Allure Nails & Spa

Critical: ProfessionalismI went today for a scheduled gel manicure & pedicure. While my first visit there a few weeks ago was fine (although they are very unfriendly and cold), today I was met with extreme rudeness and unprofessionalism by the owner Sean, who did my manicure. He was about to remove the old gel that was on my nails with an electronic-file. I told him I did not want that used and my nails had been damaged elsewhere by the e-file. He kept insisting several times on using it, and I again stated politely, “No, I prefer the traditional hand file to remove gel. “. He proceeded to grab a manual file and start aggressively filing the gel off my nails and told me that I was getting nail polish on the file (of which is supposed to be disposable and used only on one customer for sanitary reasons!) and that this would take him more time and that will be an additional charge in the future. He continued to make it known to me that he was aggravated to be using a manual file (instead of accommodating his client’s wishes) by his gestures. I told him that was fine, I will easily take my business elsewhere in the future and not return. He continued aggressively filing. Turned out the manicure took no longer than any other gel-manicure! I also shared my displeasure and disappointment before I left with his wife, Phi, who heard everything, and she did not even offer an apology- she said nothing. There are too many nail salons in the Wellesley-Newton-Natick-Wayland area for an owner/anyone to be as unprofessional and rude as this one was! There simply is never an excuse for that.Services: Pedicure, ManicureI went today for a scheduled gel manicure & pedicure. While my first visit there a few weeks ago was fine (although they are very unfriendly and cold), today I was met with extreme rudeness and unprofessionalism by the owner Sean, who did …More

I went today for a scheduled gel manicure & pedicure. While my first visit there a few weeks ago was fine (although they are very unfriendly and cold), today I was met with extreme rudeness and unprofessionalism by the owner Sean, who did my manicure. He was about to remove the old gel that was on my nails with an electronic-file. I told him I did not want that used and my nails had been damaged elsewhere by the e-file. He kept insisting several times on using it, and I again stated politely, “No, I prefer the traditional hand file to remove gel. “. He proceeded to grab a manual file and start aggressively filing the gel off my nails and told me that I was getting nail polish on the file (of which is supposed to be disposable and used only on one customer for sanitary reasons!) and that this would take him more time and that will be an additional charge in the future. He continued to make it known to me that he was aggravated to be using a manual file (instead of accommodating his client’s wishes) by his gestures. I told him that was fine, I will easily take my business elsewhere in the future and not return. He continued aggressively filing. Turned out the manicure took no longer than any other gel-manicure! I also shared my displeasure and disappointment before I left with his wife, Phi, who heard everything, and she did not even offer an apology- she said nothing. There are too many nail salons in the Wellesley-Newton-Natick-Wayland area for an owner/anyone to be as unprofessional and rude as this one was! There simply is never an excuse for that.