Cloud9 Nail Spa

Critical: Professionalism, Quality, ValueOkay, so I don’t write reviews often, but my mom and I had a very off-putting experience here. We got our nails dipped. About fifteen minutes into the manicure, there was extremely loud construction noises. They were doing some sort of work on the other side of the salon. What seemed to be the owner lightheartedly apologized and walked away. These noises lasted the entire manicure and were so loud you couldn’t even hear the nail tech talking to you. Very irritating, considering when you go to get your nails done you’re looking for a relaxing and pampering experience. If it had begun at the beginning of the mani, we would’ve left and gone somewhere else. At the end, my nail tech checked us out and I explained how unpleasurable the experience was and I wanted to talk to the owner about a discount. She told me the owner had left. (I had just seen her five mins before) I told her I’m sure she could call her. We went back and forth a bit, and the techs were laughing about the situation… I’m not sure if that was due to being nervous, but it was extremely unprofessional. I am a regular person and always extremely nice to people in the service industry, as I have worked in it myself. But, I know what’s not okay… and this wasn’t okay. This was during their regular business hours… I’m not sure why they wouldn’t have turned my mom and I away, or had the workers wait forty-five mins until we were done. I hardly ever get my nails done, same with mom, and this was a special occasion for us. Luckily my nail tech did a good job on my nails; my mom’s were not great. We tipped the techs generously as the environmental issues weren’t their fault. But I’ll NEVER be back and I’ll make sure to tell my friends to stay away. Very unprofessional business.Okay, so I don’t write reviews often, but my mom and I had a very off-putting experience here. We got our nails dipped. About fifteen minutes into the manicure, there was extremely loud construction noises. They were doing some sort of work …More

Okay, so I don’t write reviews often, but my mom and I had a very off-putting experience here. We got our nails dipped. About fifteen minutes into the manicure, there was extremely loud construction noises. They were doing some sort of work on the other side of the salon. What seemed to be the owner lightheartedly apologized and walked away. These noises lasted the entire manicure and were so loud you couldn’t even hear the nail tech talking to you. Very irritating, considering when you go to get your nails done you’re looking for a relaxing and pampering experience. If it had begun at the beginning of the mani, we would’ve left and gone somewhere else. At the end, my nail tech checked us out and I explained how unpleasurable the experience was and I wanted to talk to the owner about a discount. She told me the owner had left. (I had just seen her five mins before) I told her I’m sure she could call her. We went back and forth a bit, and the techs were laughing about the situation… I’m not sure if that was due to being nervous, but it was extremely unprofessional. I am a regular person and always extremely nice to people in the service industry, as I have worked in it myself. But, I know what’s not okay… and this wasn’t okay. This was during their regular business hours… I’m not sure why they wouldn’t have turned my mom and I away, or had the workers wait forty-five mins until we were done. I hardly ever get my nails done, same with mom, and this was a special occasion for us. Luckily my nail tech did a good job on my nails; my mom’s were not great. We tipped the techs generously as the environmental issues weren’t their fault. But I’ll NEVER be back and I’ll make sure to tell my friends to stay away. Very unprofessional business.