Broadmoor Nails & Spa

Critical: Professionalism, QualityWent in for a gel manicure with matching regular pedicure. They sent me over to pick a gel color from samples that were within a glass case —I asked if they had matching colors in regular polish— I was told yes.I ended up picking a pale peach —they started with my nails and with the first finger nail I noticed the color looked nothing like a pale peach, but more like a bubblegum pink. I was on a time constraint so I didn’t wanna start over I just figured I’d deal with it —color was still cute— even though not what I wanted.After my manicure they send me over for a pedicure and realize they don’t have a matching color— they then told me that some they have some they don’t. Well that would’ve been good information before picking my color. So a woman, who I believe was either the manager or owner, tried to help me find a nail polish that matched closely. Nothing matched perfectly we tried to pick one that was close when we held it up to my fingernails. So now I’m sitting down to the pedicure— the first toenail I see that the color does not match very well with my fingernails and I show the nail technician— The color is more of a coral for my fingernails are now bubblegum pink—they tell me I am welcome to go pick a color that matches. I tell them we already tried to find a match and this was the closest one. I mean what am I supposed to do at this point?! The most frustrating experience I’ve ever had any nail salon and then to have my bill be $90. I asked to speak to the manager again because I wanted to ask for a discount because it’s ridiculous that I specifically asked for matching colors and then I’m leaving with two colors that aren’t even in the same tone. It is not the customers job to find matching colors. The manager seemed irritated that I was even asking and gave me 10% off only the manicure which took four dollars off—what a joke. I will never go here again, nor recommend the salon —I would definitely steer clear —there’s lots of better choices.Services: Manicure, Gel manicures, PedicureWent in for a gel manicure with matching regular pedicure. They sent me over to pick a gel color from samples that were within a glass case —I asked if they had matching colors in regular polish— I was told yes. …More

Went in for a gel manicure with matching regular pedicure. They sent me over to pick a gel color from samples that were within a glass case —I asked if they had matching colors in regular polish— I was told yes.