Sport Clips Haircuts of Mansfield – Hwy 360 / Broad

Positive: Cleanliness, ProfessionalismCatalina is AMAZING she has cut my little boys hair twice already and we love it! My 19 month has sensory issues so we were iffy on coming here our first time with Catalina was beyond perfect our second time coming was not that great can’t remember who cut his hair but she wasn’t friendly-she has black hair with blonde I believe** and wore checkered vans so this third time we saw Catalina was in and took advantage she’s great!! Will be coming back :)Catalina is AMAZING she has cut my little boys hair twice already and we love it! My 19 month has sensory issues so we were iffy on coming here our first time with Catalina was beyond perfect our second time coming was not that great can’t …More

Catalina is AMAZING she has cut my little boys hair twice already and we love it! My 19 month has sensory issues so we were iffy on coming here our first time with Catalina was beyond perfect our second time coming was not that great can’t remember who cut his hair but she wasn’t friendly-she has black hair with blonde I believe** and wore checkered vans so this third time we saw Catalina was in and took advantage she’s great!! Will be coming back 🙂

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThis location is awesome. They are punctual and do a great job. Nathalie (the manager) is my stylist and is fantastic. Great cut and wonderful conversation. She makes a 15 minute haircut feel like 5 minutes, but all the girls engage and do a great job. You won’t regret your visit

This location is awesome. They are punctual and do a great job. Nathalie (the manager) is my stylist and is fantastic. Great cut and wonderful conversation. She makes a 15 minute haircut feel like 5 minutes, but all the girls engage and do a great job. You won’t regret your visit

Critical: ProfessionalismToday (Dec 9, 2020) was supposed to be my return visit to this establishment. Yes, I was a return customer. Unfortunately, thanks to Crystal, today was my last day going any Sports Clips. I left work and picked up my son from school and headed to the shop. I checked in online at 6:03pm. I was with my son INSIDE of the establishment waiting for the stylist. Then I received a text at 6:31pm stating that our stylist would be ready within 15 minutes. There was NO ONE else waiting to get a haircut. Crystal finished with the customer she was with then rang him up. She then asked me my son’s name, I let her know, and she repeated his name back to me. She said, “Let me sterilize and get set up.” At 6:47pm I received another text stating, “Please be in store and ready for your haircut experience.” WHICH I WAS.I knew Crystal was going to be our stylist because the only other stylist was with another customer. Shortly after receiving this text another guy walks in. Crystal greets him, has some chit chat and then proceeds to sit him in the chair. She says to me, “Oh, he checked in online.” I reply, “So did I.” She said that he had done so before me. Without confirming my messages or another word, she walks away. How is that possible when my son’s name was the ONLY name on the TV screen showing customers who are waiting? This is inexcusable customer service.A very much nicer stylist, Ashely, tried to get us to stay, but at that point the damage had been done. Ashley tried to help out by saying Crystal accidently checked in the wrong customer. I know Ashley was trying to be nice, but Crystal already new my son’s name and still took the other person before my son. Note to the manager: check the video and your text message history. You will see how long we had been waiting. And then you will see when that guy showed up. If this was accidental, which I doubt it was, do a better job of confirming who is actually next or I guarantee you will lose more customers.Today (Dec 9, 2020) was supposed to be my return visit to this establishment. Yes, I was a return customer. Unfortunately, thanks to Crystal, today was my last day going any Sports Clips. I left work and picked up my son from school and …More

Today (Dec 9, 2020) was supposed to be my return visit to this establishment. Yes, I was a return customer. Unfortunately, thanks to Crystal, today was my last day going any Sports Clips. I left work and picked up my son from school and headed to the shop. I checked in online at 6:03pm. I was with my son INSIDE of the establishment waiting for the stylist. Then I received a text at 6:31pm stating that our stylist would be ready within 15 minutes. There was NO ONE else waiting to get a haircut. Crystal finished with the customer she was with then rang him up. She then asked me my son’s name, I let her know, and she repeated his name back to me. She said, “Let me sterilize and get set up.” At 6:47pm I received another text stating, “Please be in store and ready for your haircut experience.” WHICH I WAS.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueNicole is the best she has great service, she does her work correctly and she has a smile always… she is the Best! Thanks Chris Patel

Nicole is the best she has great service, she does her work correctly and she has a smile always… she is the Best! Thanks Chris Patel

Critical: PunctualityChecked in on for a 12:45 appointment Waited for an extra 30 minutes before being seated. Then was told i had to have a mask but wondered why they didn’t have to where gloves. If your going to require something of a PAYING customer then abide by all the CDC rules.All in all experience was terrible at this location Ill stick to Euless location.Service is WAY better.Checked in on for a 12:45 appointment Waited for an extra 30 minutes before being seated. Then was told i had to have a mask but wondered why they didn’t have to where gloves. If your going to require something of a PAYING customer then …More

Checked in on for a 12:45 appointment Waited for an extra 30 minutes before being seated. Then was told i had to have a mask but wondered why they didn’t have to where gloves. If your going to require something of a PAYING customer then abide by all the CDC rules.All in all experience was terrible at this location Ill stick to Euless location.Service is WAY better.