no break and my color literally looked the same. I told her I didn’t like it and she said she could fix it and get it more like the picture by adding more highlights so I let her. This took until 4pm. So I was there from 9am to 4pm. I still hated the color after but I didn’t want to let her color it again or be there any longer. She didn’t cut my hair or fix my haircut anymore like she told me she would. I paid $337 all together which is INSANE. $62 for a haircut that took her 3 minutes and she never touched again. She didn’t style my hair at all. $250 for color which looks terrible and nothing like I wanted. Then I paid for the toner and root smudge which we colored RIGHT over because it looked so terrible after the first process. My hair is all different colors shades and tones it looks terrible. And to top it off I’m losing hair every time I run my fingers through it. I tried to contact Pam the manager Saturday, Sunday, and Monday and never got a call back. I called back Tuesday morning and they had the stylist Kendra call me back. I told her I’m unhappy with the color, the fact I sat there for 8 hours, how much I had to pay, the cut, the fact that my hair is falling out. She told me she could give me a complimentary deep conditioning or If I came back she could fix it. Of course I said no thank you. I asked to speak to Pam the one I’ve been calling all weekend to reach. They put me on hold obviously so they could discuss me, and Pam had an attitude when she answered the phone. I tried to explain my concerns and she told me I would have to come back for her to do anything. For one I live 40 minutes away and why would I let anyone there touch my hair again when no one cared the first time after I explained how anxious I was about getting colored for the first time in two years. I feel if Kendra would have focused on doing my hair and not running around servicing so many people at once my color would have turned out better. This salon is way overpriced is they have terrible customer service.