Massage Envy

  3.3 – 110 reviews   • Massage spa

Massage Envy 76109

Located In: Trinity Commons

Appointments: massageenvy.com

Hours

Thursday8 AM–10 PM
Friday8 AM–10 PM
Saturday8 AM–10 PM
Sunday9 AM–9 PM
Monday8 AM–10 PM
Tuesday8 AM–10 PM
Wednesday8 AM–10 PM

Services

Massage Spa
Chemical Peel Advanced Skin Care†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Customized Back Facial Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Customized Facial Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Microderm Infusion†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Massage Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Rapid Tension Relief Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Total Body Stretch Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
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Address and Contact Information

Address: 3000 S Hulen St Suite 153, Fort Worth, TX 76109

Phone: (817) 732-7200

Website: https://locations.massageenvy.com/texas/fort-worth/3000-s-hulen-suite-153.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website

Photo Gallery

Last Updates

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Reviews

Maycie Gibson
AVOID THIS LOCATION!!!! They will bill you for services that you cancelled and refuse to refund you. I spoke to three different levels of employees over two weeks and the issue was never resolved. I booked online, the website was not working correctly and booked for a different day than needed, I immediately called the location to cancel because you cannot cancel online. I called the location, nobody answered. I called again, nobody answered. So I left a voicemail with my name, phone number, and date that the massage was scheduled for (about a month away) and stated that it needed to be cancelled. One month later, I get billed $75 because I didn’t reply to their text message in time to cancel the appointment. They never listened to the voicemail and apparently don’t keep a record of that. Even when I sent a screenshot of proof of my outgoing calls to their phone number, they still refuse to refund me. So after them dragging out the dispute process for 2 weeks, I am still out $75 and they refuse to refund me.
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Debbie Skiles
My account gets drafted every month but never any time can I get an appointment when I try. 9 months only managed to get in one time. They might need to consider hiring some more employees or let me cancel their contract 1 massage @ $65 x 12= The most outrageous thing I have ever purchased
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Katie O
I would give less than one star if I could. I was charged for a massage that this company refused to provide! I was turned away then sent a bill. I am appalled at the lack of integrity shown by this company. Avoid! Support local small businesses with integrity.
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Rylee danner
Highly disappointed, but exactly what I expected. I don’t even know how they are always supposedly booked so far out, when they’re constantly canceling massage appointments. I scheduled a prenatal massage for 3/16 at 12:30, and they call me as I’m already in Fort Worth to get my massage and cancel. How lovely??? I took off work, got ready this morning, and drove from quite a distance to come get a prenatal massage. It’s amazing they could find a 5pm appointment for the same day, yet every time you call they’re so booked. Complete dissatisfaction. The lady on the phone was nice, and I know it’s not her fault. The therapist that was suppose to massage me couldn’t make it in. I know things happen, but it’s completely inconvenient to be called 45 minutes before, to cancel a prenatal massage. I bought so many gift cards to use on prenatal massages, and the baby will be born before I could probably schedule an appointment without it getting canceled. Pretty much at the point of throwing away $300 worth of gift cards, because of how useless this place is.
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Abrighterlook Bright
Critical: Communication, ProfessionalismThis place has high turn over of employees- never never get the same therapist. I paid in full six subscription only able to use four. I was told I had to complete a cancellation form in order for the payment to stop coming out of my account. To come to find out you only have 60 days to use your credits of course I was never told – then say” it was in the forms you signed” after you where harassed and pressured to sign up. I will never use Message Envy.This place has high turn over of employees- never never get the same therapist. I paid in full six subscription only able to use four. I was told I had to complete a cancellation form in order for the payment to stop coming out of my …More
This place has high turn over of employees- never never get the same therapist. I paid in full six subscription only able to use four. I was told I had to complete a cancellation form in order for the payment to stop coming out of my account. To come to find out you only have 60 days to use your credits of course I was never told – then say” it was in the forms you signed” after you where harassed and pressured to sign up. I will never use Message Envy.
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Jaclyn Garcia
Positive: QualitySpoke to a young lady named Melissa today that went over and beyond with her customer service to make sure my account was able to get my account in the freeze plus. I have been trying to set up for awhile but she made sure she helped me and called back to confirm! She is the definition of great customer service! Thank you again!
Spoke to a young lady named Melissa today that went over and beyond with her customer service to make sure my account was able to get my account in the freeze plus. I have been trying to set up for awhile but she made sure she helped me and called back to confirm! She is the definition of great customer service! Thank you again!
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Keith Plaskonos
After my wife’s death, I was trying to find out how to stop them from charging my credit card. The employee that I was speaking to on the phone HUNG-UP on me. After much fighting and involvement by regional manager, they eventually cancelled my wife’s account and refunded the last month’s payment.
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Anonymous
Rave review here! Love this location! They have amazing customer service and their massage therapists are on point.
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Cheyenne Starr Dugan
Critical: Communication, Professionalism, QualityI’ve have a membership with massage envy for around 4 months. Started in dallas and never had a problem there. Call and set up an appointment 2 days in advance for this location, and 30 minutes before my appointment they call to cancel. I do not recommend this location.
I’ve have a membership with massage envy for around 4 months. Started in dallas and never had a problem there. Call and set up an appointment 2 days in advance for this location, and 30 minutes before my appointment they call to cancel. I do not recommend this location.
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Myra Westerfield
Don’t do it. Just don’t. I have been trying to cancel my membership for OVER A YEAR. Instead of doing so they have double charged my card, put a “freeze plus” on my account which should only be $20 a month and was a consistent $50, refuse to answer their phone, and ignore every effort to contact them. Even going there in person has not helped. Worst customer service ever. Not to mention the whole “no available appointments” and unsanitary conditions. There have been many times they DID NOT change the sheets between massages and my skin paid the price…Save your money and your sanity and go somewhere that isn’t part of this chain.
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