$5 Tan – Shakopee

Critical: ProfessionalismI have never felt more pressure to sign up for a membership in my life. For my first visit I wanted to try a drop-in tan, willing to pay full price for the service. Let me start by saying I ignored red flag #1 right when I walked in. A customer ahead of me was being pressured into buying a tanning lotion. “Did you come and buy the lotion I set aside for you?” “oh no I have another lotion I want to finish first” “Well you should just buy this one now theres a sale” “Maybe next time…” “Come in next week when im here and buy it” COME ON, I should have just walked out.It was now my turn and I had told the girl I wanted to do a one time tan for now since I live far away and I wanted to make sure this is where I wanted to commute to. She told me that I had to sign up for a membership because they don’t “really do” drop in tans… she then told me the membership she reccomended for me was $99 a month. I told her absolutely not. A line was now forming behind me as I was trying to comprehend the membership options. I told her id want to do the cheapest option because again, I was just trying out to see if this was a good option for me since I live over 30 min away. she told me if i wanted to, I can cancel at any time before the 25th since that is when the billing cycle starts. Great, I move forward and sign for the transaction and another wavier saying I understand the risks of tanning. I then tell her Im wanting to tan and she tells me she would never recommend tanning levels 1 or 2… well guess what… my membership only covers level 1 and she then tells me I have to pay the difference to do a level 3 bed. I was reluctant but she was saying that level 1 and 2 will burn my skin and doesn’t recommend it. So I pay the difference for the upgrade. I felt scammed and my whole drive home I was regretting saying yes to anything that girl told me.Fast forward about a week and a half… I have since found a closer tanning salon to me with better options that fit my needs. I go to $5 tan to cancel my membership (before the 25th of the month and you have to do it in person) I talk to the girl at the front desk (different than the first time) I tell her I wanted to cancel my membership as well as tan since I was there. She pulled my record and told me that she couldn’t cancel my membership since 1 auto billing cycle needed to be processed before I cancel. Even more regret filled inside me since the girl from the first time did not tell me that. She noticed my frustration at the situation and I explained my experience from last time. She told me the only way to cancel would be to email customer service…I emailed customer service wanting to cancel and received a phone call. This girl on the phone told me she couldn’t cancel because I signed a contract. *eyeroll* yeah Im aware, but I did not get to physically read the contract and the girl that signed me up misinformed me of how this membership worked…. I explained that to her on the phone and she said my only option would be to terminate my membership and that im NEVER ALLOWED BACK. Jesus. I told her I was okay with the termination since I wanted to cancel anyways. She then told me she would have to review the cameras to check and see if the interaction took place as I was describing. PLEASE do that, i was made to feel as though I was a liar. after all of that she told me she would add on a $10 tanning credit to my account….. um I thought I wasn’t allowed back? anyways I give this a 2 star review only because the 2nd front desk girl was a peach. also… nothing at this place is $5.Service: TanningI have never felt more pressure to sign up for a membership in my life. For my first visit I wanted to try a drop-in tan, willing to pay full price for the service. Let me start by saying I ignored red flag #1 right when I walked in. A …More

I have never felt more pressure to sign up for a membership in my life. For my first visit I wanted to try a drop-in tan, willing to pay full price for the service. Let me start by saying I ignored red flag #1 right when I walked in. A customer ahead of me was being pressured into buying a tanning lotion. “Did you come and buy the lotion I set aside for you?” “oh no I have another lotion I want to finish first” “Well you should just buy this one now theres a sale” “Maybe next time…” “Come in next week when im here and buy it” COME ON, I should have just walked out.