Ariva Skin Care & Day Spa Inc.

Critical: Communication, ProfessionalismMy mom bought me 3 massages just before the pandemic. I got to use one pre-pandemic. When I called to schedule my next as soon as they were open again, everything seemed fine. But when I went to use the 2nd gift certificate (of 3) THAT WAS ALREADY PAID FOR, they said a new owner took over and the last owner was given all the money from even past gift certificates so they wouldn’t honor it. Tina is a WONDERFUL massage therapist, but I don’t recommend this place as they don’t honor past payments. As good as she is, I won’t go back because I would rather go somewhere that doesn’t steal people’s hard-earned money. Why would you give the previous owner money they hadn’t even earned yet? Gift certificates aren’t paid until services are rendered.My mom bought me 3 massages just before the pandemic. I got to use one pre-pandemic. When I called to schedule my next as soon as they were open again, everything seemed fine. But when I went to use the 2nd gift certificate (of 3) THAT WAS …More

My mom bought me 3 massages just before the pandemic. I got to use one pre-pandemic. When I called to schedule my next as soon as they were open again, everything seemed fine. But when I went to use the 2nd gift certificate (of 3) THAT WAS ALREADY PAID FOR, they said a new owner took over and the last owner was given all the money from even past gift certificates so they wouldn’t honor it. Tina is a WONDERFUL massage therapist, but I don’t recommend this place as they don’t honor past payments. As good as she is, I won’t go back because I would rather go somewhere that doesn’t steal people’s hard-earned money. Why would you give the previous owner money they hadn’t even earned yet? Gift certificates aren’t paid until services are rendered.