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Located In: Las Colinas Village
Appointments: massageenvy.com
Hours
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 975 W John Carpenter Fwy Ste 112, Irving, TX 75039
Phone: (972) 556-0777
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Last Updates
FREE $20 Promo Card when you purchase $100 in gift cards* Jan 30 – Feb 14 * …
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Reviews
Veronica Campos-Stover
Be aware of the Las Colinas location bad business practices. Worst customer service at their desk. If you cancel an appointment within the same day no matter if you are cancelling because you are ill even when calling 5 hours in advance, this location will charge you the full credit. Other locations will not charge you the credit if you cancel 3 hours prior to the appointment. The membership appointment cancellation policy from Massage Envy website indicates that you may cancel your appointment without charge up to 24 hours prior to your appointment, and same day cancellations will be charged 50% of the scheduled service price. The Massage Envy Las Colinas location charges the full price/full credit on same day cancellations. Make sure you keep a good track of your appointments and your credits. I do not trust this location. Do not recommend this location, the people at the desk are rude and they will not offer any help at all. The persons at the desk will enforce their 24 hour cancellation policy, but they do not apply the same day cancellation charge of 50% so they will charge you the full price/full credit. The Massage Envy Coppell location is a better choice in their business practices.
… moreTom Hanes
My wife went in to use a gift certificate that I had purchased. The staff was rude. Didn’t want to take the gift certificate.
… moreTyrel Mize
Good massage for a good price. Friendly greet at the door. Comfortable quiet waiting room. Isabel did a great job. I will ask for her when I return.
… moreJosh T
Very frustrating. Prior to booking appointment, I verified the introductory rate of $83 since I was new to the location. Following session, the manager (Kristin) insisted I pay the higher rate of $143 since I had been to a Massage Envy in Austin 9 months earlier. She insisted I purchase an annual membership to get the rate I was offered when I booked. She blamed everything on “corporate” and refused to honor rate. I will NEVER return to a Massage Envy based on this encounter and Kristin’s poor customer service.
… moreAndrea Briceño
Positive: Professionalism, QualityI have to say this is my favorite part of my days off, coming for a massage after working for long hours all week. All they offer is amaizing, since the moment they greet you at the door you experience a professional and friendly service.After coming here for a few months, I can say all the massage I been getting touch all my pressure points and made me feel great after worth. Keep booking my appointments every two weeks and I can’t see myself stopping any time soon 🙂 100% recommended!I have to say this is my favorite part of my days off, coming for a massage after working for long hours all week. All they offer is amaizing, since the moment they greet you at the door you experience a professional and friendly service. …More
I have to say this is my favorite part of my days off, coming for a massage after working for long hours all week. All they offer is amaizing, since the moment they greet you at the door you experience a professional and friendly service.
Bre P
Worst customer service ever! First the massages last 15-20 minutes less than what you pay for, I cancelled my membership because of this and because I have a baby and it is difficult to find time for a massage, and I was told by the phone and by email I had until 60 days after they receive my cancelation to use my remaining credits, I had to send the email twice because they never acknowledge they had received it and processed the cancelation, they acknowledge they received on the 17 I called them to be sure the time limit I had to use my credits they told me to the end of may! And now i just realized while trying to use the remaining credit they deleted my credits already so basically stealing money from customers… money I had already paid and they just stole it like that.
… moreCandace Rozell
Positive: QualityI have been a Massage Envy member for over 15 years and have been going to the Las Colinas location for 7 years. I have always had an amazing experience. The girls at the front desk are very friendly and now it’s like going to see family when I visit. I receive massages and facials on a regular basis and have never had a bad experience. My regular massage therapist is Robin whom always customizes massages to my specific problems and Sophie does wonderful facials every time! If these ladies are booked you will still receive fabulous service from the other therapists as I have received massages from nearly everyone there at this point and although each will have their own technique, none of them are bad. If you’re looking to become a member, this location is the place to do it!I have been a Massage Envy member for over 15 years and have been going to the Las Colinas location for 7 years. I have always had an amazing experience. The girls at the front desk are very friendly and now it’s like going to see family …More
I have been a Massage Envy member for over 15 years and have been going to the Las Colinas location for 7 years. I have always had an amazing experience. The girls at the front desk are very friendly and now it’s like going to see family when I visit. I receive massages and facials on a regular basis and have never had a bad experience. My regular massage therapist is Robin whom always customizes massages to my specific problems and Sophie does wonderful facials every time! If these ladies are booked you will still receive fabulous service from the other therapists as I have received massages from nearly everyone there at this point and although each will have their own technique, none of them are bad. If you’re looking to become a member, this location is the place to do it!
Raquel Alashoor
Very difficult to get a message scheduled. They didn’t have availability for a month out. Definitely cancelling this membership.
… moreQiana Garrett
I had every intention of coming here today and canceling my Membership. I had one credit left on my account so I decided to use it for a facial. When I tell you that facial was so freaking good with the facial the shoulder and neck massage by the end of it I decided that if I don’t do anything else I’m gonna keep my membership just to come back for this facial every month.. I believe my esthetician’s name was Lee, or Leanne. Wonderful woman. Thank you, thank you
… moreShari Mascotti
I’ve been going to another location for over a year now and just recently moved closer to this one. Everyone seems very nice, whole staff professional for the most part and I was in and out. Went in for a chemical peel. Ive had it done before at the other location. I had the winter break in mind and figured it was a good time while I was home to peel. My issue is that although the young lady who did my chemical peel was nice she did not do what I wanted or expected. She did a test on my hand as I explained my skin issues and concerns and again told her I had done this before. On my hand and finally when she got started on my face after 4 layers I kept telling her I barely felt anything like I had before. Once she was done she proceeded to tell me she had decided since it was HER first time seeing me she had only done the lowest level and most sensitive peel available so I probably wouldn’t peel much and I can come back in 2 weeks for a stronger one. The problem with that, is that I won’t be on break in 2 weeks and she should have explained that beforehand. The whole point of a peel is to peel. She basically wasted my time and money. Then she walked me out and handed me my kit without explaining how to use it and put a random product up on the counter she briefly mentioned while in the back, but didn’t really explain anything and walked off. I thought about renewing my membership, but I probably won’t with this being the closest location to me.
… more