awaken:salon:spa: AVEDA

Critical: Professionalism, Punctuality, QualityHorrible, HORRIFYING experience! My massage with Jennifer was great. My facial with Gianni was terrifying. Literally! I’ve worked in the cosmetology industry for 8 years, had dozens of facials and never in my LIFE have I experienced a facial that made me feel THIS uncomfortable! I knew within the first 30 seconds of this “facial” that Gianni was not trained whatsoever. The amount of pressure he was using on my face made me feel unsafe. My first thought was “Oh my gosh. He’s going to bruise me!” Then when he pressed on my temples, I thought “a bit harder and he could collapse that bone.” He was breathing heavily and it was SO WEIRD. Then he moved to my neck where I finally said to myself “I need to get out of here!” The force he was using on my larynx made me feel like I was being choked! I got up abruptly and left the appointment. I was still shaking when I left. Sure enough, I went home and searched the Georgia Board of Cosmetology Website for his license and it turns out it doesn’t appear he has one! I even asked the salon afterwords to provide me his license number and they totally ignored and avoided my question. You NEED a license in GA to perform facials. Do NOT book ANYTHING esthetics in this salon. This man shouldn’t be performing ANYTHING esthetics without a license!Horrible, HORRIFYING experience! My massage with Jennifer was great. My facial with Gianni was terrifying. Literally! I’ve worked in the cosmetology industry for 8 years, had dozens of facials and never in my LIFE have I experienced a …More

Horrible, HORRIFYING experience! My massage with Jennifer was great. My facial with Gianni was terrifying. Literally! I’ve worked in the cosmetology industry for 8 years, had dozens of facials and never in my LIFE have I experienced a facial that made me feel THIS uncomfortable! I knew within the first 30 seconds of this “facial” that Gianni was not trained whatsoever. The amount of pressure he was using on my face made me feel unsafe. My first thought was “Oh my gosh. He’s going to bruise me!” Then when he pressed on my temples, I thought “a bit harder and he could collapse that bone.” He was breathing heavily and it was SO WEIRD. Then he moved to my neck where I finally said to myself “I need to get out of here!” The force he was using on my larynx made me feel like I was being choked! I got up abruptly and left the appointment. I was still shaking when I left. Sure enough, I went home and searched the Georgia Board of Cosmetology Website for his license and it turns out it doesn’t appear he has one! I even asked the salon afterwords to provide me his license number and they totally ignored and avoided my question. You NEED a license in GA to perform facials. Do NOT book ANYTHING esthetics in this salon. This man shouldn’t be performing ANYTHING esthetics without a license!

Positive: ProfessionalismIf I could give my stylist and the salon different reviews I would. Tessa was great loved my cut and color from her. When I left I scheduled my next service for the last Saturday of the month. The owner scheduled it for me. 6 weeks later I leave work on a Saturday to get to my appointment and find the salon locked and no one there. Called no answer. Sent a message on Facebook and they messaged back and said they are closed on the last Saturday of the month. When I questioned that they said they would look into it and get back with me on Tuesday when the salon opened. Didn’t hear anything from them come Tuesday morning and I ended up sending another Facebook message with my number and asked them to call me. They did and said that they tried to call me but my phone number didn’t work. They didn’t even have the correct phone number for me on file. Weird since I have had the same phone number for 14 years. Then apologized and said that it must have been a mistake made by their new front desk girl. Which would be a good excuse if I hadn’t known that the owner actually made my appointment. Needless to say they were going to have me wait another month before I could get my services done. I feel like there could have been more of an effort to make this right by the staff and the owners but sadly I am mistaken.UPDATE: within an hour of posting this the owner called apologized and got me in this week. So impressed that as soon as it was brought to the owners attention the situation was fixed. I will be going back to this salonService: HairstylingIf I could give my stylist and the salon different reviews I would. Tessa was great loved my cut and color from her. When I left I scheduled my next service for the last Saturday of the month. The owner scheduled it for me. 6 weeks later I …More

If I could give my stylist and the salon different reviews I would. Tessa was great loved my cut and color from her. When I left I scheduled my next service for the last Saturday of the month. The owner scheduled it for me. 6 weeks later I leave work on a Saturday to get to my appointment and find the salon locked and no one there. Called no answer. Sent a message on Facebook and they messaged back and said they are closed on the last Saturday of the month. When I questioned that they said they would look into it and get back with me on Tuesday when the salon opened. Didn’t hear anything from them come Tuesday morning and I ended up sending another Facebook message with my number and asked them to call me. They did and said that they tried to call me but my phone number didn’t work. They didn’t even have the correct phone number for me on file. Weird since I have had the same phone number for 14 years. Then apologized and said that it must have been a mistake made by their new front desk girl. Which would be a good excuse if I hadn’t known that the owner actually made my appointment. Needless to say they were going to have me wait another month before I could get my services done. I feel like there could have been more of an effort to make this right by the staff and the owners but sadly I am mistaken.

Positive: Cleanliness, Professionalism, Punctuality, QualityBy far the best salon I’ve ever been to, everyone was so friendly and attentive. Cade got my hair looking EXACTLY how I wanted it to, which I thought was going to be so hard to do! I am soo happy to finally have found my go to stylist and salon

By far the best salon I’ve ever been to, everyone was so friendly and attentive. Cade got my hair looking EXACTLY how I wanted it to, which I thought was going to be so hard to do! I am soo happy to finally have found my go to stylist and salon