Amazing Lash Studio

Critical: QualityI love my lashes and I enjoy getting them done, BUT this time not so much.. Next day that I had my lashes filled, my eye was swollen with visible glue chunks along my lash line with half my lashes gone. One week there ALL gone. Paying over $100 for a fill I would expect longer wear, but that’s my 2 cents.

I love my lashes and I enjoy getting them done, BUT this time not so much.. Next day that I had my lashes filled, my eye was swollen with visible glue chunks along my lash line with half my lashes gone. One week there ALL gone. Paying over $100 for a fill I would expect longer wear, but that’s my 2 cents.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve never had my lashes done at this store, I usually go to another store but the other one had to reschedule so I was gonna go to this one. My car broke down on the way, the day of. Understandably, there’s a charge for same day cancellations, these people work on commission so no one wants you to cancel last minute. I called crying and the front desk lady not only immediately confirmed she wouldn’t charge me but also tried to comfort me about my car. Please, this woman needs a raise. There is not enough compassion in the world and she’s a queen. Find this woman!Service: Eyelash extensionsI’ve never had my lashes done at this store, I usually go to another store but the other one had to reschedule so I was gonna go to this one. My car broke down on the way, the day of. Understandably, there’s a charge for same day …More

I’ve never had my lashes done at this store, I usually go to another store but the other one had to reschedule so I was gonna go to this one. My car broke down on the way, the day of. Understandably, there’s a charge for same day cancellations, these people work on commission so no one wants you to cancel last minute. I called crying and the front desk lady not only immediately confirmed she wouldn’t charge me but also tried to comfort me about my car. Please, this woman needs a raise. There is not enough compassion in the world and she’s a queen. Find this woman!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI posted this to Yelp a few months ago but also wanted to post here as well.In July, I came to the Arboretum location to get my lashes done for the first time since March because of COVID. The tech that did my lashes did not do a very good job AT ALL. The lashes looked good when I left but I started getting fall out almost immediately over the next couple of days. I didn’t call to complain. I did schedule a mini-fill to close in some gaps. I talked to the girl that answered the phone and was scheduling my appt. The day I was able to reschedule for was actually 11 days after initial appt and a mini is supposed to be done within 10 days. But they allowed me to schedule it anyway. I did tell the girl on the phone why I was really needing this mini and she kinda put the blame on me and on it being Summer. Which I figured would happen. I have been getting lashes for over 3 years. a couple of those years at Amazing Lash and I do know how to treat my lashes so I was annoyed at that but it’s whatever. So I came in the next day for my mini. I was scheduled with Christian and he was AMAZING. He only had 30 min to get me looking normal and I understood going into the appt that I had a short amount of time for him to work and knew it wouldn’t look like it should but I wanted to look like I didn’t have big gaps. Christian did a fantastic job. At one point I started counting and he was applying a new lash every 6 seconds. No lie. I was impressed. I did talk to him a little about what made me unhappy about my last experience. I didn’t want to say too much because I didn’t want him to take offense since I was talking about his co-worker. Christian was very professional about everything. I walked out of there very happy. Then the next day before Amazing Lash even opened it’s door, I get a call. It is Christian. He said that he talked to his manager and they wanted to have me back in to give me a full set free of charge. What?! I thought he did an awesome job with the mini-fill. I couldn’t think at the moment of a good time to come in so he said I could call back later. It was a Wednesday and my family was going out of town Friday so I decided to pass on the offer since we would be swimming and I didn’t want to mess up the full set with water exposure. I did try to call to decline the offer but the three times I called, they were helping other guests and unable to take my call. So I just let it go. So then I call 10 days later for a regular fill and I wanted to schedule with Christian. They got me on the schedule and I went in and right when I walk in Christian says “I know you scheduled for a fill but i am going to give you a full set free of charge. I spoke to my manager about it” I was stunned. I figured I had lost the offer when I didn’t come in that week. Plus remember, Christian had already done a stellar job on my mini so I was satisfied anyway. So he got me on the table and went to work and WOW, he did an AMAZING job. He even remembers that I like to have the power black put on at the end even though AL stopped putting that on clients. They say it doesn’t really do anything but maybe it is a placebo for me but I feel like it does make my lashes last longer. Christian is polite, professional, very fast, meticulous and really does care about the outcome of the lashes. I hesitated even putting his name in this review because I don’t want to have to start waiting weeks to get an appointment with him but he deserves all the props he can get and the manager at Amazing Lash Arboretum does as well. I just don’t know the manager’s name to put her in this review. You very well could have not done anything and possibly lost a client but you went above and beyond to make a girl feel pretty. Thank you!I posted this to Yelp a few months ago but also wanted to post here as well.In July, I came to the Arboretum location to get my lashes done for the first time since March because of COVID. The tech that did my lashes did not do a very …More

I posted this to Yelp a few months ago but also wanted to post here as well.

Critical: ProfessionalismI have been visiting this Amazing Lash Studio for over 3 years as a valid returning member I’m extremely sad and disappointed in the customer satisfaction and respect. I had my lashes done yesterday by Sarah and had asked for a real short natural look. I received the complete opposite to natural and short. I received LONG FAKE & tangled lashes. I called the salon first thing to talk with the manger.. I was offered a free removal but I would have to pay again for a full set!! Sadly, this salon has just lost another valid member. After some serious skin reactions that I received multiple times from this salon that left to me losing work and canceling events due to how bad the reactions in the past.. I STILL continued to return and forgive the salon as it was not a stylist issue.I will NEVER return back to this salon and I do not recommend using them. I will now have pay for a removal and a new full set at another lash salon.I have been visiting this Amazing Lash Studio for over 3 years as a valid returning member I’m extremely sad and disappointed in the customer satisfaction and respect. I had my lashes done yesterday by Sarah and had asked for a real short …More

I have been visiting this Amazing Lash Studio for over 3 years as a valid returning member I’m extremely sad and disappointed in the customer satisfaction and respect. I had my lashes done yesterday by Sarah and had asked for a real short natural look. I received the complete opposite to natural and short. I received LONG FAKE & tangled lashes. I called the salon first thing to talk with the manger.. I was offered a free removal but I would have to pay again for a full set!! Sadly, this salon has just lost another valid member. After some serious skin reactions that I received multiple times from this salon that left to me losing work and canceling events due to how bad the reactions in the past.. I STILL continued to return and forgive the salon as it was not a stylist issue.