Allure Med Spa and Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI go to Allure for haircuts and coloring, spa treatments, and recently had my wedding hair and makeup done there. The salon is awesome and decorated beautifully, it is very clean, and the staff is very friendly and professional. I would definitely recommend Allure for hair color/cuts/styling and for spa treatments. Adelina does a beyond fantastic job each and every time!I go to Allure for haircuts and coloring, spa treatments, and recently had my wedding hair and makeup done there. The salon is awesome and decorated beautifully, it is very clean, and the staff is very friendly and professional. I would …More

I go to Allure for haircuts and coloring, spa treatments, and recently had my wedding hair and makeup done there. The salon is awesome and decorated beautifully, it is very clean, and the staff is very friendly and professional. I would definitely recommend Allure for hair color/cuts/styling and for spa treatments. Adelina does a beyond fantastic job each and every time!

Positive: Professionalism, QualitySuch an amazing experience at Allure! From the moment I walked in to smiles, then escorted to a gorgeous lounge then to spa room, then facial. So professional & welcoming & relaxing! Loved every moment of my facial & body scrub!!! Walked out feeling like I was glowing! My skin felt so soft & refreshed. This was my sisters’ Birthday surprise for me, and so grateful because I found my new favorite spa!Such an amazing experience at Allure! From the moment I walked in to smiles, then escorted to a gorgeous lounge then to spa room, then facial. So professional & welcoming & relaxing! Loved every moment of my facial & body scrub!!! Walked …More

Such an amazing experience at Allure! From the moment I walked in to smiles, then escorted to a gorgeous lounge then to spa room, then facial. So professional & welcoming & relaxing! Loved every moment of my facial & body scrub!!! Walked out feeling like I was glowing! My skin felt so soft & refreshed. This was my sisters’ Birthday surprise for me, and so grateful because I found my new favorite spa!

Critical: Communication, ProfessionalismI purchased a massage for my partner and she had a wonderful experience at the spa. She was treated well and came home relaxed and happy. However, I prepaid for the service over the phone and left a generous tip ahead of time (greater than 20%). I checked my debit card statement today and was unexpectedly charged more money than I had approved for. My first thought was that it was an error or that someone was adding more $$ to the tip I left. I called for clarification and was told I was up charged a “covid fee” which was never mentioned to myself when paying or my partner when she was there. I checked with a friend that regularly uses this spa (most recently 1 week ago) and she has never been charged a covid fee. I called back to speak with a manager who explained to me that they pick and choose who will be up charged this fee – IE they don’t charge elderly or people who are suffering financial hardships. I asked what about us labeled me consenting and able to pay a hidden up charge and the manager, Sandra, laughed at me multiple times on the phone – to the point where I ended the conversation. I wish i could leave a more positive review but I feel massively taken advantage of from this business for their lack of transparency and charging my debit card without my consent after already being generous with my tip.I purchased a massage for my partner and she had a wonderful experience at the spa. She was treated well and came home relaxed and happy. However, I prepaid for the service over the phone and left a generous tip ahead of time (greater than …More

I purchased a massage for my partner and she had a wonderful experience at the spa. She was treated well and came home relaxed and happy. However, I prepaid for the service over the phone and left a generous tip ahead of time (greater than 20%). I checked my debit card statement today and was unexpectedly charged more money than I had approved for. My first thought was that it was an error or that someone was adding more $$ to the tip I left. I called for clarification and was told I was up charged a “covid fee” which was never mentioned to myself when paying or my partner when she was there. I checked with a friend that regularly uses this spa (most recently 1 week ago) and she has never been charged a covid fee. I called back to speak with a manager who explained to me that they pick and choose who will be up charged this fee – IE they don’t charge elderly or people who are suffering financial hardships. I asked what about us labeled me consenting and able to pay a hidden up charge and the manager, Sandra, laughed at me multiple times on the phone – to the point where I ended the conversation. I wish i could leave a more positive review but I feel massively taken advantage of from this business for their lack of transparency and charging my debit card without my consent after already being generous with my tip.