Aqua Spa

Positive: Professionalism, QualityGreat spa experience very clean and relaxing. I had a facial and deep tissue message. Myeshia did a excellent job I had very soar muscles and she relaxed it. The facial was good too loved the steam to open my pores.

Great spa experience very clean and relaxing. I had a facial and deep tissue message. Myeshia did a excellent job I had very soar muscles and she relaxed it. The facial was good too loved the steam to open my pores.

Critical: CommunicationI was planning to treat a friend to a Swedish massage for his birthday yesterday. When I called in on Thursday to make the appointment I specifically asked the receptionist if she had any available appointments for 2 for a 50 min Swedish massage on Saturday. Her reply was “I have 4pm and 5pm available for 2 “. I told her I would take the 5pm. After I gave her all of my information she explained to me that I would get a text to confirm and to fill out the intake forms. I then asked if it would be 2 separate texts for the forms and she told me I could use the 1 link to do both forms. When I arrived yesterday they only had 1 appointment booked. We were offered to do 1 at 5p and 1 at 6p but it would have been an inconvenience for our other plans. So because I decided not to take the 1 appointment. They charged me a cancelation fee for a mistake that they made on their end. When I called today to address the issue I spoke to 3 different people.one of them being the manager. They were extremely confident that the mistake was on me and that I only made the reservation for myself. The manager even says to me that she was sitting next to the receptionist when I made my reservation. She also says they only had 1 intake forms for me when clearly I have the e mail confirmation for both. If you plan to get services from this place your best bet is to book online so u can get immediate confirmation of what you booked.I was planning to treat a friend to a Swedish massage for his birthday yesterday. When I called in on Thursday to make the appointment I specifically asked the receptionist if she had any available appointments for 2 for a 50 min Swedish …More

I was planning to treat a friend to a Swedish massage for his birthday yesterday. When I called in on Thursday to make the appointment I specifically asked the receptionist if she had any available appointments for 2 for a 50 min Swedish massage on Saturday. Her reply was “I have 4pm and 5pm available for 2 “. I told her I would take the 5pm. After I gave her all of my information she explained to me that I would get a text to confirm and to fill out the intake forms. I then asked if it would be 2 separate texts for the forms and she told me I could use the 1 link to do both forms. When I arrived yesterday they only had 1 appointment booked. We were offered to do 1 at 5p and 1 at 6p but it would have been an inconvenience for our other plans. So because I decided not to take the 1 appointment. They charged me a cancelation fee for a mistake that they made on their end. When I called today to address the issue I spoke to 3 different people.one of them being the manager. They were extremely confident that the mistake was on me and that I only made the reservation for myself. The manager even says to me that she was sitting next to the receptionist when I made my reservation. She also says they only had 1 intake forms for me when clearly I have the e mail confirmation for both. If you plan to get services from this place your best bet is to book online so u can get immediate confirmation of what you booked.