The Spa at Ocean Place

Critical: Communication, Professionalism, QualityThis was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So good that I scheduled a 2nd visit for my birthday this time with my girlfriend. I called made a reservation and tried to negotiate a discount on the price but was told that wasn’t possible. So I asked if he could throw in a free couples massage and he (Julian) agreed. However when I went to book my massage I was told in a hostile voice that they never give complimentary massages. I explained what I negotiated and asked the manager to check with the front desk. They confirmed it was in the notes. She then stormed off and found the manager (Phyllis) who told me they would not honor the complimentary massage and did not offer any alternative solution to a problem I didn’t create. Phyllis and Diane or Sue were more concern with winning the discussion and denying me what I negotiated then they were in resolving the matter so I the customer felt satisfied. This incident may me feel horrible to the point that I will never stay there again. I also wonder if I a African American male was treated this way because of my race. I’m warning all AA be careful think twice before staying at this hotel.This was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So …More

This was my 2nd visit to ocean place spa and resort this summer. My first visit was on Father’s Day with my kids. We had a great visit my boys utilized the pools indoor/outdoor and loved playing on the beach. Our visit was fantastic. So good that I scheduled a 2nd visit for my birthday this time with my girlfriend. I called made a reservation and tried to negotiate a discount on the price but was told that wasn’t possible. So I asked if he could throw in a free couples massage and he (Julian) agreed. However when I went to book my massage I was told in a hostile voice that they never give complimentary massages. I explained what I negotiated and asked the manager to check with the front desk. They confirmed it was in the notes. She then stormed off and found the manager (Phyllis) who told me they would not honor the complimentary massage and did not offer any alternative solution to a problem I didn’t create. Phyllis and Diane or Sue were more concern with winning the discussion and denying me what I negotiated then they were in resolving the matter so I the customer felt satisfied. This incident may me feel horrible to the point that I will never stay there again. I also wonder if I a African American male was treated this way because of my race. I’m warning all AA be careful think twice before staying at this hotel.

Critical: Communication, Professionalism, QualityMade online reservations on 5/5/2021 for 5/22/2021 when we arrived appointments were not in there system although they acknowledged it and my deposit. We were provided new times during the day, when we arrived my appointment went from a 50 minute service to 25 with NO communication. When the manager was approached she was like at least we fit you in. Well your on line system stinks and lost our reservations. We were promised complimentary wine but of course that never happened either – by the way we did not ask for it! Staff was not apologetic. Relaxing room had no spa water which hydration is key after a massage. The whole experience was horrible and would not recommend. Hotel is run down – it took 30 minutes just to get 2 cups of coffee. Place is overpriced, sloppy and unprofessional. They are not good service providers. Take your $180.00 (that includes tip that they automatically include) for a 50 minute service and go somewhere else.Made online reservations on 5/5/2021 for 5/22/2021 when we arrived appointments were not in there system although they acknowledged it and my deposit. We were provided new times during the day, when we arrived my appointment went from a 50 …More

Made online reservations on 5/5/2021 for 5/22/2021 when we arrived appointments were not in there system although they acknowledged it and my deposit. We were provided new times during the day, when we arrived my appointment went from a 50 minute service to 25 with NO communication. When the manager was approached she was like at least we fit you in. Well your on line system stinks and lost our reservations. We were promised complimentary wine but of course that never happened either – by the way we did not ask for it! Staff was not apologetic. Relaxing room had no spa water which hydration is key after a massage. The whole experience was horrible and would not recommend. Hotel is run down – it took 30 minutes just to get 2 cups of coffee. Place is overpriced, sloppy and unprofessional. They are not good service providers. Take your $180.00 (that includes tip that they automatically include) for a 50 minute service and go somewhere else.