Bella Lifestyle Nail Salon and Spa San Antonio

Critical: Professionalism, Quality, ValueLONG POST ALERT | This was a first time experience at this location with a friend. I asked for a solar powder fill from a prior service at a previous location. The receptionist (the owners niece) and employee Crystal assisted me. I informed them that I have solar powder on my nails and Crystal stated I should get a solar powder color change because they didn’t have the matching solar powered for my nails. Crystal was available but after showing her what that I wanted a nail outline, she had an attitude and decided to have another employee, Kevin provide the service.Kevin stated he has been doing nails for over 20 years and he started at the location over a week ago. My nails he stated was very simple and he does the nail online design all the time. I decided to let him continue with my service.Kevin used the dipping powder for my solar powder color change. He never removed the solar powder from my nails prior to applying the new application. The steps used to apply great quality nails were not used. The dipping powder application was so running and two thick that it took forever to dry because it’s not made to be used as a solar powder application. I stated to Kevin that his application wasn’t good and it’s to thick and runny. He said it will be fine. He also applied the line outline design on my nails and I stated that he wasn’t doing it right and I didn’t want it, he told me he will do it, he does it all the time, it looks great. I told him I didn’t like it and it looks bad. He begin to have an attitude and throw his hand up at me out of frustration.After sitting for two hours, I’m furious and I head to the front to pay. The owners niece states that I need to pay full price because Kevin still applied the line outline design and I informed her that I wasn’t paying for the design. I will pay only a certain amount. In reality I didn’t want to pay for it at all.The next day I reached out to the owner Nancy to inform her of my experience and that I do not like my nails. She stated that she will be able to do them or have someone fix them and she asked me to come in when I return from out of town. I returned out of town the owner wasn’t there but Ana, another receptionist assisted me and stated that she had someone who can do them for me.Crystal was available again and she tossed her hand at me and said she wasn’t doing my nails. Then she causes a scene at the front by calling Kevin over and asking him didn’t he do my nails. Point at my fingers and handling the situation like she was disgusted that I came back to the store.This was by far the worse experience for me at a nail shop and I wasn’t satisfied with the service the first time. Although, Nancy was trying to assist me over the phone she wasn’t really making me feel satisfied. I was trying to explain my experience the second time and she wasn’t trying to listen which made me more upset. She stated she already heard the story from Ana, she sounded nonchalant stating she already talked to Crystal. She still should’ve been willing to let me express what happened as well and she didn’t until I asked her to listen. After speaking to her I wanted a refund she stated that she will not give me one and to come in she will have someone do them. The environment doesn’t feel comfortable for me to return even after speaking with her. I’m big on customer service and customers are the reason we are able to still have a business open. As a business owner I didn’t feel she handled the situation professionally nor did she make me feel she truly cared.____________________________________________________Thanks to SA Nails, off San Pedro for fixing my nails. Took only 30 minutes if that. Ask for Tee she is very professional and up to date with nail styles and designs.LONG POST ALERT | This was a first time experience at this location with a friend. I asked for a solar powder fill from a prior service at a previous location. The receptionist (the owners niece) and employee Crystal assisted me. I informed …More

LONG POST ALERT | This was a first time experience at this location with a friend. I asked for a solar powder fill from a prior service at a previous location. The receptionist (the owners niece) and employee Crystal assisted me. I informed them that I have solar powder on my nails and Crystal stated I should get a solar powder color change because they didn’t have the matching solar powered for my nails. Crystal was available but after showing her what that I wanted a nail outline, she had an attitude and decided to have another employee, Kevin provide the service.

Critical: Professionalism, QualityI walked in at 15 to 7 when they close at 7. They rushed my mani&pedi did a sloppy job at covering the side walls on my nails and barely scrubbed my feet with the pedicure. I had rings they clearly stole! I asked about it in the morning and Danny said to check my car! I took them off in the salon and checked for them as I was walking out the BACK door. Everything about my visit was unprofessional. I’m disappointed because usually they are ok.Services: Pedicure, ManicureI walked in at 15 to 7 when they close at 7. They rushed my mani&pedi did a sloppy job at covering the side walls on my nails and barely scrubbed my feet with the pedicure. I had rings they clearly stole! I asked about it in the morning and …More

I walked in at 15 to 7 when they close at 7. They rushed my mani&pedi did a sloppy job at covering the side walls on my nails and barely scrubbed my feet with the pedicure. I had rings they clearly stole! I asked about it in the morning and Danny said to check my car! I took them off in the salon and checked for them as I was walking out the BACK door. Everything about my visit was unprofessional. I’m disappointed because usually they are ok.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve been coming to see Nancy for years now. She’s literally the best. I’ve never met someone more hardworking than her. She’s strives for perfection every time I sit down for a new set of nails. Her salon/spa is so clean and beautiful and the staff is always very welcoming. You can’t beat the prices & service at Bella Lifestyle!

I’ve been coming to see Nancy for years now. She’s literally the best. I’ve never met someone more hardworking than her. She’s strives for perfection every time I sit down for a new set of nails. Her salon/spa is so clean and beautiful and the staff is always very welcoming. You can’t beat the prices & service at Bella Lifestyle!