Bliss

Critical: ProfessionalismI would give less than 1 star but I guess that’s not an option. I made an appointment 10 days in advance for an eye lash lift and tint. I received several confrontation emails over the 10 day period reminding me of and confirming my appointment. I live 30 minutes from the location of said appointment. I walked in for my appointment and Elizabeth asked if I got her text or an email. I said no text but yes confrontation emails. She ask if my number was the one I used to make the appointment. I said yes. She said that’s was where she sent the text message and was becoming hateful/short with me as if I don’t know my own phone number but she could not have possibly missed typed it. I check my emails and see that 10 minutes prior to my arrival I received an email canceling my appointment. 10 minutes prior I was driving and do not check my emails while I drive. Like I said I live 30 minutes away. She informed me they didn’t have the device needed to do my lash lift and tint. I ask which part was missing for the lift or the tint thinking I could still get one or the other. She repeated to me “I don’t have the device”. I guess that meant for either but could tell she just didn’t want to mess with it. She became increasingly short and rude when I tried to figure out what else could be done. It seems unprofessional to let a product run out when you know 10 days in advance that an appointment is coming that requires that particular product. She then tells me she can get me in first thing Saturday. Today is Thursday New Year’s Eve. She told me she waited so late in the day to cancel my appointment “in case” the device came in the mail. If it has to come by mail, the mail doesn’t run on New Years….. it just kept getting more suspicious as she continued to become increasingly rude. I said well how long does a classic set take, I can just do that. She moved her curtain and looked right at me and said “I don’t have time for you today”….I am sure that she probably wanted to go party like everyone else on New Years and was just trying to leave early, but then don’t make appointments or if you do by mistake, cancel them prior to the client showing up. I checked online at the websites timing and it says 1 hour and 15 minutes for a lift and tint and 1 hour and 30 minutes for a full set of classics. I get that’s 15 minutes more but when you have messed up and been unprofessional what’s 15 minutes. She may have done a great job but the level of unprofessionalism was not worth the rescheduling to find out.I would give less than 1 star but I guess that’s not an option. I made an appointment 10 days in advance for an eye lash lift and tint. I received several confrontation emails over the 10 day period reminding me of and confirming my …More

I would give less than 1 star but I guess that’s not an option. I made an appointment 10 days in advance for an eye lash lift and tint. I received several confrontation emails over the 10 day period reminding me of and confirming my appointment. I live 30 minutes from the location of said appointment. I walked in for my appointment and Elizabeth asked if I got her text or an email. I said no text but yes confrontation emails. She ask if my number was the one I used to make the appointment. I said yes. She said that’s was where she sent the text message and was becoming hateful/short with me as if I don’t know my own phone number but she could not have possibly missed typed it. I check my emails and see that 10 minutes prior to my arrival I received an email canceling my appointment. 10 minutes prior I was driving and do not check my emails while I drive. Like I said I live 30 minutes away. She informed me they didn’t have the device needed to do my lash lift and tint. I ask which part was missing for the lift or the tint thinking I could still get one or the other. She repeated to me “I don’t have the device”. I guess that meant for either but could tell she just didn’t want to mess with it. She became increasingly short and rude when I tried to figure out what else could be done. It seems unprofessional to let a product run out when you know 10 days in advance that an appointment is coming that requires that particular product. She then tells me she can get me in first thing Saturday. Today is Thursday New Year’s Eve. She told me she waited so late in the day to cancel my appointment “in case” the device came in the mail. If it has to come by mail, the mail doesn’t run on New Years….. it just kept getting more suspicious as she continued to become increasingly rude. I said well how long does a classic set take, I can just do that. She moved her curtain and looked right at me and said “I don’t have time for you today”….I am sure that she probably wanted to go party like everyone else on New Years and was just trying to leave early, but then don’t make appointments or if you do by mistake, cancel them prior to the client showing up. I checked online at the websites timing and it says 1 hour and 15 minutes for a lift and tint and 1 hour and 30 minutes for a full set of classics. I get that’s 15 minutes more but when you have messed up and been unprofessional what’s 15 minutes. She may have done a great job but the level of unprofessionalism was not worth the rescheduling to find out.