Bliss Nail Bar

Critical: QualityI just got home from getting a fill and had an awful experience. The place is very cute and most of the staff seem friendly but the job done on my nails today by Ben was very upsetting. He shaved off my old nail color and used a nail drill to begin to cut my cuticles and began to fill in the nails with the acrylic powder so everything was starting off well. He filed down the ends and sides with a nail file and then immediately began to put on polish. I have been to many nail salons (trying to find one close to my house that I like) and this has never happened before. They always use multiple nail drills to buff, shine, etc., they go underneath your nail to shave any pieces that were flattened when filing instead of coming off, they trim the sides of your cuticles with a cuticle trimmer (he only used the nail drill to get the big pieces), they hold each finger together to make sure they are the same length on each hand, they use one of those orange blocks to shine the nail and then they tell you to wash your hands because you are covered in nail dust. Ben did not do a single one of those things. With chunks off fake nail underneath and on the sides and nail dust all over my hands, he started to paint them. Obviously, the texture was horrendous, with bumps all underneath the polish. He was also painting very sloppy, getting it on my skin and when he did notice he got it on my skin (which was rare) he used his finger to wipe it off. Usually, this works fine when the nail person has nails but his were bitten down and it just made more of a blob on my nails. When he realized this wasn’t working, he used a very dirty rough brush dipped in acetone to wipe it off but the brush had wet red nail polish on it which only got on me instead of cleaning the polish he messed up. I am super unconfrontational and have never told a nail person in my life I didn’t like something. Usually, they see it and fix it anyway and I don’t want to complain when they were already planning on fixing it. He started to get out the top coat, though, so I spoke up. I asked him if he would please fix the bumps, cuticles, and the underside of the nails. He told me he could do another layer of polish. That would not make bumps go away. Keep in mind my nails were also still covered in dust. He redid 2 of the nails with the biggest bumps using his same method of the rough, red covered brush so you can guess how that went. I left him to fix it and then he asked if it was good and I said, “I really do not mean to be rude but is there someone else who can finish these” he said no and got a bit upset. He tried fixing it again and still they were rough. I was thinking of just paying and going somewhere else so when he asked if they were good yet and they were still really awful, I asked him if I should just pay and go somewhere else and he said no and kept working on them. He took the paint off finally and buffed them some more and did a little bit for my cuticles and let me wash my hands. His paint job was a lot better although not the greatest. I went to dry them and then went up to pay and a fill for acrylic there is $20 and she told me the total was $29. I was already bummed about the $20 but even with a bad experience was planning to pay the amount and tip $5. I asked why and she went to check and came back up and said the extra charge was for cutting and reshaping my nails. I want to make clear he used a nail file to TRIM my nails and nothing beyond that. Standard procedure when you get a fill because your nails have grown out. I said “is that not included in a fill?”. She gave some answer I cannot remember and my boyfriend was there at this point and was overly upset for me while I was trying to be quiet and calm so I just paid it and did not tip and left because I didn’t want to be in there anymore.I just got home from getting a fill and had an awful experience. The place is very cute and most of the staff seem friendly but the job done on my nails today by Ben was very upsetting. He shaved off my old nail color and used a nail drill …More

I just got home from getting a fill and had an awful experience. The place is very cute and most of the staff seem friendly but the job done on my nails today by Ben was very upsetting. He shaved off my old nail color and used a nail drill to begin to cut my cuticles and began to fill in the nails with the acrylic powder so everything was starting off well. He filed down the ends and sides with a nail file and then immediately began to put on polish. I have been to many nail salons (trying to find one close to my house that I like) and this has never happened before. They always use multiple nail drills to buff, shine, etc., they go underneath your nail to shave any pieces that were flattened when filing instead of coming off, they trim the sides of your cuticles with a cuticle trimmer (he only used the nail drill to get the big pieces), they hold each finger together to make sure they are the same length on each hand, they use one of those orange blocks to shine the nail and then they tell you to wash your hands because you are covered in nail dust. Ben did not do a single one of those things. With chunks off fake nail underneath and on the sides and nail dust all over my hands, he started to paint them. Obviously, the texture was horrendous, with bumps all underneath the polish. He was also painting very sloppy, getting it on my skin and when he did notice he got it on my skin (which was rare) he used his finger to wipe it off. Usually, this works fine when the nail person has nails but his were bitten down and it just made more of a blob on my nails. When he realized this wasn’t working, he used a very dirty rough brush dipped in acetone to wipe it off but the brush had wet red nail polish on it which only got on me instead of cleaning the polish he messed up. I am super unconfrontational and have never told a nail person in my life I didn’t like something. Usually, they see it and fix it anyway and I don’t want to complain when they were already planning on fixing it. He started to get out the top coat, though, so I spoke up. I asked him if he would please fix the bumps, cuticles, and the underside of the nails. He told me he could do another layer of polish. That would not make bumps go away. Keep in mind my nails were also still covered in dust. He redid 2 of the nails with the biggest bumps using his same method of the rough, red covered brush so you can guess how that went. I left him to fix it and then he asked if it was good and I said, “I really do not mean to be rude but is there someone else who can finish these” he said no and got a bit upset. He tried fixing it again and still they were rough. I was thinking of just paying and going somewhere else so when he asked if they were good yet and they were still really awful, I asked him if I should just pay and go somewhere else and he said no and kept working on them. He took the paint off finally and buffed them some more and did a little bit for my cuticles and let me wash my hands. His paint job was a lot better although not the greatest. I went to dry them and then went up to pay and a fill for acrylic there is $20 and she told me the total was $29. I was already bummed about the $20 but even with a bad experience was planning to pay the amount and tip $5. I asked why and she went to check and came back up and said the extra charge was for cutting and reshaping my nails. I want to make clear he used a nail file to TRIM my nails and nothing beyond that. Standard procedure when you get a fill because your nails have grown out. I said “is that not included in a fill?”. She gave some answer I cannot remember and my boyfriend was there at this point and was overly upset for me while I was trying to be quiet and calm so I just paid it and did not tip and left because I didn’t want to be in there anymore.