Coco Nail & Spa

Critical: Cleanliness, Professionalism, QualityI had an awful experience here, I went in for a manicure, the woman was so rough with my nails I thought she was going to file right through to my skin, when she finally applied the nail polish it was so lumpy and bumpy, not an even coat at all, if I knew how to attach a photo here I would, they look awful. But that isn’t the reason I decided to write a review- I mainly felt the need to write this to warn others that they will hide hidden fees from you and change their pricing at your appointment! I asked the woman right when I came in how much a manicure costs because I’ve never been to their salon before, she told me it was $10 for a manicure, So I said that’s fine and proceeded to do the manicure. then after the manicure was finished she told me it was $15… Now I’m not one to fight over five dollars.. but I expect people to be honest with me when I come in to use their services, so it really bothered me that she suddenly decided to basically lie about her pricing and change it on me AFTER they finished.. I asked her why it was suddenly $15, she said it’s an extra five dollars to take off my old color that I had on before my manicure, I told her “well you didn’t tell me it was an extra five dollars to get my color taken off from my old manicure when I came in” – her response was “everybody knows that.” I just stared at her, I was shocked, I said “what do you mean everybody knows that? I’ve never been to your salon.. how would I possibly know that you charge an extra $5 to take color off?” She just kept repeating “everybody knows that everybody knows that” to which I calmly stated – “everyone in Connecticut knows your salon and knows you specifically charge $5 extra to take off old polish?” That’s obviously absurd. She didn’t have an answer and kept saying “every salon does that..everybody know that. “ I’ve been to plenty of salons that don’t charge to take off old color. Now again I don’t have an issue if that’s what they charge, but considering they don’t have a price sheet anywhere on their wall, and No sign anywhere with their prices (I looked around and didn’t see anything listed) the only way to know what you will be charged is by ASKING and this woman straight up didn’t mention it’s ACTUALLY $15. I told her “why couldn’t you tell me in the beginning when I walked in and asked how much a manicure is that it’s $10 for the manicure but an extra five to get my old color taken off so it’s actually a total of $15?” She didn’t have an answer for me and just kept babbling that everybody knows that’s how things are done…she definitely just decided last minute to charge me for some hidden fee that she made up on the spot.if you’re OK being lied to and possibly having your price changed at the end of your appointment, go ahead, I personally will not be coming back since the woman couldn’t even give me a reason as to why she changed her pricing on me and she obviously looked like she made that up on the spot ..as I was about to pay the $10 she suddenly said oh no it’s an extra $5- it’s like she just suddenly decided to make up a hidden fee because she felt like it. Terrible customer service, completely unprofessional and they lie about what they charge. Awful. And I feel like I was scammed.Service: ManicureI had an awful experience here, I went in for a manicure, the woman was so rough with my nails I thought she was going to file right through to my skin, when she finally applied the nail polish it was so lumpy and bumpy, not an even coat at …More

I had an awful experience here, I went in for a manicure, the woman was so rough with my nails I thought she was going to file right through to my skin, when she finally applied the nail polish it was so lumpy and bumpy, not an even coat at all, if I knew how to attach a photo here I would, they look awful. But that isn’t the reason I decided to write a review- I mainly felt the need to write this to warn others that they will hide hidden fees from you and change their pricing at your appointment! I asked the woman right when I came in how much a manicure costs because I’ve never been to their salon before, she told me it was $10 for a manicure, So I said that’s fine and proceeded to do the manicure. then after the manicure was finished she told me it was $15… Now I’m not one to fight over five dollars.. but I expect people to be honest with me when I come in to use their services, so it really bothered me that she suddenly decided to basically lie about her pricing and change it on me AFTER they finished.. I asked her why it was suddenly $15, she said it’s an extra five dollars to take off my old color that I had on before my manicure, I told her “well you didn’t tell me it was an extra five dollars to get my color taken off from my old manicure when I came in” – her response was “everybody knows that.” I just stared at her, I was shocked, I said “what do you mean everybody knows that? I’ve never been to your salon.. how would I possibly know that you charge an extra $5 to take color off?” She just kept repeating “everybody knows that everybody knows that” to which I calmly stated – “everyone in Connecticut knows your salon and knows you specifically charge $5 extra to take off old polish?” That’s obviously absurd. She didn’t have an answer and kept saying “every salon does that..everybody know that. “ I’ve been to plenty of salons that don’t charge to take off old color. Now again I don’t have an issue if that’s what they charge, but considering they don’t have a price sheet anywhere on their wall, and No sign anywhere with their prices (I looked around and didn’t see anything listed) the only way to know what you will be charged is by ASKING and this woman straight up didn’t mention it’s ACTUALLY $15. I told her “why couldn’t you tell me in the beginning when I walked in and asked how much a manicure is that it’s $10 for the manicure but an extra five to get my old color taken off so it’s actually a total of $15?” She didn’t have an answer for me and just kept babbling that everybody knows that’s how things are done…she definitely just decided last minute to charge me for some hidden fee that she made up on the spot.if you’re OK being lied to and possibly having your price changed at the end of your appointment, go ahead, I personally will not be coming back since the woman couldn’t even give me a reason as to why she changed her pricing on me and she obviously looked like she made that up on the spot ..as I was about to pay the $10 she suddenly said oh no it’s an extra $5- it’s like she just suddenly decided to make up a hidden fee because she felt like it. Terrible customer service, completely unprofessional and they lie about what they charge. Awful. And I feel like I was scammed.

Critical: Professionalism, QualityWent in for a regular manicure and it was completely rushed and of poor quality. If you visit please do not get your nails done by Nooby. If was a unpleasant experience. Will never return.

Went in for a regular manicure and it was completely rushed and of poor quality. If you visit please do not get your nails done by Nooby. If was a unpleasant experience. Will never return.