Bella Ragazza Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueJust driving by after work, in need of some TLC, and Nicole was able to fit me into Taylor’s schedule right away. She styled with urgency and professionalism, ensuring me a great experience. She even helped with suggesting the home care routine and conditioner. Thank you so much for taking me today, I will absolutely be back !!Services: Haircut, Hairstyling

Just driving by after work, in need of some TLC, and Nicole was able to fit me into Taylor’s schedule right away. She styled with urgency and professionalism, ensuring me a great experience. She even helped with suggesting the home care routine and conditioner. Thank you so much for taking me today, I will absolutely be back !! Haircut, Hairstyling

Critical: Professionalism, Quality, ValueHad some color put in my hair to go from an old blonde color back to my natural brown color. The hair stylist used a new product she’d never used before, and said it was a foam primer out of a bottle which seemed odd that she didn’t used regular color. But whatever, I’m not a professional so I didn’t know. The color turned out fine. But it literally ALL washed out after 3 washes. I was so disappointed because it cost me $200 plus a tip. Before scheduling the appointment I asked how much it would be, and the receptionist seemed to have absolutely no idea how much it would cost. I asked her, so can you at least give me a ballpark, like more than $100? And she said, yes more than $100. So I was expecting $130-$150. NOT 200. I’ve never paid that much in my life. Then I called the salon 2 weeks later to explain how the color all washed out quickly and she said the manager would call me and help find a solution. The manager NEVER CALLED ME. so I called back a week later to tell them and that’d I’d be taking my business elsewhere that valued customer service and customer satisfaction. The receptionist didn’t apologize, didn’t ask any questions, just said OK, have a nice day. It reflects poor management, terrible customer service, and employees that couldn’t give 2 cents about their customers who spend so much money there. Really disappointing.Service: HairstylingHad some color put in my hair to go from an old blonde color back to my natural brown color. The hair stylist used a new product she’d never used before, and said it was a foam primer out of a bottle which seemed odd that she didn’t used …More

Had some color put in my hair to go from an old blonde color back to my natural brown color. The hair stylist used a new product she’d never used before, and said it was a foam primer out of a bottle which seemed odd that she didn’t used regular color. But whatever, I’m not a professional so I didn’t know. The color turned out fine. But it literally ALL washed out after 3 washes. I was so disappointed because it cost me $200 plus a tip. Before scheduling the appointment I asked how much it would be, and the receptionist seemed to have absolutely no idea how much it would cost. I asked her, so can you at least give me a ballpark, like more than $100? And she said, yes more than $100. So I was expecting $130-$150. NOT 200. I’ve never paid that much in my life. Then I called the salon 2 weeks later to explain how the color all washed out quickly and she said the manager would call me and help find a solution. The manager NEVER CALLED ME. so I called back a week later to tell them and that’d I’d be taking my business elsewhere that valued customer service and customer satisfaction. The receptionist didn’t apologize, didn’t ask any questions, just said OK, have a nice day. It reflects poor management, terrible customer service, and employees that couldn’t give 2 cents about their customers who spend so much money there. Really disappointing.