Urban Nirvana

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueDave at the Mt Pleasant location is a miracle worker! He provided one of the best prenatal massages I’ve ever had by relieving my sciatica and making my lower back feel much better! I will definitely be returning and would highly recommend him!

Dave at the Mt Pleasant location is a miracle worker! He provided one of the best prenatal massages I’ve ever had by relieving my sciatica and making my lower back feel much better! I will definitely be returning and would highly recommend him!

Positive: Cleanliness, Professionalism, QualityJudy is an experienced esthetician who has worked wonders for my skin. She’s the first person in years – after visits to other spas, dermatologists, etc. that has really listened and helped with all of my skin issues. On top of her expertise and amazing results – she’s one of the kindest people you’ll ever meet. I cannot recommend her enough, she’s wonderful.Service: Skin treatmentsJudy is an experienced esthetician who has worked wonders for my skin. She’s the first person in years – after visits to other spas, dermatologists, etc. that has really listened and helped with all of my skin issues. On top of her …More

Judy is an experienced esthetician who has worked wonders for my skin. She’s the first person in years – after visits to other spas, dermatologists, etc. that has really listened and helped with all of my skin issues. On top of her expertise and amazing results – she’s one of the kindest people you’ll ever meet. I cannot recommend her enough, she’s wonderful.

Critical: ProfessionalismI’ve been going to Urban Nirvana on Long Point Rd. for nearly 12 years pretty much every 4-6 weeks (except during Covid). I had a 4:00 appointment. I arrived 5-8 mins. late (max) due to traffic. When I got there, I was told that my appointment slot was for only 10 mins, which was totally new information to me (on the average my service typically is 20+ mins). The front desk receptionist went back to the esthetician and returned by telling me the esthetician said she no longer was able to provide me my service. I couldn’t believe what I was hearing. In an effort to “help”, the receptionist told me I can sit and wait after the next client was done and esthetician could potentially fit me in (but esthetician said no guarantees). I sat and waited for about 20 mins and still no update. I decided to leave, and the receptionist told me that she couldn’t confirm or deny if I was going to be charged for the service. What? I eventually spoke with the manager via the phone, and she confirmed that I wasn’t going to be charged. What I can’t understand is what happened to customer service? The service I was receiving from Urban Nirvana is available at many other places, giving me no shortage of alternative options. But I continued to go to Urban Nirvana because I was a loyal customer. Again, nearly 12 years of my business (9 times per year x 12 years = approximately 108 appointments). Clearly Urban Nirvana does not hold the same value for their customers. I’m sad and disappointment to what they have become. I am not a person that ever writes a review, but I was so upset on how I was treated I felt obligated to share my experience.The manager did offer to try and find another appointment later that evening or sometime over the weekend. Unfortunately, they were not valid options as I made my original appointment at a certain day/time due to a weekend event.Service: Body waxingI’ve been going to Urban Nirvana on Long Point Rd. for nearly 12 years pretty much every 4-6 weeks (except during Covid). I had a 4:00 appointment. I arrived 5-8 mins. late (max) due to traffic. When I got there, I was told that my …More

I’ve been going to Urban Nirvana on Long Point Rd. for nearly 12 years pretty much every 4-6 weeks (except during Covid). I had a 4:00 appointment. I arrived 5-8 mins. late (max) due to traffic. When I got there, I was told that my appointment slot was for only 10 mins, which was totally new information to me (on the average my service typically is 20+ mins). The front desk receptionist went back to the esthetician and returned by telling me the esthetician said she no longer was able to provide me my service. I couldn’t believe what I was hearing. In an effort to “help”, the receptionist told me I can sit and wait after the next client was done and esthetician could potentially fit me in (but esthetician said no guarantees). I sat and waited for about 20 mins and still no update. I decided to leave, and the receptionist told me that she couldn’t confirm or deny if I was going to be charged for the service. What? I eventually spoke with the manager via the phone, and she confirmed that I wasn’t going to be charged. What I can’t understand is what happened to customer service? The service I was receiving from Urban Nirvana is available at many other places, giving me no shortage of alternative options. But I continued to go to Urban Nirvana because I was a loyal customer. Again, nearly 12 years of my business (9 times per year x 12 years = approximately 108 appointments). Clearly Urban Nirvana does not hold the same value for their customers. I’m sad and disappointment to what they have become. I am not a person that ever writes a review, but I was so upset on how I was treated I felt obligated to share my experience.