B & Company Salon and Spa

Critical: ValueI will never go back. Prices are insane and quality does not match. Paid over $500 (including tip) for splotchy color. Went from blonde to balayage/brunette.Prior to my appt I told them what I wanted for my hair and I was told balayage is what was suggested- no prices told. When I got there they do a “consultation” where they go over prices with you- I was quoted $350 at the start of my appt. Which I thought was insane but I had already arranged childcare for my 3 kids and had driven 30+ min to the salon so I went with it. I asked why it was so high- I was told because I had so much hair and because of the quality of product. Then she colored my hair, as we progressed we ended up changing the plan a little bit and going for more of a brunette look. My hairstylist was very kind- she recommended buying their shampoo/conditioner, I told her I would since all I had was blonde shampoo at home. At the end of the appt, another stylist took over and began blowdrying/styling. This same stylist (NOT the one who the appt began with) is who checked me out. They had the product waiting for me in a bag (Kevin Murphy shampoo and conditioner). They told me my total- $475. I about died. I thought maybe the price increase was due to us changing the plan after the appt began so I quickly paid and left and called my husband in absolute shock at the price I just had to pay.When I got home, I checked the price of the shampoo and conditioner- 8.4 fl oz bottles. THIRTY DOLLARS PER BOTTLE. I paid $60 in product! This helped explain the giant jump in cost, so I called the next day and asked to return the product. Completely unopened, didn’t even leave my car. I was told that I was not allowed to return it due to covid. Keep in mind, this salon does NOT require masks- so covid is a poor excuse for not accepting returns.After speaking with the owner, she said she hoped I would come back and was shocked when I told her that my experience would keep me from recommending their business to others. To quote her, “you mean because I care about the safety of my customers you wouldn’t refer us?” … the safety of their customers, yet does not require masks during a pandemic, but cannot accept unopened product to return.I always hope for locally owned businesses to succeed- especially women owned, but this salon lost a customer who would have been a returning one.Service: BalayageI will never go back. Prices are insane and quality does not match. Paid over $500 (including tip) for splotchy color. Went from blonde to balayage/brunette. …More

I will never go back. Prices are insane and quality does not match. Paid over $500 (including tip) for splotchy color. Went from blonde to balayage/brunette.