Located In: Westcliff Plaza
Appointments: massageenvy.com
Hours
| Friday | 9 AM–10 PM |
| Saturday | 8 AM–6 PM |
| Sunday | 10 AM–7 PM |
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 1052 Irvine Ave, Newport Beach, CA 92660
Phone: (949) 200-3330
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Last Updates
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Reviews
Mr Irvine
Wow. This was a very disapointing membership. First lets just start with the fact this is my second round with ME. I truely understood the difficult process for quiting and or dealing with poor service.
… moreSkylar Sharp
Place was alright. The front desk staff were very polite, and everything looked clean and well maintained. I did have to wait around 15 minutes to even start my massage, though, even though I arrived right on time. My masseuse didn’t notice me sitting in the waiting room. When he did get to work on me, he did a decent job–but I feel it could’ve been a little better. The massage even ended a little bit early, so it felt like I was in there for more like 45 minutes than the full hour–that was a little disappointing.
… moreKateryna Pluto in Scorpio
Love this location and their masseurs. It is a hard job, so anyone who is complaining about service being alright – go to a spa where you are charged $300-400. Also, if you are worried about other people being not vaccinated – maybe you should stay home. Just a thought.
… moreJuLes landgrave
This location is the worst of the franchise. We came in (two of us) for deep tissue massage and had the worst experience. To begin, my therapist had no idea he had a massage and was late to my appointment. He then began the massage with ice cold hands which was very unpleasant. Neither one of the therapist were able to provide deep pressure during our massage as we requested when booking our appointments. I asked about 4 times during the massage for more pressure. The therapist would do it for a minute and then go back to lightly caressing my back.
… moreUn Une
I have been having headaches for days from my tense shoulder and neck. I went there and got a massage from Nancy and my headaches were gone. Now they come back whenever I do sport but still, i used to have headache without even doing anything before the massage. The front staff was cool too and explained to me the process of getting a membership which i did get cuz my body seems to need massage regularly. I just wish they would have a system where you get reminder about your appointment since I almost missed my appointment.
… moreFe’Be
Critical: Communication, Professionalism, QualityHorrible service, Horrible experience!!!! My husband purchased the gift certificate for mothers day. I have been trying to make an appointment for the past 5 months and every time there was some type of excuses, they are booked, and no opening for another 3 weeks, they are remodeling, they are short staff and trying to hire more people, ETC….. Finally I asked to get a refund. It took 4 phone calls to get the manager to call me back to say they are not going to refund my money. This is so unprofessional. Don’t waist you time or money to go to this place.Horrible service, Horrible experience!!!! My husband purchased the gift certificate for mothers day. I have been trying to make an appointment for the past 5 months and every time there was some type of excuses, they are booked, and no …More
Horrible service, Horrible experience!!!! My husband purchased the gift certificate for mothers day. I have been trying to make an appointment for the past 5 months and every time there was some type of excuses, they are booked, and no opening for another 3 weeks, they are remodeling, they are short staff and trying to hire more people, ETC….. Finally I asked to get a refund. It took 4 phone calls to get the manager to call me back to say they are not going to refund my money. This is so unprofessional. Don’t waist you time or money to go to this place.
Nancy Devine
Critical: Communication, Professionalism, QualityI referred a friend for a massage but it was such a bad experience for my friend. She was not able to get the massage because the massage therapist did not show up. She should have been told the therapist was not there. Maxsage Envy keeps part of cleints’ payment but if the therapist doesn’t show up clients get an attitude from the staff just like my friend experience.I referred a friend for a massage but it was such a bad experience for my friend. She was not able to get the massage because the massage therapist did not show up. She should have been told the therapist was not there. Maxsage Envy keeps …More
I referred a friend for a massage but it was such a bad experience for my friend. She was not able to get the massage because the massage therapist did not show up. She should have been told the therapist was not there. Maxsage Envy keeps part of cleints’ payment but if the therapist doesn’t show up clients get an attitude from the staff just like my friend experience.
Sandy B
Critical: Communication, ProfessionalismI had a 2 pm Appoitment today with a lady Angie.When I booked online there was nowhere I could ask for her vaccination status. I went ahead and took that appointment thinking I will ask her when I’m there.On arriving at theyr facility the front desk girls refused to tell me if she was vaccinated or not as they said it is her privacy. Okay I said.. I’ll ask angie.When angie cane ate refused to disclose her vaccination status. Obviously she’s. NOT VACCINATED.This massage place is running a closed room session for an hour with clients with a staff member that is not vaccinated is a shame & a disgrace to “good & honest business “.I WANT ALL FUTURE CLIENTS WHO TRY AND BOOKAT THIS FACILITY TO BE AWARE THAT THEY HAVE FOLKS WHO ARE NOT VACCINATED WORKING IN THERE.FOR YOYR SAFETY AND THE SAFETY OF YOUR FAMILY PLEASE DO NOT USE THIS FACILITY.BAD BUSINESS PRACTICE.I Hope they will give me my $80 credit back so no BAD KARMAs go towards their life.I had a 2 pm Appoitment today with a lady Angie.When I booked online there was nowhere I could ask for her vaccination status. …More
I had a 2 pm Appoitment today with a lady Angie.
ap dricker
Wow! I was surprised to see the rating after I went here. I was very pleased with the front desk staff. Especially the gal that helped me. She knew her stuff and made sure I truly enjoyed my visit by making sure I was guided into the right treatment. The massage was spot on. I enjoyed stretching and percussion therapy too. Happy guy, booked again. Thank you.
… moreMalcolm Adams
Poor staff and bad ownership. The person performing the massage was very unprofessional. I am even left the massage early. I asked to speak to a manager and/or owner and I was very called back which was disappointing. It shows they don’t care about their business. I will be going to MASSAGE HEIGHTS off of MAcArthur from now on. They seem to be able to be professional over at MASSAGE HEIGHTS. Maybe next time you Massage Envy people roll your eyes at a customer and not call your upset customer back, maybe you will think twice. Newport has options for this type service; some options far FAR better than this dump. Treat your customers with respect
… more