Palm Beach Tan

Critical: Professionalism, Quality, ValueThe owner doesn’t treat her employees with dignity or respect she doesn’t care about her clients. She never makes the situation right or okay. She’s trash. This place was ran by a really great employee named Lexi. She sold me multiple lotions and she was so sweet. I don’t think she even works there anymore and she was the only reason I would even go to this salon. It’s ridiculous if you pay in advanced for minutes and TM if you don’t use them right away the owner takes it away and you can’t use them. I would only allow Lexi to spray me and now I won’t be using this salon any moreThe owner doesn’t treat her employees with dignity or respect she doesn’t care about her clients. She never makes the situation right or okay. She’s trash. This place was ran by a really great employee named Lexi. She sold me multiple …More

The owner doesn’t treat her employees with dignity or respect she doesn’t care about her clients. She never makes the situation right or okay. She’s trash. This place was ran by a really great employee named Lexi. She sold me multiple lotions and she was so sweet. I don’t think she even works there anymore and she was the only reason I would even go to this salon. It’s ridiculous if you pay in advanced for minutes and TM if you don’t use them right away the owner takes it away and you can’t use them. I would only allow Lexi to spray me and now I won’t be using this salon any more

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI was so pleased with my experience! The staff was amazing! The place was very clean! The tanning beds even have a/c so I never broke a sweat even! I bought a swimsuit as well and bought another Groupon as I was leaving the place! I will buy a membership next time! The only reason I didn’t this time is because I bought the swimsuit! Plan on going back next week after I get paid!Service: TanningI was so pleased with my experience! The staff was amazing! The place was very clean! The tanning beds even have a/c so I never broke a sweat even! I bought a swimsuit as well and bought another Groupon as I was leaving the place! I will …More

I was so pleased with my experience! The staff was amazing! The place was very clean! The tanning beds even have a/c so I never broke a sweat even! I bought a swimsuit as well and bought another Groupon as I was leaving the place! I will buy a membership next time! The only reason I didn’t this time is because I bought the swimsuit! Plan on going back next week after I get paid!

Critical: Professionalism, ValueExtremely bad customer service and consideration due to Covid. When I first signed up at Golden Dust Tans in 2018, I explained to the owner that I commute for work between Denver and another city and wasn’t sure about buying a 3 pak . At the time I strongly remember,her telling me, “don’t worry, they don’t expire and we have been in business for a very long time”. I went ahead and signed up for a 3 pak, used their tanning services which were fine and went on my merry way. Now fast forward to June 2021 and I believe I have one tanning session left. I call the Salon to double check and I am told that I had one remaining service that expired in April of 2020. At this point, I was totally perplexed. First because I thought they didn’t expire and secondly because my package if it did have an expiration date expired at the beginning of the pandemic when everything was shutting down. When I tried to explain this to the young lady on the phone, she seemed perplexed and confused when I asked her how this could happen during the pandemic so I reached out to the owner. The owner that packages were extended by the number of days the salon was closed which would have extended my package to June 30, 2020. Never mind that every single person with any common sense was still using EXTREME CAUTION at this point and people in certain categories were advised NOT to use certain facilities which is a group I am a part of and the pandemic was GROWING not slowing down.She told me she could not extend my package for another year. That is not what I asked for at all. I simply wanted to book an appointment for June 7th to use my last tan. So yes they give a decent tan but to get you to sign for a package make sure you read the very fine print on the waiver because it is not consistent with what you are sold. By the way , it does not give me any pleasure to write a review such as this. Small businesses create jobs and vibrancy in our community but if you want people to be loyal to you, you need to extend the same consideration to your patrons.Service: TanningExtremely bad customer service and consideration due to Covid. When I first signed up at Golden Dust Tans in 2018, I explained to the owner that I commute for work between Denver and another city and wasn’t sure about buying a 3 pak . At …More

Extremely bad customer service and consideration due to Covid. When I first signed up at Golden Dust Tans in 2018, I explained to the owner that I commute for work between Denver and another city and wasn’t sure about buying a 3 pak . At the time I strongly remember,her telling me, “don’t worry, they don’t expire and we have been in business for a very long time”. I went ahead and signed up for a 3 pak, used their tanning services which were fine and went on my merry way. Now fast forward to June 2021 and I believe I have one tanning session left. I call the Salon to double check and I am told that I had one remaining service that expired in April of 2020. At this point, I was totally perplexed. First because I thought they didn’t expire and secondly because my package if it did have an expiration date expired at the beginning of the pandemic when everything was shutting down. When I tried to explain this to the young lady on the phone, she seemed perplexed and confused when I asked her how this could happen during the pandemic so I reached out to the owner. The owner that packages were extended by the number of days the salon was closed which would have extended my package to June 30, 2020. Never mind that every single person with any common sense was still using EXTREME CAUTION at this point and people in certain categories were advised NOT to use certain facilities which is a group I am a part of and the pandemic was GROWING not slowing down.

