Positive: ProfessionalismNice clean place, very professional and the manager is very efficient, and I strongly support this business to continue to succeed.I do think that the 1 hour massage should be one full hour, to be on par with competing massage centers in the area, and not 40-45 minutes, and be done 10 minutes earlier. That way, the reasons why the massage is shorter than average for the area don’t need to be explained anymore and clients dont have to leave wondering, but hesitant to bring up an awkward conversation regarding start and end times.All in all, they have nice facilities and have a relaxing ambience.Nice clean place, very professional and the manager is very efficient, and I strongly support this business to continue to succeed. …More

Nice clean place, very professional and the manager is very efficient, and I strongly support this business to continue to succeed.

Positive: Professionalism, QualityThe experience was wonderful! I loved the atmoshpere, it made me feel calm & relaxed as soon as I walked in the door.The Hydro Massage bed was a very nice bonus too

The experience was wonderful! I loved the atmoshpere, it made me feel calm & relaxed as soon as I walked in the door.The Hydro Massage bed was a very nice bonus too

Critical: CommunicationI received their health questionnaire late morning on the day of my he appointment; printed it out and gave it to them.Since I have cancer, they asked for a note from my oncologist. I had one, but if they knew they’d want permission for medical conditions they should have that printed on their questionnaire and send it earlier.I did have a note, but i was already undressed before they told me it was too old. It was old, but if I’d known, I could have gotten a new one.The therapist was sympathetic, but the woman who seemed to be the manager was not— just very businesslike. I was angry, said I thot they owed me a free massage, and left. It’s been a month, and one has reached out to me .I received their health questionnaire late morning on the day of my he appointment; printed it out and gave it to them.Since I have cancer, they asked for a note from my oncologist. I had one, but if …More

I received their health questionnaire late morning on the day of my he appointment; printed it out and gave it to them.

Critical: Communication, ProfessionalismMy fiance has a “membership” here and they have also sold her multiple gift cards at special prices. After selling the gift cards, we have scheduled two separate couples massages. Two consecutive times they have cancelled our appointments on the morning of. Actually, the first time, they didn’t even call and we showed up at the location to be told that there was a family emergency. Today they at least called, with the same “reason”. The only thing that was offered was, “we are so sorry”. Horrible service.My fiance has a “membership” here and they have also sold her multiple gift cards at special prices. After selling the gift cards, we have scheduled two separate couples massages. Two consecutive times they have cancelled our appointments …More

My fiance has a “membership” here and they have also sold her multiple gift cards at special prices. After selling the gift cards, we have scheduled two separate couples massages. Two consecutive times they have cancelled our appointments on the morning of. Actually, the first time, they didn’t even call and we showed up at the location to be told that there was a family emergency. Today they at least called, with the same “reason”. The only thing that was offered was, “we are so sorry”. Horrible service.

Critical: Communication, ProfessionalismDo not go here. I’ve had numerous issues but today was the last straw. Weeks ago I scheduled two 90 minute massages for me and a friend on a Saturday morning. Two weeks ago I received a message to reschedule the appointment. I called back to discover they only had one appointment for me, not for my friend, so I rescheduled my appointment for later in the day and once again scheduled an appointment for my friend at the same time. I called this past Tuesday to clarify the time due to the change and confirmed both appointments. Today we drove 45 minutes for our appointment to be told walking through the door that my friends appointment had to be rescheduled. The girl at the counter claimed to have tried calling me but apparently dialed the wrong number as I double checked my missed calls and voicemails and there was nothing from them. This girl expected my friend to just wait for me while I had a 90 minute massage… so I had to cancel mine.If this was the first issue I may have overlooked it. However, since becoming a member, I’ve had repeated customer service issues.When my membership was started it was in Ft Myers. I tried to transfer it to Sarasota but that could only be accomplished if I cancelled and restarted for a higher fee. So I had to leave it in Ft Myers.During Covid I accumulated 13 hours. I asked if I could pause my membership so I would stop accumulating, but was told I wouldn’t be able to use my time if it was frozen unless I paid a $20 per month fee. To use hours I had already paid for!So I’m done. I’m not even going to use my time. I’m going to cut my losses and make sure every person I meet knows how terrible this experience has been.Do not go here. I’ve had numerous issues but today was the last straw. Weeks ago I scheduled two 90 minute massages for me and a friend on a Saturday morning. Two weeks ago I received a message to reschedule the appointment. I called …More

Do not go here. I’ve had numerous issues but today was the last straw. Weeks ago I scheduled two 90 minute massages for me and a friend on a Saturday morning. Two weeks ago I received a message to reschedule the appointment. I called back to discover they only had one appointment for me, not for my friend, so I rescheduled my appointment for later in the day and once again scheduled an appointment for my friend at the same time. I called this past Tuesday to clarify the time due to the change and confirmed both appointments. Today we drove 45 minutes for our appointment to be told walking through the door that my friends appointment had to be rescheduled. The girl at the counter claimed to have tried calling me but apparently dialed the wrong number as I double checked my missed calls and voicemails and there was nothing from them. This girl expected my friend to just wait for me while I had a 90 minute massage… so I had to cancel mine.