Aurora Massage

Critical: Communication, Professionalism, QualityI will never come to this place again. For starters it was $50 for 30 minutes which is on the high side especially for the level of service I received.First I walk in and no one is even at the front desk so I am waiting about 5 minutes before someone comes out – that’s not why I won’t be coming back again though. It’s because 10 minutes into my massage the lady abruptly stops the massage and leaves the room because she hears their reception bell ring. Well she left with the door nearly wide open. Here I am half-naked with my face down and in no position to get up and shut the door.Next I hear this guy, a customer seeking a massage passing by my door – now I have no idea whether or not he peered into the room I was in – the point is I felt unbelievably uncomfortable and exposed. At that point when the lady returned (it was a good 5 minutes later) I was no longer into the massage as the relaxation part was interrupted. On top of that they charge you $3 for charging on a credit card, not absolutely unheard of but definitely annoying. Altogether poor experience and not great service – difficult to communicate with them as well. I will say the lady massaging me was kind and I am sure she was doing her best and didn’t intend to make me feel so uncomfortable – regardless if you are running a business it’s critical to be mindful toward the level of service customers are getting or you loss them!Oh, and the massage was just ok I would say, nothing epic at all.I will never come to this place again. For starters it was $50 for 30 minutes which is on the high side especially for the level of service I received. …More

I will never come to this place again. For starters it was $50 for 30 minutes which is on the high side especially for the level of service I received.

Positive: Communication, Professionalism, QualityLily and Jennifer were amazing! So friendly and sweet, the quality of the massage is excellent. I just stepped out of my massage and my body feels so light, rejuvenated, and relaxed. Will definitely come here again ❤️

Lily and Jennifer were amazing! So friendly and sweet, the quality of the massage is excellent. I just stepped out of my massage and my body feels so light, rejuvenated, and relaxed. Will definitely come here again ❤️

Positive: Communication, Professionalism, QualityMy husband and I just had a massage and it was amazing. We found this location close and conveniently by our house and super glad we gave it a try. Lili and Katte were both awesome and listened to our concerns with our back pain. We both feel relaxed and will definitely return.

My husband and I just had a massage and it was amazing. We found this location close and conveniently by our house and super glad we gave it a try. Lili and Katte were both awesome and listened to our concerns with our back pain. We both feel relaxed and will definitely return.

Positive: Communication, Professionalism, QualityI tend to get massages regularly but during covid have not gotten as many. I finally decided to start getting massages again recently and wanted to support other smaller businesses too. I looked up local places and found Aurora Massage on Google – they had amazing reviews so gave them a try. I just got a massage (yay for them being open late – until 10!!) with Jenfer and she was amazing. Highly recommend you to see her. Everyone was wearing a mask which was much appreciated – I noticed they were wearing them through the window even before I walked in so I appreciated they don’t only wear them when customers are there. They were so lovely and kind and the massage was great. Highly recommend!!I tend to get massages regularly but during covid have not gotten as many. I finally decided to start getting massages again recently and wanted to support other smaller businesses too. I looked up local places and found Aurora Massage on …More

I tend to get massages regularly but during covid have not gotten as many. I finally decided to start getting massages again recently and wanted to support other smaller businesses too. I looked up local places and found Aurora Massage on Google – they had amazing reviews so gave them a try. I just got a massage (yay for them being open late – until 10!!) with Jenfer and she was amazing. Highly recommend you to see her. Everyone was wearing a mask which was much appreciated – I noticed they were wearing them through the window even before I walked in so I appreciated they don’t only wear them when customers are there. They were so lovely and kind and the massage was great. Highly recommend!!

Positive: Communication, Professionalism, QualityMuch needed tension release after sleeping on an air mattress for the last three days while visiting family. Li Li was my masseuse. She was friendly, had good conversation and good technique. The room with crossbars to support her walking on my back was heaven. It hurt so good and she left me walking on clouds when I left. I am definitely going back.Much needed tension release after sleeping on an air mattress for the last three days while visiting family. Li Li was my masseuse. She was friendly, had good conversation and good technique. The room with crossbars to support her walking …More

Much needed tension release after sleeping on an air mattress for the last three days while visiting family. Li Li was my masseuse. She was friendly, had good conversation and good technique. The room with crossbars to support her walking on my back was heaven. It hurt so good and she left me walking on clouds when I left. I am definitely going back.