SPAGO MEDICAL DAY SPA

Positive: ProfessionalismSpago is the best spa ever! The staff goes over and beyond to meet the needs of their clients. From Stacy, the owner, to Holley, the best esthetician ever, I’ve never had a bad experience. They are family. Book your appointment NOW!

Spago is the best spa ever! The staff goes over and beyond to meet the needs of their clients. From Stacy, the owner, to Holley, the best esthetician ever, I’ve never had a bad experience. They are family. Book your appointment NOW!

Critical: Communication, QualityThe first time I went it was amazing and the staff was extremely friendly. I mentioned this place to my boyfriend because I liked it and he later made a appointment for me under MY NAME AND INCLUDED MY PHONE NUMBER. They called me TWICE the day before and left voicemails to confirm my services and my appointment time. I was 30 minutes early and walked in about 15 minutes before my appointment. As soon as I told the woman what appointment I had she started looking for my appointment and in a confused way asked if my name was someone else’s. She said she didn’t have me down for any appointment and that I was apparently double booked. She constantly kept trying to look for it but found nothing. She ended up telling me that they’ve been having trouble with they’re booking system on their computer. What I don’t understand is why try to book me with a system that YOU KNEW was constantly messing up instead of writing it down to avoid issues like this! After showing the voicemails and email confirmations that my boyfriend made, they said that someone else was down for MY appointment. Before, during and after my appointment time would’ve started, all of this was going yet no one else showed up. I was the only one there, I’m assuming, for my appointment. The person that supposedly had my appointment never showed up and instead of giving me my appointment, they left it for this unknown person while they tried to reschedule ME for days/weeks later after I literally told them that that day was the only day I was available. Every day that they offered to me did not coordinate with my work schedule so I had to keep saying no. My boyfriend eventually did get his money back but I left there extremely unhappy with no services done and my appointment given to someone else who never showed up.I ALSO tried to give this place another chance 3 years later because I was overdue for a massage and wanted one so bad. I booked for the Classic Relaxation Massage basically a week before and I was so excited! So excited that I added on another service that same day. A day or 2 before my appointment they tell me that they can’t do my added on service but they can switch it to something else, something else that I really didn’t want. I ended up just canceling the entire thing…I’m done with this place. Not wasting my time here anymore.The first time I went it was amazing and the staff was extremely friendly. I mentioned this place to my boyfriend because I liked it and he later made a appointment for me under MY NAME AND INCLUDED MY PHONE NUMBER. They called me TWICE the …More

The first time I went it was amazing and the staff was extremely friendly. I mentioned this place to my boyfriend because I liked it and he later made a appointment for me under MY NAME AND INCLUDED MY PHONE NUMBER. They called me TWICE the day before and left voicemails to confirm my services and my appointment time. I was 30 minutes early and walked in about 15 minutes before my appointment. As soon as I told the woman what appointment I had she started looking for my appointment and in a confused way asked if my name was someone else’s. She said she didn’t have me down for any appointment and that I was apparently double booked. She constantly kept trying to look for it but found nothing. She ended up telling me that they’ve been having trouble with they’re booking system on their computer. What I don’t understand is why try to book me with a system that YOU KNEW was constantly messing up instead of writing it down to avoid issues like this! After showing the voicemails and email confirmations that my boyfriend made, they said that someone else was down for MY appointment. Before, during and after my appointment time would’ve started, all of this was going yet no one else showed up. I was the only one there, I’m assuming, for my appointment. The person that supposedly had my appointment never showed up and instead of giving me my appointment, they left it for this unknown person while they tried to reschedule ME for days/weeks later after I literally told them that that day was the only day I was available. Every day that they offered to me did not coordinate with my work schedule so I had to keep saying no. My boyfriend eventually did get his money back but I left there extremely unhappy with no services done and my appointment given to someone else who never showed up.