Critical: Professionalism, QualityMy girls went here today to get tanned for a wedding. Ashley was extremely rude to them. Their tan was a malfunction in the machine or something. It was so bad the worker asked one of my daughters to wipe it off with wipes. Then told me other daughter, who had BAD spots and was horrible. The worker agreed. My girls asked for their money back and she declined and then called it a “user error”….. I called the store and the worker, Ashley, continued to agree that it was bad. She was extremely rude. Put me on hold for over 10mins. When I finally hung up and called back, she proceeded to tell me she would not let me speak to supervisor and that she won’t do anything for me. What kind of place is this?!?! How unprofessional…first, you don’t treat people like that. Second, I’d you clearly see there is an issue, you don’t say too bad and not offer another outlet (re-ran) or a refund. Now we have two bad tans a a wedding in two days. Wow. Just wow. This is theft in my eyes. I can’t get her to answer the phone, give me any info on how to contact the store owner or how to make this right. Hope you all are so happy with this representation of your store. If I could give a zero I would.Service: TanningMy girls went here today to get tanned for a wedding. Ashley was extremely rude to them. Their tan was a malfunction in the machine or something. It was so bad the worker asked one of my daughters to wipe it off with wipes. Then told me …More

My girls went here today to get tanned for a wedding. Ashley was extremely rude to them. Their tan was a malfunction in the machine or something. It was so bad the worker asked one of my daughters to wipe it off with wipes. Then told me other daughter, who had BAD spots and was horrible. The worker agreed. My girls asked for their money back and she declined and then called it a “user error”….. I called the store and the worker, Ashley, continued to agree that it was bad. She was extremely rude. Put me on hold for over 10mins. When I finally hung up and called back, she proceeded to tell me she would not let me speak to supervisor and that she won’t do anything for me. What kind of place is this?!?! How unprofessional…first, you don’t treat people like that. Second, I’d you clearly see there is an issue, you don’t say too bad and not offer another outlet (re-ran) or a refund. Now we have two bad tans a a wedding in two days. Wow. Just wow. This is theft in my eyes. I can’t get her to answer the phone, give me any info on how to contact the store owner or how to make this right. Hope you all are so happy with this representation of your store. If I could give a zero I would.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueGreat experience! My spray tan looked great for a photoshoot I did. Will go back! Loved all the specific instructions on their website for prep and post procedures for your skin. My tan was able to last well over a week!Service: Tanning

Great experience! My spray tan looked great for a photoshoot I did. Will go back! Loved all the specific instructions on their website for prep and post procedures for your skin. My tan was able to last well over a week! Tanning

Positive: Cleanliness, ProfessionalismI am a business owner, and understand how valuable good employees are, so I wanted to say that Lexie has always remembered my name every time I come in – even though I only need to tan about once per month! I let her know today that people appreciate that – it make them feel warm & welcomed – and her boss should really know how well she represents her business…in fact, I think she should get a raise! (and if you ever want to make a change, I will hire you in a minute, LOL!) Take care of your best people, b/c they are taking care of your investment! Good job Lexie!Service: TanningI am a business owner, and understand how valuable good employees are, so I wanted to say that Lexie has always remembered my name every time I come in – even though I only need to tan about once per month! I let her know today that people …More

I am a business owner, and understand how valuable good employees are, so I wanted to say that Lexie has always remembered my name every time I come in – even though I only need to tan about once per month! I let her know today that people appreciate that – it make them feel warm & welcomed – and her boss should really know how well she represents her business…in fact, I think she should get a raise! (and if you ever want to make a change, I will hire you in a minute, LOL!) Take care of your best people, b/c they are taking care of your investment! Good job Lexie!