Pacific cuts

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThe best barbershop in Utah county! Always on a tight schedule so book ahead 2 weeks! JT and Elias are the best barbers in Utah no cappuccino. Great environment and chill vibes. If you want to get chicks getcho behind to Pacific Kuts. Tapn!Service: Hairstyling

The best barbershop in Utah county! Always on a tight schedule so book ahead 2 weeks! JT and Elias are the best barbers in Utah no cappuccino. Great environment and chill vibes. If you want to get chicks getcho behind to Pacific Kuts. Tapn! Hairstyling

Critical: ProfessionalismI’ve been trying to call this place for months to schedule an appointment for my two baby brothers but for some reason never got anyone to pick up. Ive left voicemails with no call back or follow up ever. Finally I decided to just walk in to the shop one day with my boys. I was disappointed. The customer service was sub par and lack luster – they just seemed a little too cool. It says walk ins welcome on the sign outside but – it didn’t feel that way – we felt like an inconvenience at most. It was disappointing. There aren’t many Polynesian owned businesses in the valley – especially barber shops – my baby brothers are growing up in a primarily white neighborhood in Colorado and I hyped them up to come to the Pacific Kuts barbershop. I was hoping they would experience how great it is to be among successful entrepreneurial men of color from my own Polynesian community but my family really really just ended up feeling dismissed/secondary. It wouldn’t have taken much besides some proactive professionalism and customer service to make us feel like valued customers – but it felt more like we were intruding on a homies kickback – not entering a business where we were genuinely wanted and appreciated – We wanted to support a local minority owned business. Maybe they’re doing well enough that support from a family like ours doesn’t matter. Maybe we don’t fit the aesthetic. That’s cool with us if it’s cool with them as business owners.I’ve been trying to call this place for months to schedule an appointment for my two baby brothers but for some reason never got anyone to pick up. Ive left voicemails with no call back or follow up ever. Finally I decided to just walk in …More

I’ve been trying to call this place for months to schedule an appointment for my two baby brothers but for some reason never got anyone to pick up. Ive left voicemails with no call back or follow up ever. Finally I decided to just walk in to the shop one day with my boys. I was disappointed. The customer service was sub par and lack luster – they just seemed a little too cool. It says walk ins welcome on the sign outside but – it didn’t feel that way – we felt like an inconvenience at most. It was disappointing. There aren’t many Polynesian owned businesses in the valley – especially barber shops – my baby brothers are growing up in a primarily white neighborhood in Colorado and I hyped them up to come to the Pacific Kuts barbershop. I was hoping they would experience how great it is to be among successful entrepreneurial men of color from my own Polynesian community but my family really really just ended up feeling dismissed/secondary. It wouldn’t have taken much besides some proactive professionalism and customer service to make us feel like valued customers – but it felt more like we were intruding on a homies kickback – not entering a business where we were genuinely wanted and appreciated – We wanted to support a local minority owned business. Maybe they’re doing well enough that support from a family like ours doesn’t matter. Maybe we don’t fit the aesthetic. That’s cool with us if it’s cool with them as business owners.