#1 Epic Nails & Spa

Critical: Professionalism, Quality, ValueThis is the first review I’ve ever left. I’ve been in the service industry over 15 years and like to think I am more understanding than some. I have been here many times for pedicures but usually don’t get manicures.Long story, but I think it’s worth to post about the details. I received the worst manicure of my life here…. And then proceeded to receive the second worst manicure after I asked for them to redo it.Originally I wanted black French tips, showed the nail tech a picture and asked if gel or dip would be best? She said dip was fine and proceeded with that. I wish I had taken a picture of the finished result but it looked so awful that when I looked up at her she nervously laughed and said “dip is hard to do for french” and I said well that is why I asked you what you thought was best, I’m sorry I feel awful but I’m not paying for this.Without hesitation she understood and began to remove my nails- I think because she knew they looked horrible! She finished taking them off and said ok can you come back in an hour? I’m too busy now… I said ok well can someone else do them? So then the gentleman (who I believe is also an owner) decided to redo them. I said we can just make this easy and do black dip since the French style was a mess. When he “finished” he stood up and went to the register for me to pay. Didn’t bother cleaning up my nails or anything, literally just slapped some color on them and charged me full price. Showing how much he cares about the service he just provided. I had already been there for 3 hours and I am not one to complain so I decided to let it be and just pay and leave.I know it’s a long response. But I figure it could save someone $40 and hours of their time before making the mistake to go there. Unfortunately, I liked their pedicures but due to the lack of respect and care for people who are paying for their services, I will not be going back.Service: ManicureThis is the first review I’ve ever left. I’ve been in the service industry over 15 years and like to think I am more understanding than some. I have been here many times for pedicures but usually don’t get manicures. …More

This is the first review I’ve ever left. I’ve been in the service industry over 15 years and like to think I am more understanding than some. I have been here many times for pedicures but usually don’t get manicures.