Body & Soul Massage Studio

Critical: ProfessionalismPurchased a couples massage on 12/10/20. they currently only offer this service with 1 therapist in lieu of 2 as they have in the past which I have had 4. One partner will lay and wait on the other one to get massaged for an hour and then the other one lays and waits an hour. So 2 total hours for a 1 hour couples massage! The brochure definition of a couples massage was copied from Body & Soul Facebook page on 7/9/21 but conveniently changed on 7/10/21 after I requested a refund, due to misleading definition of couples massage I had purchased. if you can’t offer a true couples massage, by definition, then you should remove it from your brochure of services completely, then you wouldn’t have to go in depth to explain to your customer you definition, they won’t waist their money on a couples massage gift certificate like I did. I will never again visit your establishment, so you know you are in fact keeping $110 for services that will never be provided, since you refuse to refund. Thanks for admitting the need to further update that brochure to further clarify your intent Samanathaa in your response to the Better Business Bureau complaint. I would give you 0 stars if it was an optionPurchased a couples massage on 12/10/20. they currently only offer this service with 1 therapist in lieu of 2 as they have in the past which I have had 4. One partner will lay and wait on the other one to get massaged for an hour and then …More

Purchased a couples massage on 12/10/20. they currently only offer this service with 1 therapist in lieu of 2 as they have in the past which I have had 4. One partner will lay and wait on the other one to get massaged for an hour and then the other one lays and waits an hour. So 2 total hours for a 1 hour couples massage! The brochure definition of a couples massage was copied from Body & Soul Facebook page on 7/9/21 but conveniently changed on 7/10/21 after I requested a refund, due to misleading definition of couples massage I had purchased. if you can’t offer a true couples massage, by definition, then you should remove it from your brochure of services completely, then you wouldn’t have to go in depth to explain to your customer you definition, they won’t waist their money on a couples massage gift certificate like I did. I will never again visit your establishment, so you know you are in fact keeping $110 for services that will never be provided, since you refuse to refund. Thanks for admitting the need to further update that brochure to further clarify your intent Samanathaa in your response to the Better Business Bureau complaint. I would give you 0 stars if it was an option