ALOHA NAILS & SPA

Critical: ProfessionalismI just walked out of this place. I had an appointment here with Lisa upon the recommendation of a friend. Upon arriving, Lisa acted as if she knew nothing about the appointment and kept going on about her 3:00 appointment. Once seated, the horror began. My hands were placed in a bag of acetone which was contained in a plastic bowl of hot water (acetone conforms to the temperature of the water), thus, burning me. I have dipped nails and the old powder needed removing. My real nails were long and perfectly shaped as I’d been very deliberate about growing them to that length. Bottom line: she messed up the shape, she shortened them, I had to tell her that I needed to wash the debris off my hands, and they looked like press on nails. Then, as if that weren’t enough, without warning, Lisa gets some smelly, oily lotion and slathers it on my arms and hands, messing up the not-yet-dry nails, thereby, messing them up. The manager offered to put the “shine” on them. I was left paying for my nails to look a hot mess. I drove two hours for this hot mess. I would NEVER recommend this business to anyone. And as if my experience weren’t bad enough, prior to my sitting in the chair, she stopped working on another customer by telling her she had to do my nails because of the appointment. When the young lady protested,Lisa told her she couldn’t do her nails and that someone else would. The young lady stormed out (as she should have). I went in to get nails, pedicure, and brows for my daughters and me. They lost three new customers today. I noted that to the manager who stated that it did not matter if I returned—only that I left happy. Really??!!!I just walked out of this place. I had an appointment here with Lisa upon the recommendation of a friend. Upon arriving, Lisa acted as if she knew nothing about the appointment and kept going on about her 3:00 appointment. Once seated, …More

I just walked out of this place. I had an appointment here with Lisa upon the recommendation of a friend. Upon arriving, Lisa acted as if she knew nothing about the appointment and kept going on about her 3:00 appointment. Once seated, the horror began. My hands were placed in a bag of acetone which was contained in a plastic bowl of hot water (acetone conforms to the temperature of the water), thus, burning me. I have dipped nails and the old powder needed removing. My real nails were long and perfectly shaped as I’d been very deliberate about growing them to that length. Bottom line: she messed up the shape, she shortened them, I had to tell her that I needed to wash the debris off my hands, and they looked like press on nails. Then, as if that weren’t enough, without warning, Lisa gets some smelly, oily lotion and slathers it on my arms and hands, messing up the not-yet-dry nails, thereby, messing them up. The manager offered to put the “shine” on them. I was left paying for my nails to look a hot mess. I drove two hours for this hot mess. I would NEVER recommend this business to anyone. And as if my experience weren’t bad enough, prior to my sitting in the chair, she stopped working on another customer by telling her she had to do my nails because of the appointment. When the young lady protested,Lisa told her she couldn’t do her nails and that someone else would. The young lady stormed out (as she should have). I went in to get nails, pedicure, and brows for my daughters and me. They lost three new customers today. I noted that to the manager who stated that it did not matter if I returned—only that I left happy. Really??!!!

Critical: Professionalism, QualityDO NOT GO HERE!!! I don’t want to even give this place 1 star, extremely disappointed!! This place was very unprofessional when I needed answers and resolution to a problem they caused. They drilled a hole into my daughters actual nail causing her pain, at which she had to pull her hand away because of the pain it caused. She completed the full set and paid her $60. After coming home and showing me the hole and telling how bad it hurt, I called up there to ask for a refund or even just a partial refund for the damage to her real nail. He said he needed to see her nails first, so we went back up there to show him her nails. His first words was I don’t see anything, and said that could be just her real nail and how it looks. I told him none of her other nails looked like that and it was very obvious that there was a puncture under the acrylic. I also explained she had told the tech she was hurting her and pulled away, and her nail was on FIRE and very red. He preceded to tell me they have to do that sometimes to some spots on the nail. He, and I’m sorry I don’t know his name but his station is the first on the right, said the only way he could give us a refund would be to take the nails off!! And then he could issue us a refund. Okay people!! Who in their right mind would let someone soak a wounded nail in acetone and let someone who had already caused the problem try and pull that nail off. No way that was about to happen. That would only cause more damage. He wouldn’t even offer a partial refund for her to even keep the nails for the damage they caused. He, also would not speak to me, the adult, the paying adult, he only spoke to my daughter asking her questions. They have a MAJOR customer service issue and obviously do not know how to handle their business. I will never return and will never recommend this place to anyone. I have never dealt with someone in any customer service business unwilling to acknowledge a problem and rectify their mistake. I’m in complete shock still!! Shame on them!!Service: Acrylic nailsDO NOT GO HERE!!! I don’t want to even give this place 1 star, extremely disappointed!! This place was very unprofessional when I needed answers and resolution to a problem they caused. They drilled a hole into my daughters actual nail …More

