Coconut Beach Salon and Spa

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueCame in just to check out the place since it’s been under new management and I couldn’t believe the tremendous difference in my experience! I tried their cupping service and the results I received back words can’t even describe! They offer an unforgettable $300/unlimited plan for the cupping service and its WORTH IT!! I can come in everyday if I feel I need a touch up and it’s covered with my subscription! I will most definitely be referring Coconut Beach to all my friends! The building was beyond my cleanliness standards and the staff was incredibly warm, inviting, and so attentive to all of my needs. Will absolutely be coming back to try one if not all of their many other services!Came in just to check out the place since it’s been under new management and I couldn’t believe the tremendous difference in my experience! I tried their cupping service and the results I received back words can’t even describe! They offer …More

Came in just to check out the place since it’s been under new management and I couldn’t believe the tremendous difference in my experience! I tried their cupping service and the results I received back words can’t even describe! They offer an unforgettable $300/unlimited plan for the cupping service and its WORTH IT!! I can come in everyday if I feel I need a touch up and it’s covered with my subscription! I will most definitely be referring Coconut Beach to all my friends! The building was beyond my cleanliness standards and the staff was incredibly warm, inviting, and so attentive to all of my needs. Will absolutely be coming back to try one if not all of their many other services!

Positive: Cleanliness, ProfessionalismThe new owners are great! So friendly and eager to help. They greet me by my name – impressive, especially considering they have a lot of customers. Very clean! So many different options and price ranges. I would highly recommend!

The new owners are great! So friendly and eager to help. They greet me by my name – impressive, especially considering they have a lot of customers. Very clean! So many different options and price ranges. I would highly recommend!

Critical: Professionalism, Punctuality, Quality, ValueI’ve used this place hundreds of times and it’s always been good, but this is the first time I’ve been in since the change of ownership. I went for a mystic tan around 4:00 p.m. on September 3rd 2020, and The sprayer was not functioning properly and I came out completely dry. I told the lady at the counter about it she was very helpful and apologetic. She went back up front to retrieve another bottle of tanning stuff, and she was only gone for a few minutes when I hear someone arguing and I quickly realized it was the manager reprimanding one of the employees where every customer could hear. What she did to that employee was unprofessional, disrespectful, demeaning, and childish. This manager not having the sense to address the employee in a private setting demonstrates her lack the most basic management and people skills. After waiting about 10 minutes for the girl to return with the new bottle of spray tan oil, I walked back up front to see if that he should have forgotten about me or what. She apologized and said that she was waiting for her manager’s permission to use another bottle of the tan oil. I had already been there for 35 minutes, so I told her just charge me for another bottle. She rang it up and I paid for it and then I finally got my tan. The spray tan process usually takes less than 5 minutes from start to finish. You’ve got to be just plain dumb to let your customer have a bad experience because you don’t want to eat the cost for a $10 bottle of spray tan oil. I am disgusted and disappointed with this clueless manager at coconut beach. I will not return. Pathetic…Service: TanningI’ve used this place hundreds of times and it’s always been good, but this is the first time I’ve been in since the change of ownership. I went for a mystic tan around 4:00 p.m. on September 3rd 2020, and The sprayer was not functioning …More

I’ve used this place hundreds of times and it’s always been good, but this is the first time I’ve been in since the change of ownership. I went for a mystic tan around 4:00 p.m. on September 3rd 2020, and The sprayer was not functioning properly and I came out completely dry. I told the lady at the counter about it she was very helpful and apologetic. She went back up front to retrieve another bottle of tanning stuff, and she was only gone for a few minutes when I hear someone arguing and I quickly realized it was the manager reprimanding one of the employees where every customer could hear. What she did to that employee was unprofessional, disrespectful, demeaning, and childish. This manager not having the sense to address the employee in a private setting demonstrates her lack the most basic management and people skills. After waiting about 10 minutes for the girl to return with the new bottle of spray tan oil, I walked back up front to see if that he should have forgotten about me or what. She apologized and said that she was waiting for her manager’s permission to use another bottle of the tan oil. I had already been there for 35 minutes, so I told her just charge me for another bottle. She rang it up and I paid for it and then I finally got my tan. The spray tan process usually takes less than 5 minutes from start to finish. You’ve got to be just plain dumb to let your customer have a bad experience because you don’t want to eat the cost for a $10 bottle of spray tan oil. I am disgusted and disappointed with this clueless manager at coconut beach. I will not return. Pathetic…