Relax Magic

Critical: Communication, ProfessionalismCalled ahead to see if they had availability. The man says yes. When I arrived the gate was closed. So I call the person back and he says 10 minutes. I waited 30 minutes, then called back. The man then tells me that the customer he is with at another location needs 15 more minutes. More then the 30 minutes then I’ve already waited. If they would have communicated better I would have potentially spent $300. On my visit because my shoulder is killing me. Very poor customer service.Called ahead to see if they had availability. The man says yes. When I arrived the gate was closed. So I call the person back and he says 10 minutes. I waited 30 minutes, then called back. The man then tells me that the customer he is …More

Called ahead to see if they had availability. The man says yes. When I arrived the gate was closed. So I call the person back and he says 10 minutes. I waited 30 minutes, then called back. The man then tells me that the customer he is with at another location needs 15 more minutes. More then the 30 minutes then I’ve already waited. If they would have communicated better I would have potentially spent $300. On my visit because my shoulder is killing me. Very poor customer service.

Critical: Communication, Professionalism, QualityI received a 20 minute foot massage – sign states $22 dollars. Tried to get me to do the 30 minute one – no.They talked the whole time which to me beats the whole purpose of a massage. I then did a 15 minute chair massage ($18) – the whole process was awkward with the guy leaning his body on me the whole time. When I went to pay he said the total was 44??? I asked why it was 4 more dollars and he said because he added a “lavender packet.” He never stated that it cost extra – he just said “lavender fine?”… sure?? I told him he needs to state if something cost extra.. not at the end. He laughed, said it’s fine and then pointed at the tip jar. I told him I want going to tip him after he tried to up charge me.. he then said I owed him three more dollars…. worst experience. NEVER GO HERE!I received a 20 minute foot massage – sign states $22 dollars. Tried to get me to do the 30 minute one – no.They talked the whole time which to me beats the whole purpose of a massage. I …More

I received a 20 minute foot massage – sign states $22 dollars. Tried to get me to do the 30 minute one – no.

Critical: Professionalism, QualityFirst off we wanted table massages and were instead told only chair after we paid. I watched my friend being massaged with an elbow down her spine, when he got tired he leaned on her. She had told him she needed help with her hip. I watched her wince in pain for 30 minutes. Next was my turn and we told him to be gentle, well I can guarantee it was in no way gentle I felt that elbow stabbing me in my back , I was never so glad to be out of there. He even had the nerve to ask for a tip! Worst mistake of our lives!!First off we wanted table massages and were instead told only chair after we paid. I watched my friend being massaged with an elbow down her spine, when he got tired he leaned on her. She had told him she needed help with her hip. I watched …More

First off we wanted table massages and were instead told only chair after we paid. I watched my friend being massaged with an elbow down her spine, when he got tired he leaned on her. She had told him she needed help with her hip. I watched her wince in pain for 30 minutes. Next was my turn and we told him to be gentle, well I can guarantee it was in no way gentle I felt that elbow stabbing me in my back , I was never so glad to be out of there. He even had the nerve to ask for a tip! Worst mistake of our lives!!

Critical: Communication, Professionalism, QualityFirst off the Guy asked for tip after I was not provided the service I asked for. When I told him no then all of a a sudden he didn’t speak English anymore and when i was on the massage table he hip thrusted me which definitely made me not enjoy his massage. While getting my foot rubbed because i work hard every day this dude stares me in the face and that’s just plain weird. I was Very uncomfortable luckily I had on my work uniform or he would have heard this review in person in capital letters! I’m never returning here.First off the Guy asked for tip after I was not provided the service I asked for. When I told him no then all of a a sudden he didn’t speak English anymore and when i was on the massage table he hip thrusted me which definitely made me not …More

First off the Guy asked for tip after I was not provided the service I asked for. When I told him no then all of a a sudden he didn’t speak English anymore and when i was on the massage table he hip thrusted me which definitely made me not enjoy his massage. While getting my foot rubbed because i work hard every day this dude stares me in the face and that’s just plain weird. I was Very uncomfortable luckily I had on my work uniform or he would have heard this review in person in capital letters! I’m never returning here.