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Located In: Ballinger Village
Appointments: massageenvy.com
Hours
| Saturday | 10 AM–3 PM |
| Sunday | 10 AM–6 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 20124 Ballinger Way NE Suite A-02, Shoreline, WA 98155
Phone: (206) 366-1111
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
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Jan 19, 2023
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Nov 30, 2022
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Oct 26, 2022
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Reviews
A
I’m really not the type of person to write a bad review because I work In customer service, but with that being said it also has given me the opportunity to see good from bad. This location has given me constant trouble from not booking the appropriate appointments for me, canceling unannounced to their text messages that feel like I’m talking to a 12 year old. They don’t acknowledge you when you are standing in the lobby and do not speak with you like you are a valued customer but as if you are inconveniently calling or texting them for a simple request. They are not the type yo go above and beyond for their customers nor try to help find solutions to problems. I am incredibly unhappy with their customer service and the way that I feel I’ve been treated and will never return to or give my business to this location which is unfortunate because I had a very good experience with my service provider.
… moreCarol H
Easy to find location with generally pleasant staff. Location could use more variety for massage therapy. Offering longer sessions and other therapeutic massage relief techniques, like cupping would be great since this is supposed to be a place for massage.
… moreMarti Gamble
I really tried, Massage Envy, I did. I wish I had never signed up. I finally found a therapist there I like, but I can never seem to get appointments with her or anyone. I need a massage, not a facial! You have taken my money for four months now, and I have not been able to schedule anything. I called to get a freeze on my account. You did this before, and it was easy, but this time, I was directed to fill out a form that I just didn’t have the spoons to deal with. How is it you can keep taking my money for services you can’t even provide??
… moreJohn Klasell
I supported this business through Covid-19 and never cancelled my account despite not being able to attend. I feel betrayed by this particular owner. I helped her through a tough two years and ended up with a lot of prepaid appointments that I cant use because nothing is available and this location continues to lose staff due to lack of flexibility and pay as some former employees have shared. I have been able to use some at the Mill Creek facility but now I’m being canceled as massage staff are not available. The cancelation received today is due to the massage staff person quitting. I’ve been trying to cancel my membership despite being a long time customer. This has become an impossible task and now I’m not getting any replies to my cancelation. I am now referring a complaint to the WA State Attorney General. I’ve had enough of the shady business
… moreAndrew Juechter
I lost over $1,000 with a membership to Massage Envy when another location (Ballard) closed without notification to its customers. After contacting this business I was given a promise to transfer the credit, followed by a run around, misinformation and finally a very rude call from the corporate office. When I attempted to call and write back I received no response. The massages were mediocre. Please take your money elsewhere.
… moreSunny Oates
Critical: Communication, QualityThis location is either severely understaffed or unorganized at managing the schedule. Twice now I have had a scheduled appt cancelled on me. First was the day before, and today was 1 hour before.A massage that was already a pain to book. I had to book out a month and a half to get this massage….and today it gets cancelled. Oh, but don’t worry. I can reschedule it for TWO MONTHS from now.Massage Envy was a great convenience for the 6 years that I had it in CA. Doesn’t seem worth it up here. Will likely cancel my membership after using up the remaining credits on my account.This location is either severely understaffed or unorganized at managing the schedule. Twice now I have had a scheduled appt cancelled on me. First was the day before, and today was 1 hour before. …More
This location is either severely understaffed or unorganized at managing the schedule. Twice now I have had a scheduled appt cancelled on me. First was the day before, and today was 1 hour before.
cathyhammer
I have gone to the Northgate ME (not since the remodel of the mall) but now call the ME Ballinger Way ME home. Jeremy was my fav, now that he is gone; Dave is the now. I have to have a deep tissue massage, hurts but it releases all the muscle tension. Having fibromyalgia and multiple sclerosis doesn’t help me, either!
… moreSarah McIlwain
Critical: CommunicationI started up a membership here in late 2019… not the greatest timing. With all sympathy to small business owners suffering during the pandemic, it has been a nightmare to cancel this reoccurring charge.First they asked me to please wait to see if things opened up. So I waited. Then they told me to try freezing my account instead of cancelling. Fine, I’ll give that a try. Then they UNFROZE it for me and started charging me again, and when I finally caught on and called to cancel, they told me I needed to fill out a cancellation form. Ok fine. Sent them the form. Now I look back over my statement for the last two months and they have STILL been charging me. I’ve finally resorted to disputing the charges with my bank.Busy or not, there’s no excuse for continuing to take money from people for a service they’re unable to utilize. The therapists have been wonderful in the past but steer clear of making any financial commitments to this business.I started up a membership here in late 2019… not the greatest timing. With all sympathy to small business owners suffering during the pandemic, it has been a nightmare to cancel this reoccurring charge. …More
I started up a membership here in late 2019… not the greatest timing. With all sympathy to small business owners suffering during the pandemic, it has been a nightmare to cancel this reoccurring charge.
Lauren P
I love the massage therapists here. I have been coming here about a year now and go about once a week. My favorite therapists are Art, David, Serena, and Debbie. They are truly wonderful. I always have such a great relaxing and healing experience with any of them. The front desk staff is hit or miss. Sometimes they are not very friendly or make you feel bad about a mistake that another staffer made with scheduling etc. I have had two issues with my appointment times but other than that, it is nice. Also, there was an instance of a massage therapist tucking a sheet into my underwear repeatedly. They were new and that was the only person I had that happen with. I will continue to come here. It’s a lifesaver especially with all of the covid stress.
… moreJill Kinkade
I get consistently good massages there and the front desk people are too notch. It became a mess during the pandemic until the new manager took over, but I have faith that she’ll work out the kinks in the scheduling, etc.
… more