An Kong Asian Spa (next to Wegmans)

Critical: Communication, Professionalism, QualityThe owner “Zoe Wu” refused to book an appointment in advance to ensure my friend and I had our appointments secured. She said they only book same day appointments. I advised her there was a strong possibility I would not remember to call on that day (given where I work) and requested she accommodate an advance appointment. Zoe suggested I call the day of or the day before. When I asked her what’s the difference from booking today or Tuesday she advised me they only take same day appointments. I then asked her well why would she suggest I call on Tuesday if they only take same day appointments? Why not book the appointment today? She said everyone wants an appointment so everyone will call on that day. I then explain to Zoe if everyone is calling on the same day that I am calling then there is a strong possibility the appoint time I NEED will be gone. So wouldn’t it be wise to book my appointment in advance? she said why are you upset? I said I am not upset I am trying to understand your logic because what your explaining to me for a reason of same day appointments is the exact reason I would need an advance appointment and so I am trying to understand if this is because you don’t want people booking and cancelling because the response your giving me is confusing. She then says I only accept same day appointments and that’s how I run my business and your not going to tell me how to run my business. (it was then I got on google and started looking for a massage parlor) so I responded if I were giving you advice on running and operating your business I would have to charge you an hourly rate. Seeing how I am not advising you and merely trying to understand why you would suggest I call the day before when you have consistently stated you only take same day appointments and try to better understand how booking the appointments now affect you makes absolutely no scenes. Not once did I say you should change the way you booked. I asked for an accommodation (i.e. a request) it was not an advisory (i.e. telling you how to run your business and structure your operation). It was an inquiry and in that inquiry I asked questions to clarify the statements you made. Do not verbally attack me because your are not clear on the reasons behind “same day appointments”. That’s when Zoe stated I was being very disrespectful and disconnected the call. I called her back and proceeded to put her in her place. A) starting with her disrespectful phone etiquette and inability to effectively communicate without accusations and before hanging up in her face gave her a few choice words and told her where she could go. Now THAT was disrespectful. Don’t confuse intellect with disrespect and expect not to be checked in a disrespectful manner. Hung up in her face and booked my “advance appointment” with another massage parlor!The owner “Zoe Wu” refused to book an appointment in advance to ensure my friend and I had our appointments secured. She said they only book same day appointments. I advised her there was a strong possibility I would not remember to call on …More

The owner “Zoe Wu” refused to book an appointment in advance to ensure my friend and I had our appointments secured. She said they only book same day appointments. I advised her there was a strong possibility I would not remember to call on that day (given where I work) and requested she accommodate an advance appointment. Zoe suggested I call the day of or the day before. When I asked her what’s the difference from booking today or Tuesday she advised me they only take same day appointments. I then asked her well why would she suggest I call on Tuesday if they only take same day appointments? Why not book the appointment today? She said everyone wants an appointment so everyone will call on that day. I then explain to Zoe if everyone is calling on the same day that I am calling then there is a strong possibility the appoint time I NEED will be gone. So wouldn’t it be wise to book my appointment in advance? she said why are you upset? I said I am not upset I am trying to understand your logic because what your explaining to me for a reason of same day appointments is the exact reason I would need an advance appointment and so I am trying to understand if this is because you don’t want people booking and cancelling because the response your giving me is confusing. She then says I only accept same day appointments and that’s how I run my business and your not going to tell me how to run my business. (it was then I got on google and started looking for a massage parlor) so I responded if I were giving you advice on running and operating your business I would have to charge you an hourly rate. Seeing how I am not advising you and merely trying to understand why you would suggest I call the day before when you have consistently stated you only take same day appointments and try to better understand how booking the appointments now affect you makes absolutely no scenes. Not once did I say you should change the way you booked. I asked for an accommodation (i.e. a request) it was not an advisory (i.e. telling you how to run your business and structure your operation). It was an inquiry and in that inquiry I asked questions to clarify the statements you made. Do not verbally attack me because your are not clear on the reasons behind “same day appointments”. That’s when Zoe stated I was being very disrespectful and disconnected the call. I called her back and proceeded to put her in her place. A) starting with her disrespectful phone etiquette and inability to effectively communicate without accusations and before hanging up in her face gave her a few choice words and told her where she could go. Now THAT was disrespectful. Don’t confuse intellect with disrespect and expect not to be checked in a disrespectful manner. Hung up in her face and booked my “advance appointment” with another massage parlor!

Critical: Communication, QualityI got to the mall at 10:30 they were closed witch was fine I really wanted a massage so I went to walk around killing time I came back around 11:05 and this lady told that I had to wait till 12:30 because they were already booked and barely could communicate to me how to book cuz they were absolutely no sigh saying by appointment only or how to book one on the so called website and neither did she understand that I was basically the first one there I was so frustrated and disappointed my back is still hurtingI got to the mall at 10:30 they were closed witch was fine I really wanted a massage so I went to walk around killing time I came back around 11:05 and this lady told that I had to wait till 12:30 because they were already booked and barely …More

I got to the mall at 10:30 they were closed witch was fine I really wanted a massage so I went to walk around killing time I came back around 11:05 and this lady told that I had to wait till 12:30 because they were already booked and barely could communicate to me how to book cuz they were absolutely no sigh saying by appointment only or how to book one on the so called website and neither did she understand that I was basically the first one there I was so frustrated and disappointed my back is still hurting