Bella Luca Styling and Retail Salon

Critical: Professionalism, PunctualityI used to love this place as it was a great place to get haircuts but the last year they have really gone down hill. They cancelled one of our appointments and said they would call to reschedule. After hearing nothing for three weeks we called and rescheduled, a week later they cancelled and rescheduled those appointments. Today after I called and confirmed our appointment, they called 5 minutes before our scheduled appointment when we were in the parking lot to cancel the appointment. We will not be going back.Service: HaircutI used to love this place as it was a great place to get haircuts but the last year they have really gone down hill. They cancelled one of our appointments and said they would call to reschedule. After hearing nothing for three weeks we …More

I used to love this place as it was a great place to get haircuts but the last year they have really gone down hill. They cancelled one of our appointments and said they would call to reschedule. After hearing nothing for three weeks we called and rescheduled, a week later they cancelled and rescheduled those appointments. Today after I called and confirmed our appointment, they called 5 minutes before our scheduled appointment when we were in the parking lot to cancel the appointment. We will not be going back.

Critical: Professionalism, QualityI visited the salon in November. Kelly (the owner) did my hair. I asked for highlights and low lights with some strands of red. She gave me a red to blonde ombre instead, and even that was uneven and super unblended. During the service she had me fold my own foils as well. I showed her pictures before she started working on my hair. we went over the color options and then did my hair how she felt like it. The entire time she was in a rush it felt like. I went back to the salon the day after to communicate my concerns. She told me that this was what I asked for. she pointed the blame at me and said that I would have to pay to get it fixed. I ended up paying almost $100 over what I was quoted!! I walked away frustrated and in awe that she is the OWNER and was SUPER unprofessional. I wouldn’t recommend going here. you can do a better job at home by yourself!!Service: Hair coloringI visited the salon in November. Kelly (the owner) did my hair. I asked for highlights and low lights with some strands of red. She gave me a red to blonde ombre instead, and even that was uneven and super unblended. During the service she …More

I visited the salon in November. Kelly (the owner) did my hair. I asked for highlights and low lights with some strands of red. She gave me a red to blonde ombre instead, and even that was uneven and super unblended. During the service she had me fold my own foils as well. I showed her pictures before she started working on my hair. we went over the color options and then did my hair how she felt like it. The entire time she was in a rush it felt like. I went back to the salon the day after to communicate my concerns. She told me that this was what I asked for. she pointed the blame at me and said that I would have to pay to get it fixed. I ended up paying almost $100 over what I was quoted!! I walked away frustrated and in awe that she is the OWNER and was SUPER unprofessional. I wouldn’t recommend going here. you can do a better job at home by yourself!!