4 Tip To Toe

Critical: Cleanliness, Quality, Valuewent on my lunch to get a fill in as my dip had grown out a little bit. picked a color that matched pretty well to the one i already had and sat down. the woman who did my nails was really nice and friendly but the nails themselves are beyond words. the attached pic speaks for itself. she told me it was “mood changing” dip powder (which wasn’t what i chose) and that’s why it looks so patchy. it actually looks patchy because the previous dip is showing underneath from how far she filed the new dip. do yourself a favor and do not go hereService: Manicurewent on my lunch to get a fill in as my dip had grown out a little bit. picked a color that matched pretty well to the one i already had and sat down. the woman who did my nails was really nice and friendly but the nails themselves are …More

went on my lunch to get a fill in as my dip had grown out a little bit. picked a color that matched pretty well to the one i already had and sat down. the woman who did my nails was really nice and friendly but the nails themselves are beyond words. the attached pic speaks for itself. she told me it was “mood changing” dip powder (which wasn’t what i chose) and that’s why it looks so patchy. it actually looks patchy because the previous dip is showing underneath from how far she filed the new dip. do yourself a favor and do not go here

Critical: Professionalism, ValueI stopped into the nail salon for a full set. I usually get dip powder with my own nails at a different salon, but was pleased with the job that Young did on a prior visit, so decided to go back. I also wanted to try something different. Within a week of getting my nails done, two of the nails broke. Including tip, I paid close to $70 dollars for a full set with designs. I was out of town the week the nails broke, so going back for a repair was not an option. When I returned and explained the situation, It appeared I was going to be taken care of at no cost. It wasn’t until I went to leave that Young informed me that he was told to charge me for the repairs. He attempted to speak with, perhaps the manager to explain but she insisted that I pay. After sharing my displeasure for attempting to charge me for broken nails less than a week after getting them done, she told me that if I didn’t want to pay, that I could leave and not come back. She went on to talk about how people come in get their nails done, break them, want them repaired w/o paying. Not only did I feel like I was being scolded as a customer, I felt as if she was insinuating that I was trying to scam my way into getting free repairs. The moral of this already long story, is that the customer service from who appears to be the manager is horrible. The fact of my nails breaking is not a matter of finding fault, it is a matter of the quality of the service. I like Young and the work that he does, unfortunately, the manager may have cost him a new client. Going for a manicure is a part of my relaxation time. I will not frequent any business that treats me poorly in the name of enforcing a “policy”.Service: ManicureI stopped into the nail salon for a full set. I usually get dip powder with my own nails at a different salon, but was pleased with the job that Young did on a prior visit, so decided to go back. I also wanted to try something different. …More

I stopped into the nail salon for a full set. I usually get dip powder with my own nails at a different salon, but was pleased with the job that Young did on a prior visit, so decided to go back. I also wanted to try something different. Within a week of getting my nails done, two of the nails broke. Including tip, I paid close to $70 dollars for a full set with designs. I was out of town the week the nails broke, so going back for a repair was not an option. When I returned and explained the situation, It appeared I was going to be taken care of at no cost. It wasn’t until I went to leave that Young informed me that he was told to charge me for the repairs. He attempted to speak with, perhaps the manager to explain but she insisted that I pay. After sharing my displeasure for attempting to charge me for broken nails less than a week after getting them done, she told me that if I didn’t want to pay, that I could leave and not come back. She went on to talk about how people come in get their nails done, break them, want them repaired w/o paying. Not only did I feel like I was being scolded as a customer, I felt as if she was insinuating that I was trying to scam my way into getting free repairs. The moral of this already long story, is that the customer service from who appears to be the manager is horrible. The fact of my nails breaking is not a matter of finding fault, it is a matter of the quality of the service. I like Young and the work that he does, unfortunately, the manager may have cost him a new client. Going for a manicure is a part of my relaxation time. I will not frequent any business that treats me poorly in the name of enforcing a “policy”.