Beach Bum Tanning & Airbrush Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve always loved Beach Bum – I’ve tanned at 7 locations in NJ and Manalapan is definitely my preferred salon due to it’s cleanliness and friendly staff. I’m posting because I had an exceptionally wonderful experience recently when inquiring about tanning lotion. Paulina and Sam were very knowledgeable and honest…also patient… when it came to answering all of my questions and setting me up with the perfect bottle of lotion. Thank you ladies!Service: TanningI’ve always loved Beach Bum – I’ve tanned at 7 locations in NJ and Manalapan is definitely my preferred salon due to it’s cleanliness and friendly staff. I’m posting because I had an exceptionally wonderful experience recently when …More

I’ve always loved Beach Bum – I’ve tanned at 7 locations in NJ and Manalapan is definitely my preferred salon due to it’s cleanliness and friendly staff. I’m posting because I had an exceptionally wonderful experience recently when inquiring about tanning lotion. Paulina and Sam were very knowledgeable and honest…also patient… when it came to answering all of my questions and setting me up with the perfect bottle of lotion. Thank you ladies!

Critical: ProfessionalismThe manager or assistant manager is at the Manalapan location needs to take a class on how to deal with customers. They were so rude & unkind. I called to cancel my membership. I spoke to someone over the phone. They said it was canceled per my request over the phone. They never told me I had to come in and fill out paperwork in order to cancel my membership so therefore they still charged me. When I called, after they charged me when they shouldn’t have, I had to speak to 3 different people just to find out that “oh Beach Bum doesn’t do refunds.” I told him I needed that money to feed my daughter. No sympathy. Nothing but a completely rude human being on the other end of the line. The only decent person was the manager from the Homdel location.I finally go in to tan since I paid for it anyway and was told that I could not tan, which makes no sense because I paid, didn’t get a refund and had to speak to very rude people in the process.I will be contacting corporate. Regardless of the money, I do not like how I was treated. I have been nothing but an amazing customer to Beach Bum Tanning. I will continue to write these reviews until somebody contacts me with a solution.Service: TanningThe manager or assistant manager is at the Manalapan location needs to take a class on how to deal with customers. They were so rude & unkind. I called to cancel my membership. I spoke to someone over the phone. They said it was canceled …More

The manager or assistant manager is at the Manalapan location needs to take a class on how to deal with customers. They were so rude & unkind. I called to cancel my membership. I spoke to someone over the phone. They said it was canceled per my request over the phone. They never told me I had to come in and fill out paperwork in order to cancel my membership so therefore they still charged me. When I called, after they charged me when they shouldn’t have, I had to speak to 3 different people just to find out that “oh Beach Bum doesn’t do refunds.” I told him I needed that money to feed my daughter. No sympathy. Nothing but a completely rude human being on the other end of the line. The only decent person was the manager from the Homdel location.

Critical: ProfessionalismFeel so unwelcome. Instead of a “good morning” and a smile when I walked in, i get sternly asked “Do you have an appointment?” which didn’t really bother me that much. What really made me feel like an unwanted customer is when I was leaving. I nicely waived “Have A Good Day” and it was dead silence. I’ll take my money to a friendlier establishment.Feel so unwelcome. Instead of a “good morning” and a smile when I walked in, i get sternly asked “Do you have an appointment?” which didn’t really bother me that much. What really made me feel like an unwanted customer is when I was …More

Feel so unwelcome. Instead of a “good morning” and a smile when I walked in, i get sternly asked “Do you have an appointment?” which didn’t really bother me that much. What really made me feel like an unwanted customer is when I was leaving. I nicely waived “Have A Good Day” and it was dead silence. I’ll take my money to a friendlier establishment.