5 Star Nails and Spa

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueI thought I’d never have to make a Google review in my life until now. This place is not 5 stars at all as stated in their name they deserve less than 1 star and there is nothing 5 star about it. Me, my mother, and sister came here to get a basic manicure and pedicures. We waited for about 20 minutes not bad so far or so I thought . My sister got her nails done but they rushed and did a terrible job, they just slopped on the nail polish, they did not wash her feet, did not cut her nails, did not do anything mentioned in what is listed for their pedicures and manicures. My sisters nails was not filled in all the way and there was scuff marks left as the result of rushing. I got mine done right after she was finished. I previously had on black nail polish from the last time I got my toes done. The lady just used nail polish remover and didn’t even get it all out. You can still see it on the corners. She did not cut my nails or file it, did not wash it, and most disgustingly used the same gloves for all her clients which is very unsanitary. Then she continues to leave a scuff mark on my big toe as you can see in the photo and did not even fill it in all the way. She saw and did not bother to put another coat over it and didn’t bother to fix it but did not do a good job at it noir did she double glance to make sure they are okay. These two customers before me and my sister where taken received disposable flip flops after their pedicure. I did not so I had to walk bare foot on their dirty floor. They do not treat new customers good at all. They also told other customers to leave. I did not get my nails done neither did my mother they where very rude about it and said “we don’t have time you are not getting your nails done” as they continued to take other people. They do not finish their customers wishes and leaves them hanging. Originally I wanted short acrylic French tips but I noticed how rude they where and decided to stick with regular black nail polish to not make their job exhausting. I am pretty sure they would’ve rushed on the acrylics and make them look sloppy for a price that is ridiculous. They are very rude and hostile, they also have very bad time management, it is also very overpriced for the terrible service. I could’ve done a better job myself at home. They would have charged full price for the job incomplete if we did not say something, while my mother was telling them how they did not have the best customer service for new clients they continued to have a very nasty attitude. I do not recommend going here at all. You are better off at a nail salon in Walmart, even a busy nail salon in Times Square/New york City can give you way way better service.I thought I’d never have to make a Google review in my life until now. This place is not 5 stars at all as stated in their name they deserve less than 1 star and there is nothing 5 star about it. Me, my mother, and sister came here to get a …More

I thought I’d never have to make a Google review in my life until now. This place is not 5 stars at all as stated in their name they deserve less than 1 star and there is nothing 5 star about it. Me, my mother, and sister came here to get a basic manicure and pedicures. We waited for about 20 minutes not bad so far or so I thought . My sister got her nails done but they rushed and did a terrible job, they just slopped on the nail polish, they did not wash her feet, did not cut her nails, did not do anything mentioned in what is listed for their pedicures and manicures. My sisters nails was not filled in all the way and there was scuff marks left as the result of rushing. I got mine done right after she was finished. I previously had on black nail polish from the last time I got my toes done. The lady just used nail polish remover and didn’t even get it all out. You can still see it on the corners. She did not cut my nails or file it, did not wash it, and most disgustingly used the same gloves for all her clients which is very unsanitary. Then she continues to leave a scuff mark on my big toe as you can see in the photo and did not even fill it in all the way. She saw and did not bother to put another coat over it and didn’t bother to fix it but did not do a good job at it noir did she double glance to make sure they are okay. These two customers before me and my sister where taken received disposable flip flops after their pedicure. I did not so I had to walk bare foot on their dirty floor. They do not treat new customers good at all. They also told other customers to leave. I did not get my nails done neither did my mother they where very rude about it and said “we don’t have time you are not getting your nails done” as they continued to take other people. They do not finish their customers wishes and leaves them hanging. Originally I wanted short acrylic French tips but I noticed how rude they where and decided to stick with regular black nail polish to not make their job exhausting. I am pretty sure they would’ve rushed on the acrylics and make them look sloppy for a price that is ridiculous. They are very rude and hostile, they also have very bad time management, it is also very overpriced for the terrible service. I could’ve done a better job myself at home. They would have charged full price for the job incomplete if we did not say something, while my mother was telling them how they did not have the best customer service for new clients they continued to have a very nasty attitude. I do not recommend going here at all. You are better off at a nail salon in Walmart, even a busy nail salon in Times Square/New york City can give you way way better service.

Critical: ProfessionalismI went in to get a fill in and a pedicure. I did not have an appointment. They were able to get me right in, which was great. I was given a price and asked to have a seat. As the lady was taking my polish off she kept saying, “gel polish more money, you pay more for gel”, I responded saying, no I want regular polish on my feet, so it should be $33. As she continued to remove the polish the male, who claimed to be the owner, came over and was really rude. He told me that I always complain about the prices. I explained to him that I don’t have a problem with his prices, and that I ask questions because there is a language barrier causing for miscommunication on both ends at times ( In the past I have went into a nail shop to get service and ended up paying way more than what was quoted), so I do ask questions, no matter where I go. At this point I was really uncomfortable and just wanted to get out of there as soon as possible. I asked to cancel the pedicure and just get the fill in for my nails. The owner then flies off the handle and starts telling me the doesn’t like me and I don’t have to come back to his shop. I explained to him that he was rude and should think about changing professions if he couldn’t handle customers asking questions. I called back to speak with the real owner, because I can’t believe that he was the business owner, but couldn’t get through. I am truly disappointed with what transpired today. As consumers, we tend to take it lightly when we are disrespected where we spend our . Moving forward, I will make a conscious decision to spend my hard earned money where it is appreciated. I will no longer support businesses that don’t support and respect the members of the community they do business in. FYI businesses, without us there is no you!!I went in to get a fill in and a pedicure. I did not have an appointment. They were able to get me right in, which was great. I was given a price and asked to have a seat. As the lady was taking my polish off she kept saying, “gel polish …More

I went in to get a fill in and a pedicure. I did not have an appointment. They were able to get me right in, which was great. I was given a price and asked to have a seat. As the lady was taking my polish off she kept saying, “gel polish more money, you pay more for gel”, I responded saying, no I want regular polish on my feet, so it should be $33. As she continued to remove the polish the male, who claimed to be the owner, came over and was really rude. He told me that I always complain about the prices. I explained to him that I don’t have a problem with his prices, and that I ask questions because there is a language barrier causing for miscommunication on both ends at times ( In the past I have went into a nail shop to get service and ended up paying way more than what was quoted), so I do ask questions, no matter where I go. At this point I was really uncomfortable and just wanted to get out of there as soon as possible. I asked to cancel the pedicure and just get the fill in for my nails. The owner then flies off the handle and starts telling me the doesn’t like me and I don’t have to come back to his shop. I explained to him that he was rude and should think about changing professions if he couldn’t handle customers asking questions. I called back to speak with the real owner, because I can’t believe that he was the business owner, but couldn’t get through. I am truly disappointed with what transpired today. As consumers, we tend to take it lightly when we are disrespected where we spend our . Moving forward, I will make a conscious decision to spend my hard earned money where it is appreciated. I will no longer support businesses that don’t support and respect the members of the community they do business in. FYI businesses, without us there is no you!!