Massage Envy

Critical: CommunicationMy husband purchased “buy one get one free” during Christmas. He paid $115,, my card said $115 plus $115. I assumed I would book one massage/facial then come back another week and do it again. When I called to make the appointment she asked if I received a red and purple card? I stated, yes, she’s stated you’ll need to bring both cards in?? So I’m paying $115 for one hour massage and $115 for a facial??? ‘No,,Anywhere you go in town, the average cost is a dollar per minute. How is this buy one, get one free?? Total scam. However last time I went to the Surfside location, I received a massage and facial, I have to say it was wonderful. When I explain this to my husband he said that’s not what he was told when he purchased this as my Christmas present. Still feel it’s a scam!!!My husband purchased “buy one get one free” during Christmas. He paid $115,, my card said $115 plus $115. I assumed I would book one massage/facial then come back another week and do it again. When I called to make the appointment she …More

My husband purchased “buy one get one free” during Christmas. He paid $115,, my card said $115 plus $115. I assumed I would book one massage/facial then come back another week and do it again. When I called to make the appointment she asked if I received a red and purple card? I stated, yes, she’s stated you’ll need to bring both cards in?? So I’m paying $115 for one hour massage and $115 for a facial??? ‘No,,

Critical: ProfessionalismI have been a massage envy customer for years. They withdraw a monthly membership fee of approx $75 a month. I have banked a number of credits with them (meaning massages already paid for). I tried to book a massage today and they don’t have an appointment for 2 months. How unfair to pay a monthly fee and not get an appointment for over 2 months. If I were to chose to not be a customer any longer then I would lose nearly $1,000 for unused massages because you only have 2 months to use your balance when terminating – but you can’t get an appointment in 2 months. Seems criminal to me.I have been a massage envy customer for years. They withdraw a monthly membership fee of approx $75 a month. I have banked a number of credits with them (meaning massages already paid for). I tried to book a massage today and they …More

I have been a massage envy customer for years. They withdraw a monthly membership fee of approx $75 a month. I have banked a number of credits with them (meaning massages already paid for). I tried to book a massage today and they don’t have an appointment for 2 months. How unfair to pay a monthly fee and not get an appointment for over 2 months. If I were to chose to not be a customer any longer then I would lose nearly $1,000 for unused massages because you only have 2 months to use your balance when terminating – but you can’t get an appointment in 2 months. Seems criminal to me.

Critical: ProfessionalismThe location was dirty. The floors had not been vacuumed and the bathroom was not clean. I did not want to take my shoes off. The shelf over the toilet had a inch of dust on it. I was really disappointed. When we walked in at 11:00am they were sweeping, a pile of dirty in the middle of the waiting room. Something you would do before you open.When I got in the room the therapist told me she did not do deep tissue only med. The massage was not good at all. She kept hitting my ribs and the bones on my back, it hurt. I had to tell her to stop hitting bone. She only used her fist.I have been doing massages for 18 years this was an embrassment to my profession. I really hope someone will fix this.The location was dirty. The floors had not been vacuumed and the bathroom was not clean. I did not want to take my shoes off. The shelf over the toilet had a inch of dust on it. I was really disappointed. When we walked in at 11:00am …More

The location was dirty. The floors had not been vacuumed and the bathroom was not clean. I did not want to take my shoes off. The shelf over the toilet had a inch of dust on it. I was really disappointed. When we walked in at 11:00am they were sweeping, a pile of dirty in the middle of the waiting room. Something you would do before you open.

Positive: Communication, Professionalism, QualityClean as a whistle, and for someone who hasn’t been in a LONG time, the staff and Samuel made me feel EXTREMELY comfortable, which is a lot if you know me. I haven’t had my shoulders out of my ears this well since…. well, I’m not sure, but EVER. DON’T hesitate to book, you will not be disappointed. One more shoutout to Samuel; with a single suggestion or 2, from there it felt like he was reading my mind. Do yourself the favor.Clean as a whistle, and for someone who hasn’t been in a LONG time, the staff and Samuel made me feel EXTREMELY comfortable, which is a lot if you know me. I haven’t had my shoulders out of my ears this well since…. well, I’m not sure, …More

Clean as a whistle, and for someone who hasn’t been in a LONG time, the staff and Samuel made me feel EXTREMELY comfortable, which is a lot if you know me. I haven’t had my shoulders out of my ears this well since…. well, I’m not sure, but EVER. DON’T hesitate to book, you will not be disappointed. One more shoutout to Samuel; with a single suggestion or 2, from there it felt like he was reading my mind. Do yourself the favor.