DO NOT GO HERE!!! I don’t want to even give this place 1 star, extremely disappointed!! This place was very unprofessional when I needed answers and resolution to a problem they caused. They drilled a hole into my daughters actual nail causing her pain, at which she had to pull her hand away because of the pain it caused. She completed the full set and paid her $60. After coming home and showing me the hole and telling how bad it hurt, I called up there to ask for a refund or even just a partial refund for the damage to her real nail. He said he needed to see her nails first, so we went back up there to show him her nails. His first words was I don’t see anything, and said that could be just her real nail and how it looks. I told him none of her other nails looked like that and it was very obvious that there was a puncture under the acrylic. I also explained she had told the tech she was hurting her and pulled away, and her nail was on FIRE and very red. He preceded to tell me they have to do that sometimes to some spots on the nail. He, and I’m sorry I don’t know his name but his station is the first on the right, said the only way he could give us a refund would be to take the nails off!! And then he could issue us a refund. Okay people!! Who in their right mind would let someone soak a wounded nail in acetone and let someone who had already caused the problem try and pull that nail off. No way that was about to happen. That would only cause more damage. He wouldn’t even offer a partial refund for her to even keep the nails for the damage they caused. He, also would not speak to me, the adult, the paying adult, he only spoke to my daughter asking her questions. They have a MAJOR customer service issue and obviously do not know how to handle their business. I will never return and will never recommend this place to anyone. I have never dealt with someone in any customer service business unwilling to acknowledge a problem and rectify their mistake. I’m in complete shock still!! Shame on them!!

Critical: QualityI went Saturday with my daughter and let me tell you I will never go back again. Flag 1 no prices anywhere then the lady that did my pedicure said she could do a “design” that me and daughter wanted only For us to go to someone else that couldn’t do anything. Then she glued the nails tips to my skin and said I didn’t have any nails that’s why she did that. No ma’am I have been getting my nails done for 20+ years and never has that happen. Oh by Monday and Tuesday nails start to pop off. I didn’t get the design my nail shape was bad I was mad for $185 for me and my daughter. SMH I wouldn’t waste my time if I was youService: PedicureI went Saturday with my daughter and let me tell you I will never go back again. Flag 1 no prices anywhere then the lady that did my pedicure said she could do a “design” that me and daughter wanted only For us to go to someone else that …More

I went Saturday with my daughter and let me tell you I will never go back again. Flag 1 no prices anywhere then the lady that did my pedicure said she could do a “design” that me and daughter wanted only For us to go to someone else that couldn’t do anything. Then she glued the nails tips to my skin and said I didn’t have any nails that’s why she did that. No ma’am I have been getting my nails done for 20+ years and never has that happen. Oh by Monday and Tuesday nails start to pop off. I didn’t get the design my nail shape was bad I was mad for $185 for me and my daughter. SMH I wouldn’t waste my time if I was you

Critical: Cleanliness, Professionalism, QualityOne of the techs was vey kind, but the lady, really rude. Pedi was average, polish was smelly and old, they cut me on both my toes and fingers while cutting cuticles, overall not impressed. I brought in my own tools and they acted like I have four heads b/c I didn’t want them using nasty files on me … also … one of the other ppl in there getting a pedi across from me was vaping! In the salon! Very inconsiderate of the other clients that don’t want to be around that!! For $110 plus tip, I would have expected MUCH better service!Services: Pedicure, Gel manicures, ManicureOne of the techs was vey kind, but the lady, really rude. Pedi was average, polish was smelly and old, they cut me on both my toes and fingers while cutting cuticles, overall not impressed. I brought in my own tools and they acted like I …More

One of the techs was vey kind, but the lady, really rude. Pedi was average, polish was smelly and old, they cut me on both my toes and fingers while cutting cuticles, overall not impressed. I brought in my own tools and they acted like I have four heads b/c I didn’t want them using nasty files on me … also … one of the other ppl in there getting a pedi across from me was vaping! In the salon! Very inconsiderate of the other clients that don’t want to be around that!! For $110 plus tip, I would have expected MUCH better service!

Critical: QualityAbsolutely terrible. Employees are super nice don’t get me wrong, but the lady who did my nails WAS RUSHING and didn’t listen to what i wanted. my nails i paid over $60 for look terrible and rushed. The paint was not dry all the way and she acted like it was MY fault. will never be going backServices: Pedicure, Acrylic nails

Absolutely terrible. Employees are super nice don’t get me wrong, but the lady who did my nails WAS RUSHING and didn’t listen to what i wanted. my nails i paid over $60 for look terrible and rushed. The paint was not dry all the way and she acted like it was MY fault. will never be going back Pedicure, Acrylic nails