blush a day spa

Positive: QualityMy group of 5 and I visited Blush a Day spa as one of our day activities during our weekend trip to Sonoma. Because of our party size, we opted for the spa party and I’m really glad we did. Each of us had a treatment – ranging from detox massage and milk honey scrub to healing arnica massage and herbal detox body wrap – and as we alternated services (2 individuals would at the same time for an hour), the rest of us would relax, chit-chat, play with tarot cards and enjoy the provided hors d’oeuvres and champagne. Dolores (owner) and Tara are professionals in their craft. Personally, I had Dolores for my treatment and truly enjoyed my time with her. She was knowledgeable, warm, kind & professional and I felt ten times lighter after spending a hour with her. Tara received similar raving reviews from the group as well. Too bad we live on the east coast or else we’d book weekly treatments and massages. We had a wonderful time and can’t thank Dolores and Tara for welcoming us. Do yourself a favor and book an appointment asap!My group of 5 and I visited Blush a Day spa as one of our day activities during our weekend trip to Sonoma. Because of our party size, we opted for the spa party and I’m really glad we did. Each of us had a treatment – ranging from detox …More

My group of 5 and I visited Blush a Day spa as one of our day activities during our weekend trip to Sonoma. Because of our party size, we opted for the spa party and I’m really glad we did. Each of us had a treatment – ranging from detox massage and milk honey scrub to healing arnica massage and herbal detox body wrap – and as we alternated services (2 individuals would at the same time for an hour), the rest of us would relax, chit-chat, play with tarot cards and enjoy the provided hors d’oeuvres and champagne. Dolores (owner) and Tara are professionals in their craft. Personally, I had Dolores for my treatment and truly enjoyed my time with her. She was knowledgeable, warm, kind & professional and I felt ten times lighter after spending a hour with her. Tara received similar raving reviews from the group as well. Too bad we live on the east coast or else we’d book weekly treatments and massages. We had a wonderful time and can’t thank Dolores and Tara for welcoming us. Do yourself a favor and book an appointment asap!

Critical: Communication, Professionalism, QualityI wish I could give 0 stars. Potential customers beware! I arrived 5 minutes early to my appointment (as my confirmation email instructed). I walked in and waited for Dolores to finish cashing out a customer. She told me I could take a seat in her chair, so I did. The customer left and Dolores spent several minutes on her phone. She sanitized her hands, came over to the chair and asked if I was getting my brows tinted. I politely said I was just getting a brow shaping. She said okay, walked away and went back to her phone for several more minutes….?? When she returned, she did not sanitize her hands. Even if we weren’t in the middle of a pandemic, phones are dirty! Dolores didn’t ask me about shape or anything just proceeded to apply the wax. A long time customer came out from a treatment room and Dolores was very very friendly to her. She tweezed a hair or two from my brows and then said I was done….she didn’t hand me a mirror so I could look at them to make sure I was satisfied. I walked over to the counter, she told me what I owed and then put my receipt on the counter. No thank you, no have a good day, not.a.word. Maybe she was having an off day, but honestly if you have a business that is customer service oriented you should be professional enough to not let your customers know it. I’ll certainly be taking my business elsewhere.I wish I could give 0 stars. Potential customers beware! I arrived 5 minutes early to my appointment (as my confirmation email instructed). I walked in and waited for Dolores to finish cashing out a customer. She told me I could take a …More

I wish I could give 0 stars. Potential customers beware! I arrived 5 minutes early to my appointment (as my confirmation email instructed). I walked in and waited for Dolores to finish cashing out a customer. She told me I could take a seat in her chair, so I did. The customer left and Dolores spent several minutes on her phone. She sanitized her hands, came over to the chair and asked if I was getting my brows tinted. I politely said I was just getting a brow shaping. She said okay, walked away and went back to her phone for several more minutes….?? When she returned, she did not sanitize her hands. Even if we weren’t in the middle of a pandemic, phones are dirty! Dolores didn’t ask me about shape or anything just proceeded to apply the wax. A long time customer came out from a treatment room and Dolores was very very friendly to her. She tweezed a hair or two from my brows and then said I was done….she didn’t hand me a mirror so I could look at them to make sure I was satisfied. I walked over to the counter, she told me what I owed and then put my receipt on the counter. No thank you, no have a good day, not.a.word. Maybe she was having an off day, but honestly if you have a business that is customer service oriented you should be professional enough to not let your customers know it. I’ll certainly be taking my business elsewhere.