Ambiance

Positive: Cleanliness, Professionalism, Punctuality, ValueOnly been a few times, but got some of the best haircuts of my life. Truly listen to your wants, individual hair quality, etc. instead of giving a generic, impersonal haircut for everyone. Have already recommended to many people!Service: Hairstyling

Only been a few times, but got some of the best haircuts of my life. Truly listen to your wants, individual hair quality, etc. instead of giving a generic, impersonal haircut for everyone. Have already recommended to many people! Hairstyling

Critical: Professionalism, ValueBecause there are many individual employees who are so courteous and helpful, I ignored aspects of customer service and skill that were lacking in the 3 years that I have been getting my hair high-lighted at Ambiance by Kim, the colorist. I checked Yelp reviews and it seems that I am not alone in my disappointment with the blithely disrespectful middle-aged women controlling the front desk.I always felt rushed by Kim and her jam-packed appointments reflected in the chunky, uneven highlights. But the color was lovely and she seemed like such a nice person. I am low-maintenance anyway.The Ambiance website confirmed my suspicions… a full head of highlights is allotted 30 mins. of time with the colorist and the removal of foils is assigned to an assistant. The cost is $185. Kim is running an assembly line.The straw that broke this camel’s back at Ambiance Roslyn was an attempt I made to reschedule my appt. 48 hours before said appt. The witch recognized my cell phone(!!) and immediately asked me to call back “when you are sure about your appt. honey”. I thought oh she’s confusing me with someone else!When I conveyed my confusion ( I repeated that I was calling to reschedule) she said ” Kim said that you reschedule ALL the time so you’re not permitted to make any more appts. unless you are sure you can make THAT appt.” I asked her to be clearer…. She repeated the insult and it was so degrading. She was so utterly degrading to me. I am still in shock…”Kim said you are not ALLOWED to make any appointments unless you are sure you can make it”. I am an oncology RN and a responsible, normal human. But suddenly I was in 2nd grade in Catholic school, in trouble with Sister Mary Philips.I would never argue with a business when I can just leave and take my money elsewhere so I said, oh no no no cancel the appt and I won’t be returning. And hung up.The exchange was bizarre. And irrational. Do the owners know that this is how the desk speaks to customers?I checked my 2020 calendar immediately and it turns out I went to Ambiance THREE times in 2020 for color. I rescheduled (always giving at least 48 hrs-one week notice) 2 of those 3 times. And, obviously COVID had played a role in that. And my handicapped son.We live on the North Shore of Long Island where we all have the luxury of finding a business that trains their staff to convey policy. But Ambiance does not have a policy and instead, there’s at least one misfit answering the phones. And a focus on profits. Ambiance is inconsistent at best (I had seen the red flags before). And my imperfect highlights reflect a much bigger problem at Ambiance Roslyn.I have just made an appointment with Darren’s in Locust Valley as he comes highly recommended by a friend.Fingers crossed for Darren’s!Because there are many individual employees who are so courteous and helpful, I ignored aspects of customer service and skill that were lacking in the 3 years that I have been getting my hair high-lighted at Ambiance by Kim, the colorist. I …More

Because there are many individual employees who are so courteous and helpful, I ignored aspects of customer service and skill that were lacking in the 3 years that I have been getting my hair high-lighted at Ambiance by Kim, the colorist. I checked Yelp reviews and it seems that I am not alone in my disappointment with the blithely disrespectful middle-aged women controlling the front desk.