Bovanti Cosmetics & Spa

Critical: ProfessionalismUPDATE: The owner called me to apologize for the bad experience. She also offered to give me a $50 gift card. I really appreciate her calling and understanding why I was upset.I had scheduled a make up appointment for my engagement pictures. I arrived just before my appointment time at 11:00 only to find no one in the store, no lights on, nothing. So I waited 10 minutes and still no one shows up. The owner arrives at 11:20, 20 minutes after the store is supposed to open and when my appointment was supposed to start. I finally get in the chair and say I want a natural look. She caked my face! I didn’t even look like myself. I also told her this needed to be quick because I had to get to my pictures. Long story short, I was late. I wanted to book Bovanti for my wedding, but definitely not now. How can I expect you to be there for my wedding day when you can’t even open your store on time?UPDATE: The owner called me to apologize for the bad experience. She also offered to give me a $50 gift card. I really appreciate her calling and understanding why I was upset. …More

UPDATE: The owner called me to apologize for the bad experience. She also offered to give me a $50 gift card. I really appreciate her calling and understanding why I was upset.

Positive: Communication, Professionalism, QualityI have been wearing Bovanti Matte foundation for years it matches my skin tone perfectly, the consistency is creamy and doesn’t clog my pores I recommend them to all women

I have been wearing Bovanti Matte foundation for years it matches my skin tone perfectly, the consistency is creamy and doesn’t clog my pores I recommend them to all women

Critical: CommunicationI had ordered some products and it’s going into two weeks. My payment went through but never received an email confirmation not tracking information for my order. I ordered through QuadPay. I had email my concerns and also call the Greensboro, NC location about this issue and was out on hold for close to 10 mins and when I called back was told they’ll give me a call back. It’s going into 2weeks and I haven’t received my products along with no one reaching back out. I will not be ordering again and will tell my family and friends about the bad costumer service that I received.I had ordered some products and it’s going into two weeks. My payment went through but never received an email confirmation not tracking information for my order. I ordered through QuadPay. I had email my concerns and also call the …More

I had ordered some products and it’s going into two weeks. My payment went through but never received an email confirmation not tracking information for my order. I ordered through QuadPay. I had email my concerns and also call the Greensboro, NC location about this issue and was out on hold for close to 10 mins and when I called back was told they’ll give me a call back. It’s going into 2weeks and I haven’t received my products along with no one reaching back out. I will not be ordering again and will tell my family and friends about the bad costumer service that I received.

Positive: Communication, Professionalism, QualityI have been a customer at the store now for over 10 years! I know that I’m always going to get quality products. Just about everything that I use is Bovanti. They have yet to disappoint as I have gone to them for many different occasions for birthdays, photo shoots, and other events. Marquis is AMAZING and always makes sure that I get exactly what I want. They have a client for life!I have been a customer at the store now for over 10 years! I know that I’m always going to get quality products. Just about everything that I use is Bovanti. They have yet to disappoint as I have gone to them for many different occasions …More

I have been a customer at the store now for over 10 years! I know that I’m always going to get quality products. Just about everything that I use is Bovanti. They have yet to disappoint as I have gone to them for many different occasions for birthdays, photo shoots, and other events. Marquis is AMAZING and always makes sure that I get exactly what I want. They have a client for life!