Massage Heights Decatur

Critical: Communication, Professionalism, QualityI booked with one person and when I arrived they had changed the person without me knowing. It was an older person who used her elbows for most of the session and the next day my muscles were in pain not sore but I’m pain. They said they were going to have the manager call however she calls from a private number. I don’t answer private calls. I ask for corporate number and no one seems to have the number. Three weeks later and Still no communication but I can’t book with the person I want a message from. I can cancel my membership and spread the word on how horrible your service is! And I’m also requesting a refund of my money back for January! CROOKSI booked with one person and when I arrived they had changed the person without me knowing. It was an older person who used her elbows for most of the session and the next day my muscles were in pain not sore but I’m pain. They said they …More

I booked with one person and when I arrived they had changed the person without me knowing. It was an older person who used her elbows for most of the session and the next day my muscles were in pain not sore but I’m pain. They said they were going to have the manager call however she calls from a private number. I don’t answer private calls. I ask for corporate number and no one seems to have the number. Three weeks later and Still no communication but I can’t book with the person I want a message from. I can cancel my membership and spread the word on how horrible your service is! And I’m also requesting a refund of my money back for January! CROOKS

Positive: Professionalism, QualityCici did amazing. I walked in tense with a headache and left feeling amazing. The massage was exactly what I needed. She hit the spots I needed without pain. So worth it! The quality of the lotion is an extra nice touch. I don’t like leaving feeling greasy…I feel soft!. Anyway…best decision…do it. .

Cici did amazing. I walked in tense with a headache and left feeling amazing. The massage was exactly what I needed. She hit the spots I needed without pain. So worth it! The quality of the lotion is an extra nice touch. I don’t like leaving feeling greasy…I feel soft!. Anyway…best decision…do it. .

Critical: CommunicationThe message itself was good. But Beware. I reserved online and was given a total price of $70. But because I had been a member more than 2 years ago, they didn’t honor that price and charged me $130 as a non member. I entered my email and phone online so they knew when I reserved that I was a past member; they waited until checkout to tell me.There are many other places that offer hiqh-quality massages for a lower price. A little consideration would have gone a long way but apparently they have more business than they need. I was considering rejoining but I am going to take my business elsewhere.The message itself was good. But Beware. I reserved online and was given a total price of $70. But because I had been a member more than 2 years ago, they didn’t honor that price and charged me $130 as a non member. I entered my email and …More

The message itself was good. But Beware. I reserved online and was given a total price of $70. But because I had been a member more than 2 years ago, they didn’t honor that price and charged me $130 as a non member. I entered my email and phone online so they knew when I reserved that I was a past member; they waited until checkout to tell me.