Beauty By Design

Critical: QualityI got my hair cut by Lydia who was super nice but the hair cut was the worst I’ve had. It was cut inches shorter than what I wanted and she didn’t show me where she was going to start (length wise). She also cut it blunt and my hair was uneven on both sides. I expressed my concern to the person in charge im assuming the salon manager and we talked about fixing my hair and receiving a refund which they don’t typically do. I went to the salon for my refund and for her to fix my hair which then told me she couldn’t do both. My impression on the phone was that I would be receiving both. I left with my refund and now have to fix my hair myself or pay to have someone else to fix it. I have been here once before and would not return and would not recommend to anyone.Service: HaircutI got my hair cut by Lydia who was super nice but the hair cut was the worst I’ve had. It was cut inches shorter than what I wanted and she didn’t show me where she was going to start (length wise). She also cut it blunt and my hair was …More

I got my hair cut by Lydia who was super nice but the hair cut was the worst I’ve had. It was cut inches shorter than what I wanted and she didn’t show me where she was going to start (length wise). She also cut it blunt and my hair was uneven on both sides. I expressed my concern to the person in charge im assuming the salon manager and we talked about fixing my hair and receiving a refund which they don’t typically do. I went to the salon for my refund and for her to fix my hair which then told me she couldn’t do both. My impression on the phone was that I would be receiving both. I left with my refund and now have to fix my hair myself or pay to have someone else to fix it. I have been here once before and would not return and would not recommend to anyone.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI just visited the salon for the first time and had such a wonderful experience! I booked a partial highlight with Theresa and she was so sweet, really listened to what I wanted and asked thorough questions before mixing any color for my hair. Everyone at the salon was super friendly and helpful which made the experience enjoyable. My hair turned out perfect and I’m really happy.I just visited the salon for the first time and had such a wonderful experience! I booked a partial highlight with Theresa and she was so sweet, really listened to what I wanted and asked thorough questions before mixing any color for my …More

I just visited the salon for the first time and had such a wonderful experience! I booked a partial highlight with Theresa and she was so sweet, really listened to what I wanted and asked thorough questions before mixing any color for my hair. Everyone at the salon was super friendly and helpful which made the experience enjoyable. My hair turned out perfect and I’m really happy.