Claudine’s African Hair Braiding

Critical: ProfessionalismI have been to this salon on multiple occasions. Every time I have gotten the same exact service and went as a walk in. The lady that normally takes care of me (her name is Veronica Banks on Cashapp) has always done a great job and treated me respectfully. Today is my birthday and I went to the salon to get my usual 2 french braids with added hair. I arrived at the salon around 5:40 and when I walk in there were 2 stylists and 1 assistant. They were working on 2 customers. They greeted me and asked me what I needed. I told them that I always go there and I only need 2 french braids.They both looked at me like I was a creature from another planet. I am puerto rican and I have an afro. I really felt discriminated against and like I was out of place by being there. They told me I needed to wait and I said that was fine. They asked me 3 times if my hair was washed and blow dryed and I answered yes each time. After waiting an hour and 10 minutes, one of the ladies started doing my hair.She started parting my hair with a comb and asked me if the part was OK. Not my job to know if the part is OK because Im not the stylist. She then proceeds to comb through my afro with a comb. That didn’t work and I asked her to use a different brush. She didn’t seem to understand the texture of my hair and why a different brush was important for her to use.She did the braid on the left side about half way down and she asked me to look at it in the mirror. The braid was sloppy, messy and had hairs sticking out. I was pretty upset at this point and I told her and the other lady that they were not treating me right. They told me that they didn’t need to see me because I didn’t have an appt. Well, why wasn’t I told that from the beginning. If it is such a bother that a paying customer walked in without an appt, just say that upfront and be honest with people. I ended up leaving without my hair done.Ladies, you both made me feel very uncomfortable and unappreciated. I will not be returning to your salon. For the future, you need to improve your customer service skills and communication with the customer.And saying “God bless you” as I was walking out does not fix what you did. I really hope you can reflect on what happened today and make it right the next time.Thank you!Services: Hairstyling, Hair extensionsI have been to this salon on multiple occasions. Every time I have gotten the same exact service and went as a walk in. The lady that normally takes care of me (her name is Veronica Banks on Cashapp) has always done a great job and treated …More

I have been to this salon on multiple occasions. Every time I have gotten the same exact service and went as a walk in. The lady that normally takes care of me (her name is Veronica Banks on Cashapp) has always done a great job and treated me respectfully. Today is my birthday and I went to the salon to get my usual 2 french braids with added hair. I arrived at the salon around 5:40 and when I walk in there were 2 stylists and 1 assistant. They were working on 2 customers. They greeted me and asked me what I needed. I told them that I always go there and I only need 2 french braids.

Positive: Professionalism, Quality, ValueMy daughter’s hair came out beautifully. I was impressed by the teamwork. It seemed to minimize the fatigue and monotony for both the stylists and my daughter. I had a good experience and my child’s hair came out beautifully.Service: Braids

My daughter’s hair came out beautifully. I was impressed by the teamwork. It seemed to minimize the fatigue and monotony for both the stylists and my daughter. I had a good experience and my child’s hair came out beautifully. Braids

Critical: ProfessionalismI made an apt to get my hair braided and it was for 9 am. At 8:55 this morning , I called the lady and told her I was five mins away. She tells me she won’t be there till 9:10. So I’m like umm okay. I get there and then at 9:10 she’s not there! I call her at 9:13 and she says “yes I told you I’m coming. I’ll be there soon. ” I waited till 9:30 and she never showed up!!!! I’m a new client and wanted a hair braider that I could come to every three months but she’s not it! She was so unprofessional and never called me back to apologize or anything! I’m beyond angry!!!Service: HairstylingI made an apt to get my hair braided and it was for 9 am. At 8:55 this morning , I called the lady and told her I was five mins away. She tells me she won’t be there till 9:10. So I’m like umm okay. I get there and then at 9:10 she’s not …More

I made an apt to get my hair braided and it was for 9 am. At 8:55 this morning , I called the lady and told her I was five mins away. She tells me she won’t be there till 9:10. So I’m like umm okay. I get there and then at 9:10 she’s not there! I call her at 9:13 and she says “yes I told you I’m coming. I’ll be there soon. ” I waited till 9:30 and she never showed up!!!! I’m a new client and wanted a hair braider that I could come to every three months but she’s not it! She was so unprofessional and never called me back to apologize or anything! I’m beyond angry!!!