A Touch of Heaven Barber & Style Shop

Critical: QualityThis business has the wrong name. Being from out of town & not knowing the area, I was looking for someone close by to do a shape up or trim (not a full haircut) as I was leaving later that night to go back home to make ready to go to another city for an engagement. So, I called bc this was the closest one. The guy who answered the phone wasn’t rude, but I could tell he didn’t want to take another client 40 mins before closing time. He overestimated how long it would’ve taken to get to him (as it would’ve only taken 13 min), therefore, he would’ve had plenty of time to do an trim. I remember a time when service, the client & making money was important, especially to a 1st time client because you’ll never know whom the client could be. Now, we live in a time where people could care less about other people’s needs, nevertheless sacrificing for other people’s needs. How can you be named “A Touch of Heaven” when your services don’t reflect “Heaven”? And your customer service isn’t “Heavenly” nor goes above and beyond for a potential client? Word of mouth is STILL one the best marketing tools.This business has the wrong name. Being from out of town & not knowing the area, I was looking for someone close by to do a shape up or trim (not a full haircut) as I was leaving later that night to go back home to make ready to go to …More

This business has the wrong name. Being from out of town & not knowing the area, I was looking for someone close by to do a shape up or trim (not a full haircut) as I was leaving later that night to go back home to make ready to go to another city for an engagement. So, I called bc this was the closest one. The guy who answered the phone wasn’t rude, but I could tell he didn’t want to take another client 40 mins before closing time. He overestimated how long it would’ve taken to get to him (as it would’ve only taken 13 min), therefore, he would’ve had plenty of time to do an trim. I remember a time when service, the client & making money was important, especially to a 1st time client because you’ll never know whom the client could be. Now, we live in a time where people could care less about other people’s needs, nevertheless sacrificing for other people’s needs. How can you be named “A Touch of Heaven” when your services don’t reflect “Heaven”? And your customer service isn’t “Heavenly” nor goes above and beyond for a potential client? Word of mouth is STILL one the best marketing tools.