Blue Lotus Nail Spa

Critical: Communication, QualityI have been coming here exclusively for over a year now for manicures (usually gel powder), pedicures, and massages. Each time I have a different experience, some times have been great, while others were not so great and I was charged extra for things unfairly (I once had a nail break one day after a manicure, it broke my nail underneath the gel powder and they made me pay $5 to literally super glue my nail back together; a good manicure wouldn’t have cracked the next day).Today was my last time coming here, they were incredibly busy due to the holidays, and I had no problem waiting. All I wanted was to have my gel powder manicure removed, which cost me $21 (I have never paid more than $10 elsewhere for this and have always had them shape my nails and put a top coat on included in that price – they didn’t do that here). I’ll just let these pictures speak for themselves, how are you going to charge over $20 to let me walk out like this? There are so many other salons in this area, I hate to have to go try them all out until I find a replacement, but this is unacceptable to do to a loyal customer.I have been coming here exclusively for over a year now for manicures (usually gel powder), pedicures, and massages. Each time I have a different experience, some times have been great, while others were not so great and I was charged extra …More

I have been coming here exclusively for over a year now for manicures (usually gel powder), pedicures, and massages. Each time I have a different experience, some times have been great, while others were not so great and I was charged extra for things unfairly (I once had a nail break one day after a manicure, it broke my nail underneath the gel powder and they made me pay $5 to literally super glue my nail back together; a good manicure wouldn’t have cracked the next day).

Critical: ProfessionalismIt’s sad that it is no longer Coco Spa. The decor is cheap, tacky, and overwhelmingly cluttered. The woman who did my nails felt like her hands were grimy and dirty which made me uncomfortable The entire time. Then at the end of my manicure she attempted to put lotion my hands and arms without first using a hot towel. I had nail filing gritty residue all over my arms and she wanted to simply rub that in with lotion. Absolutely gross. The pedicure felt rushed. They take you into a darkened room to do your leg massage which would have been great if not for the woman that kept insisting that I should have my own babies after telling her I didn’t have children but had a stepdaughter. She said…”no good…you need to have your own babies. Your husband doesn’t want to give you babies?” I was at a loss for words. So many boundaries crossed. I will never return.It’s sad that it is no longer Coco Spa. The decor is cheap, tacky, and overwhelmingly cluttered. The woman who did my nails felt like her hands were grimy and dirty which made me uncomfortable The entire time. Then at the end of my manicure …More

It’s sad that it is no longer Coco Spa. The decor is cheap, tacky, and overwhelmingly cluttered. The woman who did my nails felt like her hands were grimy and dirty which made me uncomfortable The entire time. Then at the end of my manicure she attempted to put lotion my hands and arms without first using a hot towel. I had nail filing gritty residue all over my arms and she wanted to simply rub that in with lotion. Absolutely gross. The pedicure felt rushed. They take you into a darkened room to do your leg massage which would have been great if not for the woman that kept insisting that I should have my own babies after telling her I didn’t have children but had a stepdaughter. She said…”no good…you need to have your own babies. Your husband doesn’t want to give you babies?” I was at a loss for words. So many boundaries crossed. I will never return.