Boardroom Styling Lounge – Sugar Land

Critical: Professionalism, QualityI have used Boardroom numerous times over the past two years. Of which the stylist themselves are very helpful. However, management is a different case. There have been times where I’m running a bit late at which I always call and let them know that I will be few minutes late. Which is no different than me showing up on time and sitting in the front waiting for the stylist to finish up with their existing client which makes me have to wait. Of which, I have no problem with. Where I have a problem is when I do call and I’m a few minutes late, management wants to reduce your services, while still charging you the same rate. I have a major issue with this. I’m a great tipper, I always tip each stylist $15-20 dollars each visit. Not only that, Boardroom is the most expensive place in the city and they aren’t even a barbershop. I was told that they could not wash my hair after my cut, at which point I became upset as they want to charge me full price, but do not want to perform the services. They then put me on hold to speak to a manager at which time said she would take $5 off. At which point I stated, why would I do this when I have to have little fine hairs itching me all day. I need my hair washed after. She then proceeded to hang up on me when I said the same word “damn” because I cursed at her is what she said. I called back and got reception again, which then I was hung up on again. I called back two more times, no one answered. Then I called back again and got reception again at which point I was then then told they would be canceling my appointment and was no longer welcome at their location. Bravo Boardroom you really know how to handle customer service. The choice should be at the stylist level, especially when I’m the one tipping her $15-20 for my haircut. Sticking to your “time” shows that you care more about appointments and money rather than the quality of cut and the experience of the client.Good Luck!Happy CustomerI have used Boardroom numerous times over the past two years. Of which the stylist themselves are very helpful. However, management is a different case. There have been times where I’m running a bit late at which I always call and let them …More

I have used Boardroom numerous times over the past two years. Of which the stylist themselves are very helpful. However, management is a different case. There have been times where I’m running a bit late at which I always call and let them know that I will be few minutes late. Which is no different than me showing up on time and sitting in the front waiting for the stylist to finish up with their existing client which makes me have to wait. Of which, I have no problem with. Where I have a problem is when I do call and I’m a few minutes late, management wants to reduce your services, while still charging you the same rate. I have a major issue with this. I’m a great tipper, I always tip each stylist $15-20 dollars each visit. Not only that, Boardroom is the most expensive place in the city and they aren’t even a barbershop. I was told that they could not wash my hair after my cut, at which point I became upset as they want to charge me full price, but do not want to perform the services. They then put me on hold to speak to a manager at which time said she would take $5 off. At which point I stated, why would I do this when I have to have little fine hairs itching me all day. I need my hair washed after. She then proceeded to hang up on me when I said the same word “damn” because I cursed at her is what she said. I called back and got reception again, which then I was hung up on again. I called back two more times, no one answered. Then I called back again and got reception again at which point I was then then told they would be canceling my appointment and was no longer welcome at their location. Bravo Boardroom you really know how to handle customer service. The choice should be at the stylist level, especially when I’m the one tipping her $15-20 for my haircut. Sticking to your “time” shows that you care more about appointments and money rather than the quality of cut and the experience of the client.