CK Designs Hair Salon Carmel

Critical: Professionalism, ValueThey don’t like new clients. The agent today talked to me like she was too good to take my call. Made it like I was bothering her by asking questions and not explaining anything properly or even in a welcoming way. She expected me to know all the answers about their salon and how it works. The attitude in her tone made me uncomfortable, even though I was so nice.. but still. She slammed that phone so quick hung up because I said certain times wouldn’t work for me she said ok and hung up! So I didn’t even book my consultation. Didn’t want to waste my time calling back and then dreading if I’d receive the same experience in store. Seeing the response from management for another review reassures that while there may be good stylist I did the right thing to choose and go somewhere else. No professionalism and no customer service is bad practice. Get off your high horses. How can you be so uptight, and judge to someone trying to make an appointment over the phone as a new guest??They don’t like new clients. The agent today talked to me like she was too good to take my call. Made it like I was bothering her by asking questions and not explaining anything properly or even in a welcoming way. She expected me to know …More

They don’t like new clients. The agent today talked to me like she was too good to take my call. Made it like I was bothering her by asking questions and not explaining anything properly or even in a welcoming way. She expected me to know all the answers about their salon and how it works. The attitude in her tone made me uncomfortable, even though I was so nice.. but still. She slammed that phone so quick hung up because I said certain times wouldn’t work for me she said ok and hung up! So I didn’t even book my consultation. Didn’t want to waste my time calling back and then dreading if I’d receive the same experience in store. Seeing the response from management for another review reassures that while there may be good stylist I did the right thing to choose and go somewhere else. No professionalism and no customer service is bad practice. Get off your high horses. How can you be so uptight, and judge to someone trying to make an appointment over the phone as a new guest??

Critical: Professionalism, QualityMy last appointment with Liz was far from professional. I came in to have fusion extensions removed, which I had started the process the night before with an adhesive remover I purchased from Amazon. I brought it along just in case and glad I did! Stylist was not prepared with the correct remover she began with a remover that was for tape-ins and eventually started using the one I brought in – then suggested we use HAND SANITIZER to remove the hair. Once we figured out my remover was working another employee searched the back for adhesive release spray, and I offered to help speed up the process of removing the hair. (Yes I sat in the chair for 3 hours helping to remove my own hair) My original appointment was for a removal, highlight and to add new extensions in. After being tugged around for 3 hours she admitted herself my scalp was too red to continue and I had told her I was sore from the process and was considering coming back at a later date to have the extensions put in. I asked her several times if that was okay and she promised me it was fine and went on to tell me about all of her plans she had for that day after our appointment. Verbatim told me that “this works out perfectly” for both our schedules because I also had plans after our appointment, and was not up for sitting through the painful process of sew in extensions which she told me would last another 2 hours. After she finished toning and drying my hair there was still glue left on several strands of my natural hair. I told her that’s fine I will work it out later I also asked her not to style me because my hair had been through so much. I went to pay and the receptionist said“we agreed on since there is no pricing for removal to charge you $100/hr because that is what we do for all booked out appointments so that will be $550” I immediately questioned the pricing for the service I received and was left standing there in confusion until she finally admitted it should be lower and asked the receptionist to drop it to $250. The receptionist also told me that the price of $550 would have been the same if I had received the entirety of the original service? How does this make any sense and why was this not communicated to me by the stylist?Shortly after I left I received an email stating CK Designs is no longer able to service me based on my appointment history. I’m assuming because Liz went ahead and “took the L” as she said after rolling her eyes about my questioning the priceI would also like to point out throughout our appointment she was very quick to make rude remarks at me. While I was helping remove the hair, my cape was covered in adhesive remover right under my nose. I simply asked “can we switch out for a new cape i feel like I’m huffing paint” to which she responded “well I can smell it too” ok and? I’m not sure why she had an attitude but this happened several times throughout our appointmentThe entire experience was awful and regardless if they had dropped me as a client or not I would not have been going back there 1) removal only took 3 hours 2) Liz and I were both in agreement it was too much for my scalp to handle at the time and she did not communicate to me that I would have to pay for the entirety of the booked out appointment even though I only received a fraction of the service (not to mention helping with the service myself) & 3 I left the salon unstyled with GLUE IN MY HAIR!!! & no extensions!!! Why on earth would $550 make any sense.Cancelling a client for questioning your pricing is bad for business I did nothing wrong and still tipped 20% I even agreed to pay the $550 if that is really what the price was supposed to be all I did was vocalize my concern with the reasoning. Communication is seriously lacking in this salon I hope they figure it out and do better.owners response below which validates my points of unprofessionalism and poor communication Pricing was never explained to me like she claims and Liz being rude throughout the appointment never addressed I also never refused payment, simply questioned itService: Hair extensionsMy last appointment with Liz was far from professional. I came in to have fusion extensions removed, which I had started the process the night before with an adhesive remover I purchased from Amazon. I brought it along just in case and glad …More

My last appointment with Liz was far from professional. I came in to have fusion extensions removed, which I had started the process the night before with an adhesive remover I purchased from Amazon. I brought it along just in case and glad I did! Stylist was not prepared with the correct remover she began with a remover that was for tape-ins and eventually started using the one I brought in – then suggested we use HAND SANITIZER to remove the hair. Once we figured out my remover was working another employee searched the back for adhesive release spray, and I offered to help speed up the process of removing the hair. (Yes I sat in the chair for 3 hours helping to remove my own hair) My original appointment was for a removal, highlight and to add new extensions in. After being tugged around for 3 hours she admitted herself my scalp was too red to continue and I had told her I was sore from the process and was considering coming back at a later date to have the extensions put in. I asked her several times if that was okay and she promised me it was fine and went on to tell me about all of her plans she had for that day after our appointment. Verbatim told me that “this works out perfectly” for both our schedules because I also had plans after our appointment, and was not up for sitting through the painful process of sew in extensions which she told me would last another 2 hours. After she finished toning and drying my hair there was still glue left on several strands of my natural hair. I told her that’s fine I will work it out later I also asked her not to style me because my hair had been through so much. I went to pay and the receptionist said

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI can’t speak highly enough of the CK crew!! They are welcoming, kind, clean, professional and an enjoyable group to spend salon time with! Cathy did an amazing job with my OCD picky self and I am IN LOVE with my hair!! I’m done salon shopping, this is my place!!Service: Haircut

I can’t speak highly enough of the CK crew!! They are welcoming, kind, clean, professional and an enjoyable group to spend salon time with! Cathy did an amazing job with my OCD picky self and I am IN LOVE with my hair!! I’m done salon shopping, this is my place!! Haircut

Positive: Cleanliness, Professionalism, Punctuality, QualityCK Designs is a well maintained, clean, and friendly shop. Love the receptionists, who are personable and precise. Liz is absolutely terrific, and arguably the best stylist With whom I have ever had the pleasure to work. Because of the professional, high quality nature of the shop, I have no doubt that the other stylists are good, as well, but Liz is amazing!CK Designs is a well maintained, clean, and friendly shop. Love the receptionists, who are personable and precise. Liz is absolutely terrific, and arguably the best stylist With whom I have ever had the pleasure to work. Because of the …More

CK Designs is a well maintained, clean, and friendly shop. Love the receptionists, who are personable and precise. Liz is absolutely terrific, and arguably the best stylist With whom I have ever had the pleasure to work. Because of the professional, high quality nature of the shop, I have no doubt that the other stylists are good, as well, but Liz is amazing!